hello, I've ordered a kitchen appliance on 28th April on Amazon and got delivered on 1st May. Upon opening the package, the product is intact without damage but it's a smaller and different product than what I have ordered. After contacting customer care, they created a replacement and the replacement is also a smaller, different product than what I've ordered. Contacted them again, they created a return pickup for 7th May and my problems began since then. They did not pick up on 7th, rescheduled it to 11th May again, and they missed that too. They're marking it as "Item not ready". The contact information is right, no missed calls, nada. They rescheduled it again to 13th and pickup agent marked it "Item not ready" again. After a long call with customer care, they rescheduled it to 16th now. Any idea why this is happening and how to escalate this issue? Any email that will have people who will actually look into the issue?
Location: Hyderabad
Item: Gas Stove
aapka order pickup nahi kr rhe aur mere saare prepaid orders last 3 months se muze Dene se phle hi delivered mark kr rhe hai aur 1-2 dys ke baad lakar de rhe ya bol rhe aa ke collect krlo …
4 times complaint kiya kuch nahi hua , Amazon bhi Flipkart ban rha hai . Ab time aaa gaya vapas COD pe shift krne ka 😊
This is called as "an internal issue" and not a "fraud".
Please don't use the words fraud and scam wherever you need.
freddyspops wrote:Any idea why this is happening and how to escalate this issue?
Any email that will have people who will actually look into the issue?
Location: Hyderabad
Item: Gas Stove
▪︎ This is not a ‘fraud’ though.
• That would be like, you returning a Gold necklace with 5c diamond… but warehouse/ seller receiving a Rin Supreme with real Lemon… and their internal system being updated that Freddypoops sent a wrong item.
▪︎ Forget heavy appliance as in your case [heavy appliances would need the RMA to be assigned to a person with a four wheeler), people here (like @getready and many others) have even had ‘bad scan’ (fake update from D.A.) even for pocket sized item returns.
▪︎ Why bother with the reasons, they can be numerous.
• People are newbies, people are working double shifts to make ends meet, people are engineers but have to moonlight as part timer of Amazon Flex, Swiggy, ConnectIndia, ElasticRun or other vendors.
• Easiest is to do pick-ups that are enroute or closer to the deliveries, thus keeping the 92-93% success ratio needed to get that top qusrtile performance and future ‘load’ or the 2-2½ rupees extra per delivery/ pick-up.
• Even more hard luck if some ‘seth’/ bhaiya/ shopkeeper employs you to do the grimey work.. sometimes doesn’t even give you their authorised log in on the application and onlybpays you ₹10 per delivery.
Everyone has time targets and exhaustion limits and many need to make their N rupees per day in the fastest possible manner.
No non local e-mail address or employee or fake Amazon Customer care employee cannot directly help y̶o̶u̶ anyone in this.
Only few internal Amazon staff are still there in customer care or ECR and rest all is outsourced.
Even those who are internal employees keep getting shunted in and out of US, UK, IN processes as per need.
The ants and roaches🐛 in their homes/ offices have better process knowledge than the humans.
Your best bet (assuming you aren’t a refund scammer) are the TL (Team Leads) of the local vendor or friends, colleagues of the D.A. who regularly do pickups in your area.
No one: mark my words. No one else can offer real help.
You can be friends, play victim card or beg to local guys.
Even Amazon threatening them that RMA ID abcd1234 compulsorily needs to be picked up… only has marginal impact on the vendors of ATSPL.
Their performance might dip here and there, but they know that Amazon has limited option to go anywhere else.
I fibb that the pickup is from my senior citizen aunt’s place.
We need the following format
summary e-mail.
So that we have a record, we can ask some kid in her neighbourhood to tske a print and paste it on the return package.
Even morons faking as supervisors or those taking escalations contacts.. often deny giving the following e-mail.
By saying stuff like: it is secret info, we are not allowed to send such e-mail, why you need, but i have set a follow-up on my system.. i will personally call you in two days and be with you till the resolution etcetera etcetera.
Instead, we deem it fit to keep creating multiple contacts till we get a written e-mail for each RMA (return material Authorisation) ID ever created.
And somewhere, some times the sensible of the lot (of L2, L3 agents) know how to or where to escalate it to the SDS or other specialists for logistics.
the RMA ID is not some sensitive information that cannot be shared on call or in writing.
It is literally there on the Return Center https://amazon.in/spr/returns/history
and 𝔭𝔦𝔠𝔨𝔲𝔭 𝔱𝔯𝔞𝔠𝔨𝔦𝔫𝔤 𝔠𝔞𝔫 𝔢𝔳𝔢𝔫 𝔟𝔢 𝔬𝔭𝔢𝔫𝔩𝔶 𝔞𝔠𝔠𝔢𝔰𝔰𝔢𝔡 𝔟𝔶 𝔞𝔫𝔶𝔬𝔫𝔢, even without an Amazon account.
For example;
check the below information/ link (it may or may not work past 120 days of pickup creation).
Morons hastily created a pickup to the default address on account, which is hundreds of miles away from the delivery address.
(The estimated arrival date back at the receiver FC only gets updated once the damn thing leaves the pick up city for good.. in a truck/ airship.)
Often it can even take 24 hours for stuff to locally hop betwern stations and mini hubs and only then reach the main despatch hub and thus.. the estimated arrivap date back at the FC is often not known initially in the below e-mails.
3] Item ASIN: B095SR3CNP
4] ☡↪RMA ID: DS7w7wnlRRMA↩☡
5] Ship Carrier: Amazon Transportation Service Private Limited
6] AWB# (Airway bill number/waybill/ tracking number): 123412341234
7] RMA Creation Date: Created On: Tuesday 28 January 2022 at 11:37 p.m. (IST)
8] Scheduled Pick-up Date: Wednesday, 29 jan, 2022, 07:00 – 19:00
9] Status (last known status from the tracking logs):
Carrier Notified to Pickup from customer.
10] Estimated Arrival Date (back at Amazon Fulfillment Center or at
Seller’s Warehouse): N.A.
☞☛and lastly☚☜
11] complete Tracking logs in the format⤵
| Date | Time | Location | Event Details |
Jan 28, 2022 11:37 pm NAVI MUMBAI IN Carrier Notified to Pickup from customer.
complete Tracking logs in the format⤴
The tracking logs and updates on this RMA can be checked by visiting this link https://www.amazon.in/spr/returns/track/DS7w7wnlRRMA
Thank You
Warmest regards,
Nandu
Theoretically, the D.A. do not get the option to mark a delivery (and I guess even the pickup) till they are with 500meters of the location (as decided by their mPOS application).
So if they immediately scan the pickup as ‘succeeded’, then after the pick-up the tracking logs on the link (format https://www.amazon.in/spr/returns/track/aBCd1234RRMA) update instantaneously.
In so far as I know, their system does not allow any retrospective changes to the scans.
So if a D.A. mistakenly or mischievously marks ‘pickup verification failed’ (wrong item/ damaged item) or pickup refused by customer.
Then it would continue to reflect so, even if the D.A. admits that it was a mistake.
May be just the appended notes would let them know internally, that it was not the fault of the Cx (customer).
In cases where wrong item or damaged or dysfunctional item received, and if the CSAgent or their senior create the RMA with ‘pickup verification fail’ method..
THEN🙂 the D.A. does not get the product image (or even the name) on the final display.
Still if there the D.A. puts ‘pickup failed due to item mismatch/ verification failed’ then the Customer Care sometimes flag it to the local hub.
(who laugh off such complaints and update the system with a ‘verbal warning and coaching provided to the delivery associate’).
HYD: depending on your area and which hub you are locked to.. the pickup might be successful by Wednesday or so.
If two pickups have failed.. try your luck with some dumb or unaware CSAgent.. by asking them to fill the NOC form.
NOC (no objection certificate) form used to be filled in the past to push the relevant teams to investigate and in the meantime approve advance refund to the Cx.. to stop the Cx from contacting the customer support. Tge pickups can still be created and tge item needs to be returned …even if an advance refund is processed after creating an ‘exception’ in the system.
But now the NOC form option is depreciated for any pickup assigned to ATSPL.
Some unaware or genuinely caring agents (usually from third party sites in Kolkatta, Ranchi, Chandigarh, U.P., rarely Bhubaneswar) do fill the NOC (after two pickups fail) and sometimes even give commitments like ‘if as per procedure’ no response from NOC team or if NOC team approves… we will (my TL or TL’s manager will) initiate the refund.
(Iniate is not the same as getting the refund though.
Refunds can get stuck from N reasons).
(on paper) Turn around time for a NOC request is 72 working hours.
Pro tip: never N E V E R agree to any dumb or any over smart CSA taking your follow up for crtical things.
And never entertain any other agent to take over the follow up if you are not okay.
Maybe CSA #2 calls up and says that CSA# 1 who set your follow up is on leave, got adopted by MacKenzie Scott and thus I (CSA #2) have been assigned the contact.
REFUSE r e f u s e to proceed, if CSA# 1 was sensible and helpful.
And ask CSA #2 to annotate the contact with;
Cx asked to rather only communicate with CSA# 1,
Cx has been asked to tentatively wait for N days.
Agents often lie in the anmotations or mistakenly update issues as resolved or customer does not respond.
Or worse, some agents unnecessarily send the contact to some risk investigator.
mention the seller too from which you purchased
Might be because of hub issue.
Not a FRAUD as you’re claiming it to be.
I have ordered a ladies kurta set and it was intact sealed pack but there was no Palazzo inside the same. When I have raised the issue they are saying that they have evidence that no tampering was done and product was delivered correctly. I have told them that i am also saying that no tampering was done but the packet didn’t have Palazzo. They are not ready to help neither customer service nor Twitter social channel. They are ready to deactivate my account and not ready to provide any resolution. Despite i have never raised such complaint before and using this account from last so many years.
ConfirmPassword wrote:This is called as “an internal issue” and not a “fraud”.
Please don’t use the words fraud and scam wherever you need.
well, frauds always begin as “internal issues”, someone skimming off hoping they wouldn’t be caught with their hand in the cookie jar. Would like to recommend you to look up the meaning of fraud if you aren’t versed with it, it is defined as deceit with monetary gains as motive.
How can they miss the pickup thrice in nearly 15 days and not return my money, postponing the pickup and refund endlessly?
onlineuser7 wrote:aapka order pickup nahi kr rhe aur mere saare prepaid orders last 3 months se muze Dene se phle hi delivered mark kr rhe hai aur 1-2 dys ke baad lakar de rhe ya bol rhe aa ke collect krlo …
4 times complaint kiya kuch nahi hua , Amazon bhi Flipkart ban rha hai . Ab time aaa gaya vapas COD pe shift krne ka 😊
they will probably not even deliver it with COD, just return the item back to seller while we keep waiting for the product to arrive
Addicted_Org wrote:I have ordered a ladies kurta set and it was intact sealed pack but there was no Palazzo inside the same. When I have raised the issue they are saying that they have evidence that no tampering was done and product was delivered correctly. I have told them that i am also saying that no tampering was done but the packet didn’t have Palazzo. They are not ready to help neither customer service nor Twitter social channel. They are ready to deactivate my account and not ready to provide any resolution. Despite i have never raised such complaint before and using this account from last so many years.
That’s hurtful, looks like we’re just at their mercy now. Especially when there are humans pretending to be Amazon bots, trying to do damage control in threads talking about the issues with their deliveries and customer care agents
freddyspops wrote:That’s hurtful, looks like we’re just at their mercy now. Especially when there are humans pretending to be Amazon bots, trying to do damage control in threads talking about the issues with their deliveries and customer care agents
Even I faced the same issue while talking with Myntra customer care like i am having a call with a bot
Mera to cilling fan aaj cancelled kar diya… Reason- wrong address.
After holding my money for a week.
freddyspops wrote:well, frauds always begin as “internal issues”, someone skimming off hoping they wouldn’t be caught with their hand in the cookie jar. Would like to recommend you to look up the meaning of fraud if you aren’t versed with it, it is defined as deceit with monetary gains as motive.
How can they miss the pickup thrice in nearly 15 days and not return my money, postponing the pickup and refund endlessly?
That’s called as an internal training issue. Fraud is something which is intentional and that intention is to fraud the customer right from the beginning.
May be the seller is a fraud and not the amazon in this case.
Is it a amazon fulfilled product? Did you post the link of your product or name of seller?
ConfirmPassword wrote:That’s called as an internal training issue. Fraud is something which is intentional and that intention is to fraud the customer right from the beginning.
May be the seller is a fraud and not the amazon in this case.
Is it a amazon fulfilled product? Did you post the link of your product or name of seller?
Well, someone can begin with no intentions and change their motive midway and it’s still a fraud if they try to deceive someone with the intention to gain money.
The seller is listed as a Prime Seller, so Amazon trying to put itself as a platform where they oversee the sellers and buyers and running the logistics which conveniently misses the pickups because they have to refund the money is deceit at it’s worst and much more in other words.
The product now went out of stock because they probably launched an internal investigation as the seller repeatedly sent different products than what have been ordered. Seller name is Retailez Private Limited, probably located out of Karnataka. Here’s the link -
Prestige 4 Brass Burners IRIS L.P Glass Top Gas Stove, with Powder Coated Body, Black www(dot)amazon(dot)in/dp/B095S8D672
(Replace the word dot with (.))
aapka.durr.ka.first.cousin wrote:▪︎ This is not a ‘fraud’ though.
• That would be like, you returning a Gold necklace with 5c diamond… but warehouse/ seller receiving a Rin Supreme with real Lemon… and their internal system being updated that Freddypoops sent a wrong item.
▪︎ Forget heavy appliance as in your case [heavy appliances would need the RMA to be assigned to a person with a four wheeler), people here (like @getready and many others) have even had ‘bad scan’ (fake update from D.A.) even for pocket sized item returns.
▪︎ Why bother with the reasons, they can be numerous.
• People are newbies, people are working double shifts to make ends meet, people are engineers but have to moonlight as part timer of Amazon Flex, Swiggy, ConnectIndia, ElasticRun or other vendors.
• Easiest is to do pick-ups that are enroute or closer to the deliveries, thus keeping the 92-93% success ratio needed to get that top qusrtile performance and future ‘load’ or the 2-2½ rupees extra per delivery/ pick-up.
• Even more hard luck if some ‘seth’/ bhaiya/ shopkeeper employs you to do the grimey work.. sometimes doesn’t even give you their authorised log in on the application and onlybpays you ₹10 per delivery.
Everyone has time targets and exhaustion limits and many need to make their N rupees per day in the fastest possible manner.
No non local e-mail address or employee or fake Amazon Customer care employee cannot directly help y̶o̶u̶ anyone in this.
Only few internal Amazon staff are still there in customer care or ECR and rest all is outsourced.
Even those who are internal employees keep getting shunted in and out of US, UK, IN processes as per need.
The ants and roaches🐛 in their homes/ offices have better process knowledge than the humans.
Your best bet (assuming you aren’t a refund scammer) are the TL (Team Leads) of the local vendor or friends, colleagues of the D.A. who regularly do pickups in your area.
No one: mark my words. No one else can offer real help.
You can be friends, play victim card or beg to local guys.
Even Amazon threatening them that RMA ID abcd1234 compulsorily needs to be picked up… only has marginal impact on the vendors of ATSPL.
Their performance might dip here and there, but they know that Amazon has limited option to go anywhere else.
As per habit, I fibbI fibb that the pickup is from my senior citizen aunt’s place.
We need the following format
summary e-mail.
So that we have a record, we can ask some kid in her neighbourhood to tske a print and paste it on the return package.
Even morons faking as supervisors or those taking escalations contacts.. often deny giving the following e-mail.
By saying stuff like: it is secret info, we are not allowed to send such e-mail, why you need, but i have set a follow-up on my system.. i will personally call you in two days and be with you till the resolution etcetera etcetera.
Instead, we deem it fit to keep creating multiple contacts till we get a written e-mail for each RMA (return material Authorisation) ID ever created.
And somewhere, some times the sensible of the lot (of L2, L3 agents) know how to or where to escalate it to the SDS or other specialists for logistics.
the RMA ID is not some sensitive information that cannot be shared on call or in writing.
It is literally there on the Return Center https://amazon.in/spr/returns/history
and 𝔭𝔦𝔠𝔨𝔲𝔭 𝔱𝔯𝔞𝔠𝔨𝔦𝔫𝔤 𝔠𝔞𝔫 𝔢𝔳𝔢𝔫 𝔟𝔢 𝔬𝔭𝔢𝔫𝔩𝔶 𝔞𝔠𝔠𝔢𝔰𝔰𝔢𝔡 𝔟𝔶 𝔞𝔫𝔶𝔬𝔫𝔢, even without an Amazon account.
For example;
check the below information/ link (it may or may not work past 120 days of pickup creation).
Morons hastily created a pickup to the default address on account, which is hundreds of miles away from the delivery address.
The RMA ID, if known, can be plugged in the link https://www.amazon.in/spr/returns/track/aBCd1234RRMA to get the instant and up to date tracking (including till the shipmentbreaches back to the FC or the seller, as the case may be).(The estimated arrival date back at the receiver FC only gets updated once the damn thing leaves the pick up city for good.. in a truck/ airship.)
Often it can even take 24 hours for stuff to locally hop betwern stations and mini hubs and only then reach the main despatch hub and thus.. the estimated arrivap date back at the FC is often not known initially in the below e-mails.
Hello FirstCousin sir,
I am Nandu (aapka bandhu) from Amazon India customer support.
Further to our telephonic talk, please find below the 11 points for each
RMA ID or item, in the desired format.
If further changes are required you can just let us know
1] Order Number: 171-1234567-1234567
2] Item name: nirlon high durable stainless steel ,black finish stylish colour water bottle,1000ml, pack of 013] Item ASIN: B095SR3CNP
4] ☡↪RMA ID: DS7w7wnlRRMA↩☡
5] Ship Carrier: Amazon Transportation Service Private Limited
6] AWB# (Airway bill number/waybill/ tracking number): 123412341234
7] RMA Creation Date: Created On: Tuesday 28 January 2022 at 11:37 p.m. (IST)8] Scheduled Pick-up Date: Wednesday, 29 jan, 2022, 07:00 – 19:00
9] Status (last known status from the tracking logs):
Carrier Notified to Pickup from customer.
10] Estimated Arrival Date (back at Amazon Fulfillment Center or at
Seller’s Warehouse): N.A.☞☛and lastly☚☜
11] complete Tracking logs in the format⤵
| Date | Time | Location | Event Details |Jan 28, 2022 11:37 pm NAVI MUMBAI IN Carrier Notified to Pickup from customer.
complete Tracking logs in the format⤴
The tracking logs and updates on this RMA can be checked by visiting this link https://www.amazon.in/spr/returns/track/DS7w7wnlRRMA
Thank You
Warmest regards,
Nandu
These links and the return centre (history) page properly render only on the PC site or in desktop mode.Theoretically, the D.A. do not get the option to mark a delivery (and I guess even the pickup) till they are with 500meters of the location (as decided by their mPOS application).
So if they immediately scan the pickup as ‘succeeded’, then after the pick-up the tracking logs on the link (format https://www.amazon.in/spr/returns/track/aBCd1234RRMA) update instantaneously.
In so far as I know, their system does not allow any retrospective changes to the scans.
So if a D.A. mistakenly or mischievously marks ‘pickup verification failed’ (wrong item/ damaged item) or pickup refused by customer.
Then it would continue to reflect so, even if the D.A. admits that it was a mistake.
May be just the appended notes would let them know internally, that it was not the fault of the Cx (customer).
In cases where wrong item or damaged or dysfunctional item received, and if the CSAgent or their senior create the RMA with ‘pickup verification fail’ method..
THEN🙂 the D.A. does not get the product image (or even the name) on the final display.
Still if there the D.A. puts ‘pickup failed due to item mismatch/ verification failed’ then the Customer Care sometimes flag it to the local hub.
(who laugh off such complaints and update the system with a ‘verbal warning and coaching provided to the delivery associate’).
HYD: depending on your area and which hub you are locked to.. the pickup might be successful by Wednesday or so.
If two pickups have failed.. try your luck with some dumb or unaware CSAgent.. by asking them to fill the NOC form.
NOC (no objection certificate) form used to be filled in the past to push the relevant teams to investigate and in the meantime approve advance refund to the Cx.. to stop the Cx from contacting the customer support. Tge pickups can still be created and tge item needs to be returned …even if an advance refund is processed after creating an ‘exception’ in the system.
But now the NOC form option is depreciated for any pickup assigned to ATSPL.
Some unaware or genuinely caring agents (usually from third party sites in Kolkatta, Ranchi, Chandigarh, U.P., rarely Bhubaneswar) do fill the NOC (after two pickups fail) and sometimes even give commitments like ‘if as per procedure’ no response from NOC team or if NOC team approves… we will (my TL or TL’s manager will) initiate the refund.
(Iniate is not the same as getting the refund though.
Refunds can get stuck from N reasons).
(on paper) Turn around time for a NOC request is 72 working hours.
Pro tip: never N E V E R agree to any dumb or any over smart CSA taking your follow up for crtical things.
And never entertain any other agent to take over the follow up if you are not okay.
Maybe CSA #2 calls up and says that CSA# 1 who set your follow up is on leave, got adopted by MacKenzie Scott and thus I (CSA #2) have been assigned the contact.
REFUSE r e f u s e to proceed, if CSA# 1 was sensible and helpful.
And ask CSA #2 to annotate the contact with;
Cx asked to rather only communicate with CSA# 1,
Cx has been asked to tentatively wait for N days.
Agents often lie in the anmotations or mistakenly update issues as resolved or customer does not respond.
Or worse, some agents unnecessarily send the contact to some risk investigator.
thank you very much for the detailed response!
so, all in all, we’re at the mercy of the pick-up agent and Amazon can’t do anything about it until they pick it up.
I’ll try to wait until the next pickup, it’s on Monday and if it doesn’t get picked up, I’ll call them and ask them for NOC but I did ask them for refund in advance but they denied saying they can’t do it because it’s not an option at all.
The pickup is not being cancelled by Amazon, it is being cancelled by the delivery partner and they are entering random reason in the cancellation form. There could be genuine reasons for their cancellation, but customer is the sufferer. Just keep rescheduling the pickup. It will be picked up after some time.
ontherocks wrote:The pickup is not being cancelled by Amazon, it is being cancelled by the delivery partner and they are entering random reason in the cancellation form. There could be genuine reasons for their cancellation, but customer is the sufferer. Just keep rescheduling the pickup. It will be picked up after some time.
you are right, the pickup agent marks it as “item not ready” everytime around 1900 hours. The pickup time is 0700 – 1900 hours and they mark it that way after the time is over. For any sensible person trying to look at the pattern, it clearly makes sense that they aren’t even showing up at the address but marking it with frivolous reasons everytime.
onlineuser7 wrote:aapka order pickup nahi kr rhe aur mere saare prepaid orders last 3 months se muze Dene se phle hi delivered mark kr rhe hai aur 1-2 dys ke baad lakar de rhe ya bol rhe aa ke collect krlo …
4 times complaint kiya kuch nahi hua , Amazon bhi Flipkart ban rha hai . Ab time aaa gaya vapas COD pe shift krne ka 😊
Ye Baat to sahi h bhai ki courier wale prepaid order ko bina puche hi delivered kar dete hai agar OTP bina Delivered hota h to……but mere liye ye sabse achi baat h ki almost sabhi courier company boys ke sath achi dosti h Kyunki…na mera order returned hota h na cancelled…. isliye koi issue hota bhi h to wo friendly mere liye handle kr lete h
freddyspops wrote:Well, someone can begin with no intentions and change their motive midway and it’s still a fraud if they try to deceive someone with the intention to gain money.
The seller is listed as a Prime Seller, so Amazon trying to put itself as a platform where they oversee the sellers and buyers and running the logistics which conveniently misses the pickups because they have to refund the money is deceit at it’s worst and much more in other words.
The product now went out of stock because they probably launched an internal investigation as the seller repeatedly sent different products than what have been ordered. Seller name is Retailez Private Limited, probably located out of Karnataka. Here’s the link -
Prestige 4 Brass Burners IRIS L.P Glass Top Gas Stove, with Powder Coated Body, Black www(dot)amazon(dot)in/dp/B095S8D672
(Replace the word dot with (.))
This is a serious internal issue and not a case of fraud.
Dot
its not just you but somethign wrong is going up with pickup systm of amazon , earlier they use to take with no ques , now they ask for price tag , and then again talk to cc they again arrange and this rescheduling and then it will advance refund
i think some conspiracy to defame and loss to amazon
[email protected] may take notice
freddyspops wrote:you are right, the pickup agent marks it as “item not ready” everytime around 1900 hours. The pickup time is 0700 – 1900 hours and they mark it that way after the time is over. For any sensible person trying to look at the pattern, it clearly makes sense that they aren’t even showing up at the address but marking it with frivolous reasons everytime.
@ontherocks and that other essay above it might have merit.
Yes you are right, if they close it at EOD (End Of the Day) with fake scans.. that too past timelines (sometimes deliveries to addresses selected as ‘Commercial’ type, too have ‘bad scans’ at 2100 hours or later) then (you the customer) one needs to ensure that the CSAgent properly annotates it at the order level AND SEPARATELY ALSO FILL RELEVANT FORM (complaint e-mail) or if none is available to them or they are not familiar with exact team to which any issue could be highlighted to,
then request (sometimes insist) for the CSA to consult their leadership team (fske or real L3/L4 level agents).
If no annotations being made or adequate results forthcoming on a repetitive issue
THEN
have the right CSA/supervisors raise a TT (Trouble Ticket) to the right teams internally.
While this can be communicated over ‘live contact’ (chat, voice process)
it is far more methodical
to have them send the confirmation or summary e-mail and commited timelines on mail. (If no e-mail address is added on account, then such e-mails sent by them would only show up in the Message Center https://www.amazon.in/gp/message?ref_=ya_d_l_msg_center#!/inbox )
In our families, older relatves and elders have always insisted on ‘no financial dealings in the dark: post sunset’ type of advice.
Many relatives or family members also insist on only Payment on Delivery for offline or online orders of groceries, medicines.
Thus most (if not all) of our shipping addresses in the Indian subdomain are selected as ‘Commercial’ type.
The restriction as dictated by Amazon themselves is that delivery times are between 0900 and 1800 hours.
We often claim or automatically get refunds of excess delivery charges paid for lapsed GDD.
Lapsed Guaranteed Delivery Date on such orders means any time after 6 p.m.
But in copying their N.A. (North America) systems, they did not bother to change Indian psyche or ATSPL S.O.P.s
The customer care agents, try to act like vegetable market and bargain
Madam/Sir it was SSN Logistics (Delhivery) or that ATSPL residential times are till 9 p.m.
But we stand our ground, if we paid 100 bucks for a one day/two day delivery
Order (or THAT PARTICULAR Shipment #number) is FBA and if Amazon (on its own) gave (guaranteed) commitments of timelines..
then the S.O.P. based remedy kicks IN the second after the lapsed time.
P.S.: Choosing the address type as ‘commercial’ or choosing “no saturday” “no Sunday” within the type… has its downsides too.
Address (or even the account and/or addresses with common phone numbers) become ineligible for for Prime one day/ two day GDD around weekends or holidays.
On weekends, Delivery Associates tend to offload the onus on customer by dumping prepaid orders anywhere or worse (even for POD orders) they come within range of location (for GPS purposes) and mark as delivered to keep up with tough performance ratios.
And sometimes come after two-three days, sir I held your parcel in good faith, now pay me.
Many hub sorting guys or team leads get annoyed that why we choose a ‘no sat | no sun’ address (the code on the shipping label itself says it)
and
hundreds of our parcels (even during lockdown necessity days) were (falsely) marked as damaged or undeliverable and returned.
Unofficially, every local guy in that one crappy city told us ’aap saturday sunday saaman nahin lete, tou udhar office mei sab ne aap ke parcel lene se mana kar diya hai. Since D.A.s might loose performance due to your parcels not getting accepted.. if a weekend comes in between.. D.A.s tell the despatcher to not load your parcels in their lot.
Plus the despatchers have their own targets or pressures to not have more than N parcels in the hub.. plus daily 5000 ‘out for delivery’ despatch target for the hub.
Now you only imagine @freddyspops … if you have three deliveries of finicky customer like me… and one pick-up of customer like you.
And your target (and future earnings/ getting future ‘loads’) gets phucked up based on your delivery performances…
what would you do to manage everything?
While still earning enough to recover petrol, bike expenses and manage daily exhaustion?
I do not know for sure about the IHS (kirana store) vendors, but Amazon Flex offers approximately 380-440₹ per block (usually 4-4½ hours) in most cities.
This is for small articles (non van/ non truck items)
Petrol yours, vehicle yours, managing GDD deliveries even if 4 hours become 6 hours.. yours
accident or getting robbed .. yours.
(D.A. getting killed or going into coma in an accident too is not the headacje of Delpack, ElasticRun, ConnectIndia or ATSPL/ Ekart Logistics).
IHS/ kirana guys sometimes get upto 70-80 deliveries in a two shifts day, during sale season and not even half thereafter.
So in peak sales they can even get the vendors or ATSPL to pay them 13-15₹ per (small) parcel.
Your (large appliances) pickups might be devolved to vendors like Delpack
(since ATSPL prefers not to own or pay for any delivery vehicles).
@freddyspops (direct phone numbers) just talk to Delivery Associates in your area and befriend them.
Sich that you can speak to them even about their lives, even if they not associated with Amazon.
Figure out which of the (3 or more) hubs in HYD is assigned to 5000×× pin code.
Not all TL or ‘operations’ persons are always cordial or can afford to be cordial to unrelated callers.
So be noted.
🤯😉If you know or in future find anyone within Amazon, you can ask about the number of RMAs created against 171-9979758-4852338.😉🤯
36.. three six thirty-six RMAs created through October-November 2017.
At-least seven RMA created after the complete refund initiated and received in Amazon ‘Gifts and Credits’. (GC).
Reason: Local boys point blank revolted (even used expletives for the customer) revolted to their hub manger/team leader.. because the family (customer) routinely raised official complaints whenever riders on two wheelers risked life by not wearing helmet and few complaints about D.A. chewing stinky sachets (of gutkha, pan masala).
Final Resolution: Back in 2017-18 sometimes, some agents knew how to get the system to offer other pickup options. They asked the Cx to tweak the pincode a little and pickup was finally assigned to Bluedart.
Thirty six pick ups!
(including one each for replacement of the two items. Website wrongly claimed 100% cotton but Cloudtail, Amazon support insisted to try replacement. Despite brand tag itself saying 60% cotton)
demerius2020 wrote:its not just you but somethign wrong is going up with pickup systm of amazon , earlier they use to take with no ques , now they ask for price tag , and then again talk to cc they again arrange and this rescheduling and then it will advance refund
i think some conspiracy to defame and loss to amazon
[email protected] may take notice
Also consider writing to MacKenzie Scott and other large investors.
Although now the cashcow is AWS, cloud services and data analytics.
Marketplace operations may not even be intented to be a big revenue centre .. purely based off merchandise or Ebook/app sales.
S.O.P.s were largely copy pasted from the N.A. (North American; dot ca, dot com) sites.
But officially no questions asked, no pictures needed gets washed out with local culture.
Per habit, we snywsy share images.
But have often noticed (when helping others) that now the policies for third party sites or contractual (temp) direct hires of ADCPL (CSAgents) are ridiculously Indian.
Asking for photographs, in some cases is always better though.
They can prove to the vendor or hold their payments to the seller by ssying, the buyer sentbus the evidences as photographs.
For U.S. of A customers, just like Google Photos… Amazon allowed uploading images (no videos) to a cloud folder.
For use with community posts (reviews)
Long back I used it, irrespective of whether I was shopping on dot com or dot IN or Europe or AU.
That service got depreciated.
Sometimes Amazon pays both .. the seller and the buyer and bears the loss.
But often they deny paying to the seller too and do not refund to the buyer either.😁
That is why I rarely prefer uploading images on their tool/ link.. unless it is sent by e-mail first and I get Amazon’s acknowledgement (proof) that my dispute and submitted evidence is on record.
Spanjaykumar wrote:Ye Baat to sahi h bhai ki courier wale prepaid order ko bina puche hi delivered kar dete hai agar OTP bina Delivered hota h to……but mere liye ye sabse achi baat h ki almost sabhi courier company boys ke sath achi dosti h Kyunki…na mera order returned hota h na cancelled…. isliye koi issue hota bhi h to wo friendly mere liye handle kr lete h
amazon delivery team change hua hai Jan 22 se mere yaha pr . Phle Jo 2018-21 tak team tha wo sab mere pahchan ke the . Ek baar bhi problem nahi hota tha . Ab sab ke sab new hai sirf 2 hi old members hai .
onlineuser7 wrote:aapka order pickup nahi kr rhe aur mere saare prepaid orders last 3 months se muze Dene se phle hi delivered mark kr rhe hai aur 1-2 dys ke baad lakar de rhe ya bol rhe aa ke collect krlo …
4 times complaint kiya kuch nahi hua , Amazon bhi Flipkart ban rha hai . Ab time aaa gaya vapas COD pe shift krne ka 😊
Mere 4 product Missing Aiya hai Flipkart pe
4times Return request reject ho geya hai
I don’t have any idea how to get refund?? 
It's a tough battle to return an item. Facing same issue as op. The 3rd pickup attempt is schedule on 29th let's see
Jigglypuff wrote:It's a tough battle to return an item. Facing same issue as op. The 3rd pickup attempt is schedule on 29th let's see
The said item is still with us. They never picked it up even after 17 requests. Not sure why they're doing this.
This is called as "an internal issue" and not a "fraud".
Please don't use the words fraud and scam wherever you need.