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Amazon Pickup fraud

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Deal Cadet
freddyspops

hello, I've ordered a kitchen appliance on 28th April on Amazon and got delivered on 1st May. Upon opening the package, the product is intact without damage but it's a smaller and different product than what I have ordered. After contacting customer care, they created a replacement and the replacement is also a smaller, different product than what I've ordered. Contacted them again, they created a return pickup for 7th May and my problems began since then. They did not pick up on 7th, rescheduled it to 11th May again, and they missed that too. They're marking it as "Item not ready". The contact information is right, no missed calls, nada. They rescheduled it again to 13th and pickup agent marked it "Item not ready" again. After a long call with customer care, they rescheduled it to 16th now. Any idea why this is happening and how to escalate this issue? Any email that will have people who will actually look into the issue?

Location: Hyderabad

Item: Gas Stove


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Firestorm Firestorm
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aapka order pickup nahi kr rhe aur mere saare prepaid orders last 3 months se muze Dene se phle hi delivered mark kr rhe hai aur 1-2 dys ke baad lakar de rhe ya bol rhe aa ke collect krlo …

4 times complaint kiya kuch nahi hua , Amazon bhi Flipkart ban rha hai . Ab time aaa gaya vapas COD pe shift krne ka 😊

Deal Cadet Deal Cadet
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they will probably not even deliver it with COD, just return the item back to seller while we keep waiting for the product to arrive 

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Generous Generous
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This is called as "an internal issue" and not a "fraud".

Please don't use the words fraud and scam wherever you need.

Deal Cadet Deal Cadet
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well, frauds always begin as “internal issues”, someone skimming off hoping they wouldn’t be caught with their hand in the cookie jar. Would like to recommend you to look up the meaning of fraud if you aren’t versed with it, it is defined as deceit with monetary gains as motive.


How can they miss the pickup thrice in nearly 15 days and not return my money, postponing the pickup and refund endlessly? 

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Pro DealHunter Pro DealHunter
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mention the seller too from which you purchased

Helpful Helpful
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Might be because of hub issue.
Not a FRAUD as you’re claiming it to be.

Deal Subedar Deal Subedar
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I have ordered a ladies kurta set and it was intact sealed pack but there was no Palazzo inside the same. When I have raised the issue they are saying that they have evidence that no tampering was done and product was delivered correctly. I have told them that i am also saying that no tampering was done but the packet didn’t have Palazzo. They are not ready to help neither customer service nor Twitter social channel. They are ready to deactivate my account and not ready to provide any resolution. Despite i have never raised such complaint before and using this account from last so many years.

Deal Cadet Deal Cadet
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That’s hurtful, looks like we’re just at their mercy now. Especially when there are humans pretending to be Amazon bots, trying to do damage control in threads talking about the issues with their deliveries and customer care agents

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Deal Subedar Deal Subedar
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Mera to cilling fan aaj cancelled kar diya… Reason- wrong address.

After holding my money for a week.

Helpful Helpful
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The pickup is not being cancelled by Amazon, it is being cancelled by the delivery partner and they are entering random reason in the cancellation form. There could be genuine reasons for their cancellation, but customer is the sufferer. Just keep rescheduling the pickup. It will be picked up after some time.

Deal Cadet Deal Cadet
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you are right, the pickup agent marks it as “item not ready” everytime around 1900 hours. The pickup time is 0700 – 1900 hours and they mark it that way after the time is over. For any sensible person trying to look at the pattern, it clearly makes sense that they aren’t even showing up at the address but marking it with frivolous reasons everytime.

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Generous Generous
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its not just you but somethign wrong is going up with pickup systm of amazon , earlier they use to take with no ques , now they ask for price tag , and then again talk to cc they again arrange and this rescheduling and then it will advance refund 

i think some conspiracy to defame and loss to amazon 

[email protected] may take notice

Deal Newbie Deal Newbie
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Also consider writing to MacKenzie Scott and other large investors.

Although now the cashcow is AWS, cloud services and data analytics.

Marketplace operations may not even be intented to be a big revenue centre .. purely based off merchandise or Ebook/app sales.

 

S.O.P.s were largely copy pasted from the N.A. (North American; dot ca, dot com) sites.

But officially no questions asked, no pictures  needed gets washed out with local culture.

 

Per habit, we snywsy share images.

But have often noticed (when helping others) that now the policies for third party sites or contractual (temp) direct hires of ADCPL (CSAgents) are ridiculously Indian.

Asking for photographs, in some cases is always better though.

They can prove to the vendor or hold their payments to the seller by ssying, the buyer sentbus the evidences as photographs.

 

For U.S. of A customers, just like Google Photos… Amazon allowed uploading images (no videos) to a cloud folder.

For use with community posts (reviews)

Long back I used it, irrespective of whether I was shopping on dot com or dot IN or Europe or AU.

 

That service got depreciated.

 

Sometimes Amazon pays both .. the seller and the buyer and bears the loss.

But often they deny paying to the seller too and do not refund to the buyer either.😁

 

That is why I rarely prefer uploading images on their tool/ link.. unless it is sent by e-mail first and I get Amazon’s acknowledgement (proof) that my dispute and submitted evidence is on record.

Deal Subedar Deal Subedar
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I don’t have any idea how to get refund?? expressionless

Helpful Helpful
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It's a tough battle to return an item. Facing same issue as op. The 3rd pickup attempt is schedule on 29th let's see

Deal Cadet Deal Cadet
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The said item is still with us. They never picked it up even after 17 requests. Not sure why they're doing this.

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