Amazon runs away with pay balance after closing the account
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Hi Folks,
Because of continuously experiencing bad services and practices, I have asked amazon to close my account and also delink amazon ICICI card. I have initiated the process of returning the card. They have closed my account without returning the pay balance added using bank account. There was no follow up email whatsoever informing me of the account closure.
When I contacted the account (un)specialist team, she said the money is gone along with the account. After saying this she has cut the call intentionally. We all know, when we close any bank account, the bank returns back the amount left in the account.
Any help in this regard is welcome. What should I do next, that would be effective?
Bro atleast use amazonpay balance before initiating closure of account. Amazonpay wallet is not a bank account. Keep following up, one of these days you will connect to one of good guys who will help with resolution.
I disagree here. I did not feel right to continue with amazon for their bad practices. I experienced quite a pathetic service from them. I felt it is right to close the account. Note that I have been using amazon for almost a decade and I felt that they have degraded to the point that I don’t feel like continuing with them.
Note that I was always genuine with all my purchases.
What kind on nonsense is this? It’s not a transferable wallet or bank. If amount is from gift card or cashback (that also is gc) then they cannot refund to bank.
Everyone uses balance first before closing account. You could have done recharge and bill payments. It’s your fault, not theirs. They haven’t mentioned anywhere that in case of account closure balance will be transferred.
Before the account closure customer executive ask for several times and even tell the users that all the order history and stuff will be deleted and can’t be restored
I was told everything beforehand.
The op is making fool of himself
I disagree here. I did not feel right to continue with amazon for their bad practices. I experienced quite a pathetic service from them. I felt it is right to close the account. Note that I have been using amazon for almost a decade and I felt that they have degraded to the point that I don’t feel like continuing with them.
Note that I was always genuine with all my purchases.
How much amount stuck?
Amount bahot nahi hai to bhul jao
you should have made it clear what will happen with the balance if you close your account before closing… this is not some bank account you should have used the balance before requesting for closure 🙏
If the pay balance is added from bank then amazon should refund it to the source. if GC then amazon wish. I think we can’t live without amazon at least dimers!!
You should have used the balance first then closed account, simple.
Anyways how much you money lost?
Because of continuously experiencing bad services and practices
Can you narrow it down a little bit ? An average dimer says ‘amazon bad’ when amazon cancels their order of 13rs for price error product worth of 31,999. I am not sure if you’re not amoing them.
I made the decision to close amazon account when:
(1) Got a torn paperback book instead of hardcover though I bought the book with 7 days replacement only policy and amazon refrained to fulfill it inspite of the book availability. The customer support was hellbent on saying the product was unavailable inspite of me reading out the sellers and the prices,
(2) Received a item fully damaged and all over the packed box and unprofessionally denied replacement/return.
I simply said it is harassment and requested them to close my account.
Definitely, I am not one of them. Though, I would like to point out that, amazon cannot cancel an order due to pricing error; because, it is not in the policy. Now a days, amazon is saying the product got damaged on transit rather than pricing error as the reason for cancellation.
Amazon rejecting returns and refunds is the outcome of shitty people who have abused the system a lot and now even genuine returns/refunds get f**ked.
In my opinion fk and az should change their return/replacement policy
For fashion products they should strictly trim down to 3 days from current 30 days
You haven’t still mentioned the amount that’s stuck?
If peoples are interested to know the amount then it is >5K. I felt mentioning the amount is not important here.
There are ecommerce platforms like Flipkart which refunded the GV balance to bank account upon account closure
May be Amazon has a similar policy but you should’ve talked to their support team or account specialist first before initiating the account closure request instead of crying foul now ( Their website has no information on such refunds )
That being said.. even though as per amazon, data will be permanently gone (your account + data is still intact in their internal servers and will remain so for a certain period of time.. its just been made inaccessible to you). And it takes about a week to get a response from Bezos team.. so be patient!
+1
patience is key. the fact that you’re getting resolution solution from dimers means that in all probability it is a redressal mechanism flooded by us 🤣
mental accounting is very important for peace of mind.
yes you should have specifically checked before but we can’t unwind time clock ⏰ so consider amount forfeited for now. in business language terms treat is as bad debts and write it off. But keep making recovery efforts say once or twice a week. Hope it comes to your bad debts recovered account 🔜
Pl keep us posted – ✝️ Karma given as small token of good luck.
When you raised request for closure, haven’t you asked what will happen to apay balance to customer care.
Note I have raised the account closing request through: https://www.amazon.in/gp/help/customer/display..... I have not received the email that I should have received before closure which I received today. The email clearly says:
Once your account is closed, it will no longer be accessible. In addition, the following will be impacted:
- Any open orders you have will be canceled. Your Amazon Pay balance, if any will no longer be available to you.
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- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.). Your Prime membership will be cancelled and before the end of validity period, you will receive full or pro-rata (usage dependent) refund. Returns and refunds can’t be processed for orders on closed accounts.
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- You won’t be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.). Your Wish List, or Your Profile page will no longer be available to you.
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- We will delete your customer profile as well as all your reviews, discussion posts and customer images. We can’t transfer the history of an account to another account.
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- If you use your Amazon.in log-in on other sites (e.g. MYHABIT.com, Audible.com, international Amazon sites (co.uk/.fr/.de/.es/.ca/.in/.au/.com.br/.nl/.com.mx/co.jp/.cn), you’ll also lose access to those accounts. You’ll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.
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I should have received this before account closure and not after account closure.
amazon is very good in terms of their service (at least for most of us here)
can u tell what made you to close the amazon account ?
any specific incident that has happened with u ?
I have answered it in this post as a response to a dimer.
u should have initiated closure process only after successful refund of apay balance.
even in bank acct closure they close only after we have withdrawn all amt.
I would like to add, the bank also issues cheque for the balance amount if I have not withdrawn it.
mail to rbi helpline
Yes, I will mail them after 3 working days… I should also give more time for amazon to respond…
@Navan have u got out of ur mind? Why u called them to close ur account, bank account is a different thing. You should have ignored it after utilising ur pay balance.
I feel, I haven’t lost my mind while making this decision. I took the decision to close the account after pondering over it for two days.
Any sensible man will want to stay away after humiliating experience and I did it and I don’t regret it. Amazon pay balance is governed by RBI rules and so are all other banks.
Amazon has no right to runaway with my money, as simple as that.
Bhai aapke jaisa mahaan aadmi nhi dekha waise
Same happened with me, when I closed SC credit card. I wrote a mail for closure of card thinking I would get a call back but they closed the account with around 1500/- worth reward points without even contacting back.
Ye to pakka hai.. apki mistake hai.. saftey 1st.. ab unhone gakat kiya to mehnat karna padega.. case file karo amzon ke against.. 10 12 saal baad shayad jeet bhi jao.. but east soln yahi tha ki.. langot ko acche se bandh kar yudhh me utarna tha.. ab langoti khul gai.. soln to hoga hi.. par rasta kathin hai.. unka policy ka gyan to nahi.. pad hai to unka hi.. ab lowyer hi padhrga sara. .as a dimer.. bhale hi main sahi hu.. par langot majbuti se bandhkar hi bahar jaunga.. kya pata kahi lene ke dene pad jaye..
Thank you bhai. Now, I understand the thief and henceforth will exercise full safety. Anyway I have ignored the thief.
I am aware of Indian judiciary system and it is not worth pursuing.
However, I will keep raising this and I will share my experience with others and when I head an organization, I shall do the needful….
Soln to bata diya upar.. ye final way hai.. agar baat se na banti to.. chalo maan liya galat kiya amazon ne.. par pareshan to apko hi hona padega.. btw.. amazon is bad then online karna hi nahi chahiyr.. bcz ye and fk se better kahi aur nahi.. kamsekam 90% market cover hoga inka.. and dd posts me.. tom jeery main khelte rahta hu.. az se.. kabhi wo leta hai meri kabhi main keta hu
At end main hi winner hota hu.. 10 me se 1 kharab deal hui to kya 9 acchi hai.. baki offline me to mist of time return bhi na hota.. dukan ke baahr jao wapas aane par kaun ho bhaisab..
..
Waste of time, it’s ur mistake. Done and dusted
So many comments I haven’t been able to to read all of them thoroughly.
But from what I understand here’s my take on this situation.
1) No Amazon Pay is not a bank. But when op requested them to close the account I can only assume it is a necessity to make the customer aware of all the consequences of his action. And not just verbally but also through email. Including the fact his pay balance Money would be gone. Unless that has been done, it is Amazon’s responsibly to fairly compensate him.
2) However ,practically speaking, it is customers responsibility to think about all the consequences and get clarification from Support team before Closing the Apay account.
It is always better to assume worst of people than opposite when dealing money. That’s just harsh reality.
3) For many years Amazon’s customer care has been the best. Now they are some of the worst. It’s due to their Non customer friendly policies.
#BusinessShark
And that’s by design. Because Most of the time there are no alternative of Amazon.
They care about you least when they know they aren’t going to get any order ( business / profit) from you anymore
• Laws and policies aren’t necessarily need to be fair, they just need to " “Unchallenged” , “Unchanged” and “Implemented”
@Total_Fun; out
Amazon pay is only rewarding wallet now days
Paytm and phone pe are dead.
Why would anyone close amazon pay 
yeah man. good cashback on amazon fresh etc every now and then and very fast deliveries.
I asked them. Please check their reply. Source:https://cdn0.desidime.com/attachments/photos/72...
Thank you very much for spending your time. I fully appreciate it. I have been going through the policies and it appears that there is NO policy with regard to money part of the pay balance. Following are some excerpts found at https://www.amazon.in/gp/help/customer/display....:
Closing your account permanently means you won’t have access to the products and services associated with your closed account, including:
Amazon Pay . This includes: Viewing past orders and filing Amazon Pay A-to-z Guarantee claims. Purchases using Amazon Pay that have not yet been billed and closed prior to closing your Amazon account may still be charged based on the merchant’s shipment timing. Any subscriptions where Amazon Pay is the payment method will have to be updated with a new payment method. It is your obligation to provide the subscription provider with a new payment method for billing.Your available Amazon Gift Cards balance will no longer be available for you to spend.
You can check your balance on the Gift Cards Balance and Ledger page. You will not be able to redeem any additional Amazon Gift Cards. Any Gift Cards you have sent to other customers can still be redeemed on their accounts. Any third-party gift cards purchased from Amazon will still be valid at those third-party websites. If you have purchased gift cards on behalf of a Corporate incentive program, you must unenroll from that Corporate Gift Card program with the Corporate account manager.There is absolutely NO mention of money part of pay balance. The terms and conditions that they send to the customer is different from what is given in the website. I have contacted all amazon avenues and everyone is keeping silent. Let me wait for few more days.
Thank you once again for your help!!!
You showed Over smartness, now thats the result, Who told u to close the account, you could have stopped using the account instead of closing it..