Amazon runs away with pay balance after closing the account

Hi Folks,

Because of continuously experiencing bad services and practices, I have asked amazon to close my account and also delink amazon ICICI card. I have initiated the process of returning the card. They have closed my account without returning the pay balance added using bank account. There was no follow up email whatsoever informing me of the account closure.

When I contacted the account (un)specialist team, she said the money is gone along with the account. After saying this she has cut the call intentionally. We all know, when we close any bank account, the bank returns back the amount left in the account.

Any help in this regard is welcome. What should I do next, that would be effective?