Amazon worst experience - beware flipkart is getting better Nowadays
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I have placed order for dining table (white 6 seater)
after 3-4 follow-ups for delivery I recvd delivery and see that it was 4 seater and dark walnut
now I contacted amaozn CC they are saying only refund on return
although product page clearly shows replacement and item is in stock and deliverable to my address with same seller
but they r refusing for replacement and saying only refund on return
but I waited for 10 days to get this delivered
and followed up 10-20 hrs over chat or call with support
escalated to manger level but still same?
any option of highest escalation or how to go legally with consumer court??
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No it’s same seller cloudtail Amazon s own seller
Well said!
E konse gole pe aa gaye aap?
Try doing same thing on flopkart🤭🤭🤭
Nothing will work
They might’ve added this restriction because of it being a large package and the fact that you got a different product (If there’s some mixup with product ASIN, then there’s no point in shipping the same wrong product)
Even I faced similar issue with washing machine and I lost all the cashback benefits due to only refund option 
Ok…so you have bad experience with Amazon…how does that mean FK is getting better 🤦♂️
I still don’t prefer FK for there stupid policy of blocking accounts…
Fk is far better no questions asked on return of heater , here in my case even Amazon is at fault they re not even caring
Ridiculous that though it was Amazon’s fault shipping wrong product I had to follow up 20 times spend hours on calls and still see nothing happened
why do you need to follow-up so much…
you could have simply placed return request with the reason…Different story if you want things to be done ASAP
We can’t do anything. It is decided by system not by CC agent. It may be due to different seller also size of material.