An unreliable e-commerce company.

An unreliable e-commerce company.

Koovs has one of the best and bold collections – yes it is true.
But it is an unreliable e-commerce platform which will show you goods that they don’t have in their inventory but will charge you nevertheless.
It all started when I purchased a t-shirt from their “Reputed” website. They charged me for it and after a day or two, I got a mail that my order has been successfully canceled (they canceled it from their own side). It was not a big deal for me because I loved Koovs for their “10 days return policy”.

After a week I saw a pair of Reebok classic trainers on their website. So, I bought them from their website. After 4 days went by without any notification I wrote an email to Koovs staff regarding my orders whereabouts. They assured me that the order will be dispatched within “24-48” hours.

And on 19th of June 2018 I got a mail “Your KOOVS.COM order has been canceled” followed by

“Dear xxxxx Singh

Your return request has been completed successfully!
The refund amount has been credited to your bank account.
UTR Number: [UTR_NO]
Refund Amount: Rs. xxxx
Should you have any other queries do mail us at [email protected] or call us at 0124-6770000 to speak to a customer care executive.

Thank you for shopping at KOOVS.COM. We look forward to your visit again.

Team KOOVS!
FIRST FOR FASHION ONLINE"

I NEVER REQUESTED A RETURN (I NEVER EVEN GOT IT).
This is the last time I am purchasing anything from Koovs.