Avoid amazon, its getting crazy moodswings
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My account got closed right after I placed and paid for the orders - 5 items - a shirt, genteel detergent, giffy pack of 2, Himalaya soaps, santoor refill. Got 2 items delivered but the others had come together with shirt which had an OTP needed, since account closed so no OTP.
Now the orders had returned and was confirmed but they outright denied refund for the items returned! Account closed for misuse and deny to tell me what the exact misuse was.. there was no email regarding anything misuse and suddenly it's shut down.
It was my side account for 3 yrs old. I'm really really disappointed with how they're handling this. I even had about Rs 753 left in amazon pay balance.
How is flipkart I still need to buy some items now or should I just personally go visit the newly opened smart bazaar. I don't really like driving anymore due to the high rise in rash and foul mouthed drivers. One will get your own car scratch or dented and get abuses from the culprit.
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After successful payment, page refresed and was showing log out. When I signed in it showi the message and send another one to email at the exact time.
And by my statement on previous post, it meant that I did not get any email regarding misuse before the surprise closure.
Thanks. I'll go out tomorrow to buy my stuff.
Considering most users are either super active shoppers or resellers here,can't agree on your 'Avoiding Amazon' stand without a clear view.
They closed the account due to misuse. I have seen some people abusing cart quantity on sale prices, high returns, double replacements,reselling mobile phones during sales, huge credit rotations, CC to bank, ....; if you thing you're not one of them then you can mail directly to jeff.
Nobody in my family tree is related to shopkeeper business, the question of reselling doesn't count. I only order how much I want for 4-6 moths usage so I purchase bigger refill packet of items I need.
I just talked about this with my friends and I find this menace is not present in other amazon branches except their crappy packaging is becoming universal.
Amazon as a company or jeff has the one of largest funds in the world and yet they're not doing anything regarding resellers detection or fake products circulation or abuse on wage earners.
I have contacted on phone and email and I'm shut down with the same message (not one letter is different). I doubt jeff is involved personally with his Indian branch.
Previously, I've heard such moves done by flipkart especially regarding phone buyers and jiomart would not refund and had no customer service helpline. I started hearing about amazon from a few moths back, wasn't accepting that I'll be experiencing it too. This was a sinister move done by them and I'm not going to buy nor encourage anyone to buy from it.
And about your personal feelings, feel free to buy from wherever you want. I'm just stating my own awful experience (just like other flipkart/jio/tatacliq/nnnow customers did) and a warning to other potential victims. I don't think it's a crime to do that.
You can easily create account using same mobile number... But u will have to use different email....
But what will happen then? It doesn't have cashback/bill recharge offers like before and packaging quality has detoriated, not worth like it was before.
I already have my main account which I'm not going to use anymore. Cleared my wallet balance for peace of mind and closed the account today.
Maybe because of multiple accounts.
Don't do such things with the amazon ID which has Apay ICICI card attached to it.
What's the point of having a main account and secondary one with amazon? These multiple accounts don't pose imminent risk but once one of your account gets flagged for whatever reason, all these factors (multiple accounts, order history, returns/replacements) come into play.
You can mail bezos / ecr team if you think there's nothing wrong at your end. I've talked to a couple these customer relations exectives and most of them are very knowledgeable and understanding (Since the account is not closed, they might still offer you refund or let you use the wallet balance)
Made secondary account to get cashback on recharge, gas and bill payment. Since such offer are only once per account. Since those offers are stopped now, its not worth for me to make another account.
Do file a complaint on consumer forum online. They will help definitely.
Account closed for misuse
who said closed for misuse if u did not receive any mail?