Avoid Insurepays and pay u Amount blocked

234°
Deal Cadet
karanoshan

I have done a transaction on 9 Sept 2021 on Insurepays website for a bill payment, using amazon pay wallet.
Money got successfully debited from Apay, however bill payment failed at Insurepays end.
Since then I have been struggling to get my refund, I have mailed and called them over 100 times.
Both Insurepays and pay u keep passing the buck to each other, refund have been issued by Insurepays however it is pending in pay u processing. They say, this refund has to be processed manually and will take 10 working days, however, till now no refund is received.

Request everyone to stop using Insurepays, also if dimers can suggest the next legal process I should follow.

According to RBI failed transaction should be refunded in 5 days of time else there is a fine of INR 100 per day

https://www.rbi.org.in/Scripts/NotificationUser...

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Deal Captain Deal Captain
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go to help.payu.in and enter txn id and check the status of txn or ask payment id from insurepays

Because refund in amazon pay wallet is instant

Deal Cadet Deal Cadet
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sauravDD wrote:

go to help.payu.in and enter txn id and check the status of txn or ask payment id from insurepays

Because refund in amazon pay wallet is instant

Bhai sab kar liya hai

Deal Captain Deal Captain
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karanoshan wrote:

Bhai sab kar liya hai

Status kya hai and contact payu on twitter and give them confirmation that merchant has initated refund or whatever you want to say they will process your refund asap after merchant confirmation

Deal Captain Deal Captain
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Which bill did you pay, and is there any offer going on?

Deal Cadet Deal Cadet
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sauravDD wrote:

Status kya hai and contact payu on twitter and give them confirmation that merchant has initated refund or whatever you want to say they will process your refund asap after merchant confirmation

They have confirmed merchant has refunded,

This is the response I get each time

Dear Customer,

Greetings from PayU!

We regret the inconvenience caused to you.

We would like to inform you that the refund will take more than normal processing time as it has been sent for manual processing.

However, it may take 7 – 10 working days. We would request you to wait for some time.

We appreciate your understanding with regards to this matter.

Deal Captain Deal Captain
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karanoshan wrote:

They have confirmed merchant has refunded,

This is the response I get each time

Dear Customer,

Greetings from PayU!

We regret the inconvenience caused to you.

We would like to inform you that the refund will take more than normal processing time as it has been sent for manual processing.

However, it may take 7 – 10 working days. We would request you to wait for some time.

We appreciate your understanding with regards to this matter.

Then wait bro here insurepays has refunded issue with payu

Deal Cadet Deal Cadet
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UniqueDimer wrote:

Which bill did you pay, and is there any offer going on?

BOB Card

Deal Cadet Deal Cadet
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sauravDD wrote:

Then wait bro here insurepays has refunded issue with payu

Yes, ab case karna padga

Deal Captain Deal Captain
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Just Make one more complaint to amazon pay (when amazon pay will contact payu they will process the refund soon)

Deal Cadet Deal Cadet
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sauravDD wrote:

Just Make one more complaint to amazon pay (when amazon pay will contact payu they will process the refund soon)

Tried,Apay are helpless

Gujarat Titans Gujarat Titans
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karanoshan wrote:

Yes, ab case karna padga


48k 2.5% pr nikal jaata direct offseason orders kar dete ..

Deal Cadet Deal Cadet
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Two offers running at that time on insurepay 100 Rs fixed and 1.25 cashback, both has not been received.

Pro Community Angel Pro Community Angel
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Would suggest waiting till this week end before taking any action

Deal Cadet Deal Cadet
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androgame wrote:

Would suggest waiting till this week end before taking any action

yes will wait this week

Deal Newbie Deal Newbie
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got any response? Which email address have you written so far?

Spearhead Spearhead
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sauravDD wrote:

go to help.payu.in and enter txn id and check the status of txn or ask payment id from insurepays

Because refund in amazon pay wallet is instant

Useful info

Deal Cadet Deal Cadet
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krishanswami59168 wrote:

got any response? Which email address have you written so far?

finally got refund after 15 days

Deal Newbie Deal Newbie
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Have you got the refund?
Their phone lines don’t work & they have sent an email informing that a refund is now processed & it would take 8 – 10 business days…
Pay U has closed my ticket & marked it resolved with no other information provided…

Deal Cadet Deal Cadet
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tusharbhatia81293 wrote:

Have you got the refund?
Their phone lines don’t work & they have sent an email informing that a refund is now processed & it would take 8 – 10 business days…
Pay U has closed my ticket & marked it resolved with no other information provided…

I got it after 15 days, had to threaten them with RBI complain
ideally, they should pay a fine of 100 a day after 5 days of delay
stopped using their site, anyway without amazon pay, it is of no use

Deal Newbie Deal Newbie
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Their Process is highly complicated.
I spoke to Phone Pe who said that the payment to Pay U was successful, so they did not help either.
Luckily, I used an Amex Card & they have promised to raise a dispute & provide a temporary suspension, if Insure Pays does not keep their word.
It was a highly stressful experience, with nobody able to help in a timely manner, with Insure Pays requiring three days to look into the matter & process a refund…

Deal Cadet Deal Cadet
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tusharbhatia81293 wrote:

Their Process is highly complicated.
I spoke to Phone Pe who said that the payment to Pay U was successful, so they did not help either.
Luckily, I used an Amex Card & they have promised to raise a dispute & provide a temporary suspension, if Insure Pays does not keep their word.
It was a highly stressful experience, with nobody able to help in a timely manner, with Insure Pays requiring three days to look into the matter & process a refund…

u will get ur money just take 2 weeks of time

Deal Cadet Deal Cadet
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alekhyadas wrote:

What offer?

No Offer, there was an option to pay using Apay balance at 1.8%
so offer is how much u can get off on amazon gc

Deal Captain Deal Captain
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Anyone got Rs 100 Voucher ?

Deal Newbie Deal Newbie
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sauravDD wrote:

Anyone got Rs 100 Voucher ?

no, we should file PIL laughing

Deal Newbie Deal Newbie
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Mera 983/- 3 month se pending hai. Gift card generating nehi kar rahe hai na money return kar rahe hain.

Deal Cadet Deal Cadet
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ps.prasantakumar8594 wrote:

Mera 983/- 3 month se pending hai. Gift card generating nehi kar rahe hai na money return kar rahe hain.

if you bought it through credit card, you can claim charge back

Deal Subedar Deal Subedar
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karanoshan wrote:

No Offer, there was an option to pay using Apay balance at 1.8%
so offer is how much u can get off on amazon gc

Is it still there? Can anyone confirm?

Deal Cadet Deal Cadet
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