Axis bank mobile number change problem

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Deal Newbie
ansh914091

Hello dimers! Recently i changed my mobile number for my flipkart axis credit card via axismobile app. Now every sms is coming to updated mobile number , i am able to register on axismobile app with my new mobile number, also able to shop on grabdeald by entering new mobile number but the problem is that credit card transaction otp is still going to my old mobile number. How to get otp on new updated mobile number?

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Hunk Hunk
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It will take around 5-6 days to update completely.

Deal Captain Deal Captain
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Every bank create atleast one problem after mobile number change sometime upi / netbanking/mobile banking/otp sms

Deal Newbie Deal Newbie
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For credit card number change
U should visit bank

Deal Subedar Deal Subedar
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Did you try clicking on the refresh mobile number option link at OTP page ?

Rajasthan Royals Rajasthan Royals
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Exactly Same Issue, Yesterday Updated Mobile Number But Transaction OTP Received On Old Mobile Number…. Customer Care Mentioned Please Wait 24 Hours…..

Rajasthan Royals Rajasthan Royals
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akki.akki wrote:

Did you try clicking on the refresh mobile number option link at OTP page ?

Not showing refresh mobile number option at OTP page….. almost 24 hours passed but still everything working with old mobile number & I am able to only chat with CC using New mobile number.

Deal Newbie Deal Newbie
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ZNZ wrote:

It will take around 5-6 days to update completely.

its already over 10 days

Deal Newbie Deal Newbie
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ansh914091 wrote:

its already over 10 days

My brother had same issue where UPI was working with old SIM card even though he changed mobile number via Axis website, then we want to axis branch raised a complaint and they said your number is updated in our new system but not in old system (Finnacle) and said we would raise complaint which would be resolved in 15 days.

Deal Newbie Deal Newbie
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update- changed again the number to older one and again changed the number to newer one and now work is done as per my wish

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