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Banggood order not received from 02 months

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shivrajsingh

Hi, I order AUN AKEY 6 projector from Banggood on 25-05-2020 and it was shipped on 27-05-2020. Tracking No is YTZDH0052505032YQ.

https://t.17track.net/en#nums=YTZDH005250...YQ

I selected India Direct Mail, paid shipping insurance and custom insurance also.

But It has not bee been delivered even after 02 month.

If I ask for refund from banggood, will they refund? If they refund, will I still get the order as it is already shipped? smiling_imp

Currently Indian customs are not clearing Chinese orders. Dont know when they will clear? Even the last Entry seems to be fake and made by banggood to deny refund , as custom problem items are not refunded.
“2020-07-09 21:44 New Delhi, India, Waiting for custom clearance in India Waiting for custom clearance in India”

If anybody else is also facing similar problem, please let us know.

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Mobile Guru Mobile Guru
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As per 17track..your shipment has already reached india (2 weeks back)
They won’t issue refund now!

Deal Cadet Deal Cadet
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getready wrote:

As per 17track..your shipment has already reached india (2 weeks back)
They won’t issue refund now!

Thats why they created this entry in all shiptments to deny refund. eg YTZDH0032000538YQ another shipment.
https://t.17track.net/en#nums=YTZDH00320...YQ

what to do now?

Mobile Guru Mobile Guru
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shivrajsingh wrote:

Thats why they created this entry in all shiptments to deny refund. eg YTZDH0032000538YQ another shipment.
https://t.17track.net/en#nums=YTZDH00320...YQ

what to do now?

Don’t think they manipulated the shipping status
You should get the order delivered locally via ship rocket (GATI no longer handles IDM shipments)

PS: Contact them…if the package isn’t lost, they wont issue refund..they keep extending the deadline until u get it (My experience with AE recently)

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getready wrote:

Don’t think they manipulated the shipping status
You should get the order delivered locally via ship rocket (GATI no longer handles IDM shipments)

PS: Contact them…if the package isn’t lost, they wont issue refund..they keep extending the deadline until u get it (My experience with AE recently)

I am sure, they manipulated shipping status. Of course , the order may be pending at Custom department, but they have not actually started examining or clearing the orders. Its just
Anyway, any idea how long will customs take considering present scenerio? Some people are saying year end! It is real?

Mumbai Indians Mumbai Indians
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I have Pm’ed you their What’s app group (if you don’t know already), you can ask the admins. Also make a post on their /r/Banggoodfans too they sometimes reply there. Good Luck!

Deal Newbie Deal Newbie
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Have you received your order? Mine also been strucked in delhi customs since 9th July

Deal Newbie Deal Newbie
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Same problem bhai shivraj ji bilkul same problem

Deal Cadet Deal Cadet
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arjunyadav.say907 wrote:

Have you received your order? Mine also been strucked in delhi customs since 9th July

No bro. As far as I know, nobody’s order has been delivered. 3 months have passed from order date. I will ask refund now.

Deal Cadet Deal Cadet
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a999ashish wrote:

Same problem bhai shivraj ji bilkul same problem

Any idea, whether will we receive the order? I have read that it won’t be delivered by this year.

Deal Newbie Deal Newbie
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Hi All,

I don’t think they will be able to deliver in near future.

I placed order in May, like most of yours it reached India after 2 months on 9th Jul & under customs clerance from 2 months. They dragged till last month & now they are willing to refund but I badly need the products as few components are not avilable in India.
I’m getting from AE with delay, few never came or lost and no progress from Bangood.
I hope there is no hold but customs r scrutinising all chinees parcels thoroughly. Most of my small AE PACKETS 50+ WERE CUSTOMS EXAMINED AND DELIVERED

Deal Cadet Deal Cadet
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pradeepkumarts9997 wrote:

Hi All,

I don’t think they will be able to deliver in near future.

I placed order in May, like most of yours it reached India after 2 months on 9th Jul & under customs clerance from 2 months. They dragged till last month & now they are willing to refund but I badly need the products as few components are not avilable in India.
I’m getting from AE with delay, few never came or lost and no progress from Bangood.
I hope there is no hold but customs r scrutinising all chinees parcels thoroughly. Most of my small AE PACKETS 50+ WERE CUSTOMS EXAMINED AND DELIVERED

The worst part is they refunded full money about 14 days ago.
BUT Its still has not been credited in my card till now. Same issue with another friend also. I dont know whether they even refunded in actual!

Deal Newbie Deal Newbie
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I too face same problem. Delhi customs hasn’t published latest detained packages also. Had any one managed to recieve your package

Final status was waiting for custom clearence Jul 09 2020

Deal Newbie Deal Newbie
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shivrajsingh wrote:

No bro. As far as I know, nobody’s order has been delivered. 3 months have passed from order date. I will ask refund now.

Bangood customer care asked me to check with Indian customs for update

Deal Cadet Deal Cadet
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nikismask165 wrote:

Bangood customer care asked me to check with Indian customs for update

The order was not shipped to you directly. There is an intermediate shipment company, perhaps ship rocket. You can’t get any update from Indian Customs.
Moreover, I ordered another projector from worth 16000 from Aliexpress on 28 August , shipped through Gati and it reached my hand in just 15 days. Custom charge 2100 on declared price $48.
Banggood ’s ahipping company is not clearing the parcels from Customs.

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shivrajsingh wrote:

The worst part is they refunded full money about 14 days ago.
BUT Its still has not been credited in my card till now. Same issue with another friend also. I dont know whether they even refunded in actual!

Received refund on 30-9-2020 after reminding them.

Deal Newbie Deal Newbie
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Even am facing the same problem guys my product is also reached delhi.. we need Delhi’s coustmer contact number
Have anybody got ur money back? If its yes .. plz suggest me how to b refunded my money

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sachinkaprad5131 wrote:

Even am facing the same problem guys my product is also reached delhi.. we need Delhi’s coustmer contact number
Have anybody got ur money back? If its yes .. plz suggest me how to b refunded my money

Refund 90 days after shipping. Custom customer care number wont help. I got refund after 30 days of applying.

Deal Newbie Deal Newbie
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@shivrajsingh I am also not getting update about my package from last 1.5 month.

Deal Cadet Deal Cadet
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h4hotfrk459 wrote:

@shivrajsingh I am also not getting update about my package from last 1.5 month.

I think shipping has resumed from Banggood for some items. Apply for refund if delivery time get over. You will get refund. But then item wont arrive. They will ask courier partner to send it back.

Deal Newbie Deal Newbie
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@shivrajsingh Last status it is showing item arrived at local Airport, IN. After that No update. last update was on 14-Sep-2021.

Deal Newbie Deal Newbie
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@shivrajsingh I have ordered projector. I tried to call to Flytexpress courier from where package is shipped. But no response.

Deal Cadet Deal Cadet
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h4hotfrk459 wrote:

@shivrajsingh I have ordered projector. I tried to call to Flytexpress courier from where package is shipped. But no response.

I think these are not direct courier companies and work for clearing customs only. You have no other that waiting then claim refund if you opted for.shipping insurance.

Deal Cadet Deal Cadet
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Did you receive the product or refund? As I can see product is still pending for custom clearance.

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Mufasa wrote:

Did you receive the product or refund? As I can see product is still pending for custom clearance.

Refund. Approx After 1 month of approval by Customer care

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