Hot Deal

BEWARE: Gpay for paying Merchants

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Deal Lieutenant
sweetpulp2004

Hello Dimers,

Just wanted you all to be aware that please try avoiding Gpay for paying to merchants. Thousands of users have been affected, and the Gpay customer care doesn’t care to resolve this and keeps blaming merchant or the bank.


Personally have been going through all of this since more than a month. Made a payment of 1k at reliance mart using Gpay .. they confirmed right away that transaction wasn’t processed, gave proofs of no amount received by them and even the Gpay app showed amount as processing for half an hour. Gpay app still shows amt as processing. Paid cash to reliance and came off as Gpay confirmed amount will be refunded if the transaction has failed.. it’s already more than 45 days and have been chasing Gpay to get not even a single written response from them, but always got informed that their backend team is working on it and later was informed bank isn’t responding to their requests. I reached out to the bank and they provided a written letter that the amount was released from their end. Gpay still doesn’t respond to any emails and chats when provided with all the proofs and keeps telling we are just a technology and don’t save money. Now the problem is money is gone and no one takes a responsibility and Gpay is least bothered to help. Check their FB to find several people suffered in the amounts of thousands each.


Key takeaway – if you use Gpay for payments to merchants, your amount might not be received by the receiver and if so happens you need to forget that amount.


Please trend #gpayscamhay on Twitter 

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45 Comments  |  
10 Dimers
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Deal Subedar Deal Subedar
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File a case in consumer court. You have enough proof to get their a** kicked.

Deal Lieutenant Deal Lieutenant
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Already filed online. But even they haven’t responded back yet. For a couple of other grievances I raised they were quite helpful

Deal's Advocate Deal's Advocate
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My 1200 rs Payment also in dispute at merchants same case as you . Mine wasn’t resolved almost 8 month happens. Not get any satisfy reply from rbi ,bank and consumer affairs.Dont do merchants payment Using Google pay

Deal Captain Deal Captain
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Gpay has always been a shitty app on meny instance people signed up from my referral link and still referral money was not paid.
Also those offer scratch cards are simply useless.
Payment failure are very common and money also gets deducted.
Not at all a reliable app. So it’s better to have this app uninstalled from your phone.

Deal Lieutenant Deal Lieutenant
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Going to uninstall for sure but gonna get back the 1k bucks before that

Deal Subedar Deal Subedar
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Google Pay Support Is S**T
No Timeline For Solving Any issue. They Wont Even Mail/Call You For Any Update Or Anything More They Need. You Have To Keep Calling Every 2-3 Days To Get Updates Regarding Your Issue. Though My Money Was Not Stuck But Had Technical Issue On App Which Was Never Solved Till Now.

#PersonalExperience.

Deal's Advocate Deal's Advocate
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Google pay is not reliable for merchants payment. Paytm is no 1 successor for merchants payment. You at least get a assured money back guarantee if paytm failed or pending. Don’t use Google pay at least for merchants payment

Deal Subedar Deal Subedar
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Google pay and SBI is the most deadly combination.

Helpful Helpful
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Add Airtel PB and Gpay too.

The problem is synchronization. Gapy deducts money first and look for the destination bank network availability.
If the destination bank network fails, it does not know what to do next. On top of it, it has partnered with many banks hdfc/axis/sbi. There is no coordination among them.

In one word, utter flop App for merchant transaction.
It is still ok for P2P to get BLNT and once in a while good CB.

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Deal's Advocate Deal's Advocate
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Show your love for Google pay at play store

Pro Shopping Friend Pro Shopping Friend
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Regarding gpay customer care.. one of my rewards is pending since more then 2yrs..
after i checked it missing, contacted them..sent those few days bank statement ss proving that it wasn’t deposited..
Since, it wasn’t a that big.. I forgot about it thinking as I sent all requireds & its google, I will get it..
after about 2-3 monthe suddenly remembered it, checked still not processed.. contacted them.. “we are working on it”
.
knew at that moment only that I have to forget it..
.
.
Sure that If I contact them now, They will still be working on it..

Blogger Blogger
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many customers come complaining my gpay is not working, i straight away scold them, and tell to use official banks application.

using and handling with these third party apps also making trouble for bankers. as well as Customer.

Deal Subedar Deal Subedar
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It’s the third party apps which made UPI so popular in India. Had it been for the banks and your banker colleagues exclusively, to deal with UPI, then sorry to offend but UPI in India would have been in gutters.

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Deal Lieutenant Deal Lieutenant
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@sweetpulp2004 I request you to go through my post. I hope it would help you to get your money back.
https://ddime.i...1k

Deal's Advocate Deal's Advocate
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Thanks I have do this but no luck.

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Deal Lieutenant Deal Lieutenant
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ummmn.. why do customers come to you? do you work somewhere?

Blogger Blogger
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bank

Blogger Blogger
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same process is followed

be it ecs,nach, imps,neft, rtgs, forex, upi, aeps or whatever , even Cts clearing



rbi has came up with new guides only for failed transaction



there are also unsettled transaction, disputed transaction etc. rbi has clarified this also.

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