BEWARE of INDIAPLAZA

I had rcvd reward points in my account , to use those points, I placed an order and selected option to redeem the reward points. I made the payment through credit card and the payment did not consider the points , and whole amount was cut from my card. As soon as i got this information, I called up INDIAPLAZA customer support, and explained them the situation. There was no help, only support they had, was telling me that the points were not redeemed… I mean come on man, its your website..not mine, when i have chosen to redeem , why it did not? However, I wanted them to cancel my order in case they were not in position to give my points back, again.. they told that it can not be cancelled, as its already shipped… other option which i provided the supervisor was to pay me back the reward points amount on my credit card… they had some excuse for that too!!! Really disgusted ..I wanted to escalate the matter… but its really difficult to manage your irritation while talking to these so called SUPPORT guys…having no solution for the customers!!!!! I m never going to waste my time shopping on this website ever again!! the reward points are just for SHOW business and attracting the customer..the program does not really work at all. Silly website ..does not work half the time whenever you try to redeem your points.. and the Customer support … is there on place.. I think just for passing time… !!! Worst online shopping experience ever..!!!!