Bill payment failed on payzapp

89°
Vanguard
schumacher

My TNEB electricity bill payment of 2200 failed on payzapp with an error that “bill payment failed. Money will be refunded to source”.
Has anyone faced this issue earlier? Do i  need to follow up with them for refund or nothing to worry? Also, is the merchant at fault here or could it be a bill desk issue?
How long does it take to get the refund?

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Deal Lieutenant Deal Lieutenant
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5-7 working days. You can expect refund by 8th or 10th Feb 2020.

Deal Cadet Deal Cadet
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Call them for confirmation

Vanguard Vanguard
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I keep trying,it says all the lines in this route are busy. Wonder what they are up to

Firestorm Firestorm
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5 working days

Flame Flame
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Same thing happened to me last week it got credited in an hour

Vanguard Vanguard
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Refund was credited back to source?

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Deal Cadet Deal Cadet
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try again

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