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Bisleri Water bottle charged ₹55, more than MRP ₹20

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Deal Subedar
kool
Hi guys,

Today I visited a restaurant where ₹20 Bisleri water was charged for ₹55. When I asked for clarification from manager, he said, this is our charge. You have to pay.

So, how & where to complain about this ? IMG20230101172829



IMG20230101172836
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Blaze Blaze
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I paid 120 each bottle has no mrp mentioned on it so nothing can be done i think

Mobile Guru Mobile Guru
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Restaurants are legally allowed to do this

Hotels and restaurants can continue to sell packaged mineral water bottles above ‘MRP’ rates as the Supreme Court has observed that no prevailing law prevents such a sale.
Entertainer Entertainer
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M not sure if this is true.

I think they can have higher mrp product, like we have in cinema hall, their mrp is different, in that way only they can charge you higher (ex, they sell bisleri which having 50₹ ) but they are not allowed to charge 50₹ mrp 20.

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Deal Cadet Deal Cadet
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It's simpl don't go to restaurant and save money


Benevolent Benevolent
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They should take serving charge(room/table) service  separately but not mix(mess) up with MRP and also give us option to pick up bottle at mrp

at least for water they should do as it hurts to 3x mrp

Critic Critic
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I don't think that's possible. How will a hotel/restaurant put a service charge of Rs. 30 for water bottle with Rs.20 mrp on a proper gst bill when other food items in the order don't have such charge? SC decision was clear, one pay for service/facilities offered by hotel/restaurant so mrp concept not applicable at all as one should not expect to buy anything at mrp while sitting on a comfortable chair in a AC environment while being served by a waiter.
Benevolent Benevolent
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That's how they earn money sleepy

Deal Cadet Deal Cadet
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They can charge above MRP. Thanks to our Supreme Court for that

Helpful Helpful
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MRP should be removed price should be changing with demand and supply. now mrp sounds like MINIMUM RETAIL PRICE

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Benevolent Benevolent
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Well they could have served it in some fancy glass with some fancy name atleast then we might have thought that it's not the same thing available outside just like they do with the softdrinks 😜

Deal Newbie Deal Newbie
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déjà vu
Deal Captain Deal Captain
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Once upon a time we had Pyaus  for offering  free water to everyone,  people got educated now with leakage in  brain  and highly  trust bottled  water  and pay for it , then they go to hotels and there also they dont want that free water given by hotels but want branded  bottled  water and pay there also for it ,
when already  paying for what is available  for free than pay more and Feel the Premium Class  Status stuck_out_tongue_winking_eye .  

Deal Newbie Deal Newbie
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https://desidime.com/searches/status
status
‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏status.png

https://desidime.com/discussions/suggest-me-a-motor-cycle-for-muscular-feel#post_6893197


High people, high preferences.
Deal Subedar Deal Subedar
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Better to carry water bottle from home or order from swiggy instamart / zepto even paying 10- 20 delivery is better than paying 2x. 

Pro tip

tataneu bbnow free delivery . 


Deal Newbie Deal Newbie
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‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏ ‎ ‏‏‎‏‏‎ ‏‏outsideFOOD.jpg
outsideFOOD
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Finance Mentor Finance Mentor
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The best way to make both parties happy is to set a cap on billing of packaged items - like maximum 1.5X of MRP...

Generous Generous
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@kool ... bade aadmi ho bhai, Maurya mei khane gaye the.

But on the other hand, it's weird they did this with packaged water of other company. Most of the cafes and restaurants I've seen, they do the same thing but at least with their own packaging and charge as they wish.

Deal Subedar Deal Subedar
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How do You know maurya 👀

And yes, that's what I am saying they should use their own packaged water with higher MRP.

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Helpful Helpful
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Just leave negative review in Google maps for the restaurant. Thats the maximum you can do as revenge.

Deal Newbie Deal Newbie
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A] Why have revenge in heart.

.

B] It is a star rated property of a fairly successful company/ group. Reviews on TripAdvisor too may not bother the company.

.

C] We (the public) do not directly appoint the judges, but we do choose the highest level of scoundrels from amongst us.. and then send those 700-800 rascals to the parliament. (Yes, I know that the decision of the upper house membership is not directly in the hands of the citizens. But that is besides the point here).

.

Why cannot we think on the lines of having 'less scoundrel' law makers?

Why shouldn't we rather take it upon ourselves.. to ensure that those 🐖law makers🐗 amend, update the laws or make new ones.. such ..that the law leaves NO SCOPE for giving such leeway for such anti-consumer politics?

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Helpful Helpful
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u got one litre for Rs. 55..... now a days haldiram they will give their own brand name packed drinking water Rs. 50 for 250ml.... sookha gala geela krne k liye

Deal Subedar Deal Subedar
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Bro, that's fine. If you are paying Rs.50 for 250ml on MRP. 
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Pro Critic Pro Critic
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Maurya, Patna??

Shopping Friend Shopping Friend
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Yes @ots14

Benevolent Benevolent
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A soldier who sacrifice his life for unknown people. Who leaves his family to protect our families. Who stand in -20 degree day and night.
Who puts his nation first before his life.

And on the other hand a businessmen who does not even have the guts to pay the proper income tax. I have seen businessmen with 5+ cr income filing return not more than 5 lakh (+ criticising India ke is desh ka kuch ni ho skta).

Which so called 'courage' you were talking about ?
Deal Cadet Deal Cadet
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Even Dimers like us spend our precious time on sites like DD to LOOT rs.1..2..5...10 or 20 via various cashback and discounts...whereas these Restaurants and Businessman LOOT crores from us in a flash... rage

Deal Lieutenant Deal Lieutenant
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Use the hotels for rooms only, never use their room service, restaurant unless it is included in your hotel bill complementary then use it fully. Use the rooms and eat outside. If at all must have to eat in the hotel always double check the menu prices, water is mentioned as per MRP then order or best carry your water. I have not seen anyone restricting carrying water.

Deal Cadet Deal Cadet
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bro try your luck on https://consumerhelpline.gov.i... anyway, they did not charge you only Rs. 55

they charge you Rs. 55 + 18% Gst + 2% Sct = Rs. 66

we didn’t fight whole thing in court but many loopholes there like selling above mrp and charging gst on that already mrp includes gst as per my knowledge so this point creates confusion. now on the name of service charge court allow but in this bill they added two times service charge one direct second indirect is this legal? and latest regulation of government say if Customer want to pay Service charge then they give but they forcefully not take it.

Shopping Friend Shopping Friend
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Some questions here..

1. Hon. SC stated about ambience and service we enjoy. So, why it's adding specific to packaged water(mrp). It should be added to whole bill. But here is the catch, what'll be the name then? Service charge, but issue of service charge is in Hon. SC. Till today, customer have to pay service charge as new CCPA guidelines are stayed now.

2.If the bottled water is being served to you within a restaurant premise, in a glass, and is/or temperature conditioned, then there is a service being provided, and the restaurant is at liberty to charge over and above the MRP. However, if you are purchasing the bottle of water from over the counter, or at a departmental store then they cannot over-charge you.” is it what hon. supreme court meant!?
If this is correct, it's under reasonable classification for taking extra amount. @kool

@RohitKrOfficial that "forcefully not take it" part is stayed now.

@maddydilip @Subhodayam this restaurant will not affected by negative review at all.  Maurya is brand. (Just POV) Also, @getready mentioned earlier it's not illegal yet.
OP have some remedies:

  • Consumer Helpline (not much hope)
  • GOI (but why parliament will come with the bill which seems to be against the corporates and Businesses)
  • Hon. SC/Highcourt of Patna
  • Some NGO/Social Movement

 

Deal Cadet Deal Cadet
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Okay Stayed, but Two Times Is this thing also legal by court Direct and Indirect on Name of Service charge?


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Deal Subedar Deal Subedar
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@quantum I didn't know much about these pricing, so in curiosity I asked you all. And that's true we can't do anything for such a reputed branded restaurant.

Shopping Friend Shopping Friend
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Partially agreed @kool , can't do by putting review in bad faith. More ways mentioned and others welcomed. 
Deal Captain Deal Captain
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There is nothing new or illegal or loot from their side and it is foolish to even think about this as the charges are being asked to pay not only for water it was also for the cleanliness/comfort/waiter/environment/royal decorating. If u have a problem then simply buy from the roadside shop they will give u the same bottle at mrp cost.

Deal Subedar Deal Subedar
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According to that roadside momos cost only ₹50 per plate without CGST, SCT, SGT.

Like Magnet Like Magnet
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Kinley or Bisleri? grin

Btw its not even 55.. 55 + 20% tax

Deal Subedar Deal Subedar
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GST for Food is 5% right? here they have charged 20% ???? How come?

Shopping Friend Shopping Friend
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@ruleyourlife

  • Restaurants within hotels (Where room tariff/rate is more than or equal to Rs 7,500): 18% GST
  • Normal/composite outdoor catering within hotels* (Where room tariff/rate is more than or equal to Rs 7,500): 18% GST

Deal Cadet Deal Cadet
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food and beverages are getting costlier day by day especially at airports, food courts and malls.

normal restaurants also charges a big amount for food.

the only low cost option is to have food made at home...

1L water for Rs 55 is acceptable compared to paying Rs 250 for a coffee at airport

Helpful Helpful
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Dont go to such hotels and discourage every one soon they will have to sell for lower

Deal Subedar Deal Subedar
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This mark-up has been there for ages in hotels/restaurants. It is called establishment charges.

However, if you want to complain, Google Rahul Bose Banana and decide for yourself.

Deal Cadet Deal Cadet
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Posting a negative review does not affect the restaurant it just increases it's view posting something like it does not exist is the revenge that the restaurant owner will not forget

Helpful Helpful
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you got a much better deal for rs 55, they should have a breakdown of mRP+service charges but given the service offrered 55 rs is way too cheap

Deal Cadet Deal Cadet
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btw the bottle seems of Kinley, not bisleri
Entertainer Entertainer
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Like Xerox : Photocopy ; Mineral Water : Bisleri

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