Boat Warranty Claim Process.

Deal Cadet
Sep 2022 - Bought Boat Rockerz 558 from Croma.

8/8/23 - Headphones became faulty.
Not charging, not turning on but working fine with aux.

9/8/23- filled online form to submit warranty claim. Docs needed - Bill.
Got a response that pickup will be scheduled within 2-3 days. Pickup will be done by Bluedart.

10/8/23 9 AM - Bluedart guy called and asked the route to come to my home to pick up. I was Outstation as it was mentioned 2-3 days. I said the same to Bluedart. He sent refusal OTP and I shared it.

11/8/23 - Boat sent WhatsApp message to ask whether I want to submit again.

12/8/23 9 am - I reached home and requested for pickup.
Got a response that pickup will be scheduled within 2-3 days. Pickup will be done by XpressBees.

12/8/23 2 pm - Product picked up by XpressBees.

Need to put the headphones only in a cardboard box. No need of wire/box/bill.

They bought a cover with them that had destination address.

13/8/23 - Got a message that the Product reached Service fulfilment centre. But when I tracked the courier it was in transit.

16/8/23 - Got a message that the replacement product is dispatched.
But the when I tracked the courier it was in transit.

20/8/23 - Received the replacement product.
Product is looking new. Had some paper works, charging cable, aux cable.

The best thing I love in this is that there was not even a single phone call. Also there was constant updates regarding the ticket.

I love in a Village. There is no swiggy, Zomato, Uber ,ola. The nearest Domino's is 55 Km. I doubt that they have a dark testing centre at many places.

Well done Boat team.
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Mza nhi aaya , it would be interesting if headphones got delivered by some aliens or Aman himself.

Deal Subedar Deal Subedar
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Yes, Boat has very good after sales service.

But their products aren't durable. That's why i have stopped buying them.

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Boat is a scrap selling company at very high rates/ Mrp so even if they give 90% off then also their price is high.

I must appreciate their 1 year replacement policy and smooth process

Commentator Commentator
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I once bought data cable for 99. It got picked up from home n got delivered again. All for ₹99. That is why I suggest everyone to pay 100 extra but buy boat wearables

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