BSNL deposit - how to find out how much deposit do they hold?

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Deal Subedar
santosh_blr

These BSNL guys never pay back the deposit after cancelling the service. Even if you give them a letter for refund, they take it and keep it saying it will be processed in next 2-3 months. And nothing happens.  They dont even tell the amount, giving various reasons – server down, not able to fetch your records, its in old system etc etc. I am sure we have given them a few thousands because each time you downgrade a service & then upgrade it back, they ask for new deposit (even though there is existing deposit). I remember doing it for the DSL connection long time ago. When we had cancelled the DSL connection, they had said, the desposit is part of the landline account & will be refunded when you cancel the landline.  I think it is time to cancel the land line as it is hardly being used (we get 3-4 calls a month & we make hardly 2-3 calls a month). 

Does anyone here know of 
1. how to find out how much deposit is held at BSNL at present?
2. How to get every penny back without leaving it to the govt?

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Deal Subedar Deal Subedar
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1. Look at the bill (paper invoice). It tells the deposit amount

2. Yes they will give full deposit…it just that they take time..pgportal is best to complain 

Cool Cool
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I got full refund cheque – amount was only 270 something smile
This was before covid time

Deal Subedar Deal Subedar
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Sudarshan61 wrote:

1. Look at the bill (paper invoice). It tells the deposit amount

2. Yes they will give full deposit…it just that they take time..pgportal is best to complain 

Paper invoice stopped long time ago. BSNL bill doesn’t show the deposit details. That is why I had to visit their main office (you cannot get details in the service centre/nearest exchange).

I guess I will have to complain and try next for my DSL balance. And then when we cancel thr land line.

Deal Subedar Deal Subedar
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santosh_blr wrote:

Paper invoice stopped long time ago. BSNL bill doesn’t show the deposit details. That is why I had to visit their main office (you cannot get details in the service centre/nearest exchange).

I guess I will have to complain and try next for my DSL balance. And then when we cancel thr land line.

you can look at PDF invoice as well, available as soft copy over the emails 

Deal Subedar Deal Subedar
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I got my deposit after 4 years direct bank transfer 

They take time as bsnl has no funds with them 

Go to your exchange , look for AOTR who  will help you out 

Entertainer Entertainer
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just complaint in pgportal website.

the manager/higher authority will call you.

ps:- my issue wasn’t deposit. Just prepaid sim related problems not being resolved by local bsnl office workers. Manager called personally and sorted out my issue with respect ☺️

Deal Lieutenant Deal Lieutenant
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Front desk enquiry accounts officer. and discuss with the officer how much deposit is in your BSNL landline account? and when will you get your refund? 💪🏼 @santosh_blr

Of course, you need to carry a letter with full details 

Deal Subedar Deal Subedar
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Once cancelled BSNL landline+broadband connection, they said land phone will be picked up first and then refund of deposit will be initiated. No one came for pickup and hence didn’t get any refund., Called them few times to remind & after a while I let it go.

Deal Lieutenant Deal Lieutenant
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I closed my landline connection in July 2020 and my refund of Rs 3450 is pending. When asking at BSNL CSC, they said I may have to wait for another year to get my refund 😳

Deal Lieutenant Deal Lieutenant
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exactly , my also pending since 2020 .. they said refund will come and when i enquired again after 3 -4 months they said its adjusted bcoz ur next month bill was pending.. 

after enquiring third time around more 4-5 Months i was shocked  with their reply 

“ur broadband was not disconnected so ur bill is pending " 

even though i had written application with. Sdo signatures.

ye to haal h bsnl ke 

Cool Cool
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Mtnl mumbai how much time they now take to refund the deposit

Deal Lieutenant Deal Lieutenant
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EkdamSastaRaju wrote:

I got my deposit after 4 years direct bank transfer 

They take time as bsnl has no funds with them 

Go to your exchange , look for AOTR who  will help you out 

+ @Sudarshan61 @P_A_N_K_A_J

we cancelled our landline number 4-5 years ago,went many times to their office.every time they took request letter but no help.then forgot about it. dont even have old bill copies now.refund amount was 4200 something. can we complain now even if we dont have a bill copy?

Entertainer Entertainer
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kukdookoo wrote:

+ @Sudarshan61 @P_A_N_K_A_J

we cancelled our landline number 4-5 years ago,went many times to their office.every time they took request letter but no help.then forgot about it. dont even have old bill copies now.refund amount was 4200 something. can we complain now even if we dont have a bill copy?

22ji some proof is needed for complaints. Try filling rti in their office for getting information on old letters of deposit request. But don’t think they will entertain anything above 1 year🥺

Deal Subedar Deal Subedar
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kukdookoo wrote:

+ @Sudarshan61 @P_A_N_K_A_J

we cancelled our landline number 4-5 years ago,went many times to their office.every time they took request letter but no help.then forgot about it. dont even have old bill copies now.refund amount was 4200 something. can we complain now even if we dont have a bill copy?

yes.. pgportal

Deal Subedar Deal Subedar
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kukdookoo wrote:

+ @Sudarshan61 @P_A_N_K_A_J

we cancelled our landline number 4-5 years ago,went many times to their office.every time they took request letter but no help.then forgot about it. dont even have old bill copies now.refund amount was 4200 something. can we complain now even if we dont have a bill copy?

yes.. pgportal

Deal Lieutenant Deal Lieutenant
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Sudarshan61 wrote:

yes.. pgportal

so we just tell them that this connection was in our number and refund never received?

Deal Subedar Deal Subedar
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ULYSSES wrote:

Once cancelled BSNL landline+broadband connection, they said land phone will be picked up first and then refund of deposit will be initiated. No one came for pickup and hence didn’t get any refund., Called them few times to remind & after a while I let it go.

They misguided you. 

You need to 1st go and give them disconnection letter , otherwise they continue to bill you.

Now you need to carry the land phone to your head exchange and and get it signed by Dept Manager  to receive a NOC

Deposit NOC with cancelled cheque along with disconnection letter  to AOTR 

They will refund via direct bank transfer .You can ask them which year refund is going on and calculate accordingly 

Takes a long long time due to cash crunch but refund def happens 

Deal Subedar Deal Subedar
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kukdookoo wrote:

so we just tell them that this connection was in our number and refund never received?

yes.
Provide them the number in the complain..

Deal Cadet Deal Cadet
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You need to submit landline before requesting the refund.

That’s y, I didn’t take the landline (Had several handset from earlier connection). Submitted request letter for refund with proper acknowledgement. After that, filed a RTI, got refund in 1.5 months. 

Deal Subedar Deal Subedar
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EkdamSastaRaju wrote:

By “cancelled” I meant through official process only. Went to exchange, wrote letter, clearing outstanding dues but pickup wasn’t done. Same process was followed even when we were shifting from a small town once. As the exchange was just few metres away they came to pickup. This time it was tier 1 city and as usual they were negligent and I was lazy to follow up. But then we moved to a different place. As we all know BSNL follows different rule

By “cancelled” I meant through official process only. Father went to exchange, wrote letter, clearing outstanding dues but pickup wasn’t done. Same process was followed even when we were shifting from a small town once. As the exchange was just few metres away they came to pickup. This time it was tier 2 city and as usual they were negligent and I was lazy to follow up. By then we moved to a different place. As we all know BSNL follows different rules in different zones.

Edit: @MJ911 @admin Please Do something about this issue of quotes being modified to typed text. And also typed text disappearing randomly. Facing this issue from many months as far as I remember.
Happens usually
when I shift from DD app to any other app while typing OR
when a heads-up notification pops up OR Some other app alert takes over entire display OR
When phone gets locked while editing. etc
One cannot expect user to interact with only one app at once.

Deal Cadet Deal Cadet
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any way to convert postpaid Landline connection into Prepaid wireless landline

Deal Cadet Deal Cadet
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Chikky wrote:

I closed my landline connection in July 2020 and my refund of Rs 3450 is pending. When asking at BSNL CSC, they said I may have to wait for another year to get my refund 😳

1 year wait just for refunding. Kya thakela service provider hai

Pro Shopping Friend Pro Shopping Friend
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netshopper wrote:

You need to submit landline before requesting the refund.

That’s y, I didn’t take the landline (Had several handset from earlier connection). Submitted request letter for refund with proper acknowledgement. After that, filed an ITR, got refund in 1.5 months. 

ITR😄

Deal Lieutenant Deal Lieutenant
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had 1000rs plus deposit and i was told to visit “Main office” which was 30 kms away. never visited. waste 500rs of petrol plus 3-4 hours of my time OMG

Deal Lieutenant Deal Lieutenant
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Mufasa wrote:

1 year wait just for refunding. Kya thakela service provider hai

One and a half year is already gone…they are saying one more year smile
They deserve to get closed down with such services.

Deal Lieutenant Deal Lieutenant
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netshopper wrote:

You need to submit landline before requesting the refund.

That’s y, I didn’t take the landline (Had several handset from earlier connection). Submitted request letter for refund with proper acknowledgement. After that, filed a RTI, got refund in 1.5 months. 

After that, filed a RTI
how much time and cost for filing rti?

Critic Critic
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kukdookoo wrote:

After that, filed a RTI
how much time and cost for filing rti?

It cost at most 10-50 rupees in any govt office/department/psu depending on whether online facility of filing itr is avilable on website or not in which case filing offline via speed post/personal delivery is the only option.

Critic Critic
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I converted my landline to Rs.88 per month incoming only sulabh plan years ago as thought it might come handy in giving as address proof though never needed it. Now I think of it as a small monthly charity to govt. lol

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