(RESOLVED) Canara Setu BBPS- no refund received for failed transaction

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Avant Garde
NobiNobita
Respected dimers! I paid ICICI credit card bill of 5000 on canara BBPS using an HDFC debit card. Transaction was a failure but money debited. 7-14 working days passed but no refund received. Raised complaint on Canara BBPS portal, BBPS support. All went in vain. Lodged complaint on the National consumer helpline yesterday and today Canara closed the complaint informing them that the customer used another bank debit card not Canara Bank so advised me to contact the concerned bank. What can I do now guys? Thanks for your inputs.
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Avant Garde Avant Garde
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UPDATE: Guys I got the refund an hour after creating this post pray Don't know if this is because of my various complaints or automatic but glad I received my refund. Thanks for your help!

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Benevolent Benevolent
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OMG, this is scary.

Couple of weeks ago, I did pay CC bills via millenia dc on canara setu and they went fine

Deal Lieutenant Deal Lieutenant
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hmm for me refund got within 1 day in canara setu hmm 

Avant Garde Avant Garde
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UPDATE: Guys I got the refund an hour after creating this post pray Don't know if this is because of my various complaints or automatic but glad I received my refund. Thanks for your help!

Avant Garde Avant Garde
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@DEEPANGEORGE
@baludesi Bros pray relaxed  

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Generous Generous
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Complain debit card jiska use kiye usko karna tha pahle.. as you have yo get written money is with merchant not with debit card bank.. both side complain larna chahiye.. warna ek dusre par thikra phodenge.. waise 7 working days hota hai iske baad hi action mode.. but i do complain instant.. so will have proofs before going rbi

Deal Captain Deal Captain
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I once done a payment in Paytm 

txn failed, but money got deducted no SMS(Scary)

only came to know when I checked the app the money was deducted

waited 14 days then complained in the bank

after that refund came

Deal Newbie Deal Newbie
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I paid an amount of 69K to SBI Credit Card via Setu, and it failed. My money has not yet been received by SBI Cards, nor the refund has come back to my account. I raised a complaint as well on Setu, but no one has cared to call me to clarify. Any suggestions on the next steps?

Avant Garde Avant Garde
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Nothing to worry about bro just wait you'll receive the refund. It will take a maximum of 30 working days but surely it will come.
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Deal Newbie Deal Newbie
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Thx, I got it today just like you after posting it here. Must be a good omen. 😄

Deal Cadet Deal Cadet
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My SBI card payment also failed in Setu. No refund received yet.
Avant Garde Avant Garde
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Don't worry bro. All you should do is just wait. You'll receive it soon.
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Deal Cadet Deal Cadet
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hmmm...

I have paid 74,700 to RBL via debit card on 14th & for some reason webpage did not go through but money deducted, waiting for refund.

Should i just wait more days or complain somewhere?

How do i complain on Canara BBPS portal, BBPS support? Link please?

Payment status processing in the pdf & UNKNOWN in the transactions list

what do i do?

Nothing happens when i click Report an issue

image

Deal Cadet Deal Cadet
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Refund received on 17th 😄
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