cashback when item is returned

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Deal Lieutenant
kukdookoo

my cousin used 200 cashback on 1000 offer on first day before it was removed. order value is 1100. now one seller sent wrong color of a product, seller is saying that he does not have correct color in stock. item value is 280. now customer care is saying that on returning the same rs. 80 will come as refund in card as rest will be adjusted as given in cashback. they say that now they have changed refund system. please guide.

@getready @Dj_Rajesh @SastaRaju @andromeda

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Deal Subedar Deal Subedar
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That’s correct. Nothing can be done. It’s matter of Rs. 200 only. Just use it or you may have already consumed this 200

Analyst Analyst
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If they have changed the refund system, not much options left I suppose

  1. Return the complete order, and get the cashback adjusted refund
  2. Make peace with the color
  3. Live with no discount on the other product
Deal Lieutenant Deal Lieutenant
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When you return 280 rs item then order value become less than 1000.so cash back get cancelled. So that 200 Amazon will adjust from refund.

Deal Newbie Deal Newbie
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Just creat a new account.
Check when same seller or any other seller has the correct item you want, order it.
Lie while returning, by saying you got wrong item.
Close the shell account.


While returning, what is it showing under ‘expected refund’ value on the final screen?

Check with escalation team.
25.45% of 200 cashback can be adjusted and the rest be given by the system.
Or manually be reimbursed by them later, if refund is less.

280 ≈ 25.4545% of 1100

Deal Newbie Deal Newbie
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Bk100 wrote:

When you return 280 rs item then order value become less than 1000.

Even when Return reason/fault lies with Amazon/ seller?

Shopping Friend Shopping Friend
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Bro once check by placing return ,at end it shows how much refund u will get

Sunrisers Hyderabad Sunrisers Hyderabad
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Same happens with me, I have paid for 1199 got 200/- cashback , here seller sent wrong quantity , so I have returned item , I have paid using upi but received refund in Amazon pay gift card balance adjusting 200/- cashback , so 1199 stuck in Amazon and nothing can be done….. Worst services by Amazon….

Deal Subedar Deal Subedar
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syed786 wrote:

Same happens with me, I have paid for 1199 got 200/- cashback , here seller sent wrong quantity , so I have returned item , I have paid using upi but received refund in Amazon pay gift card balance adjusting 200/- cashback , so 1199 stuck in Amazon and nothing can be done….. Worst services by Amazon….

Amazon sends refund in original source unless you have selected Amazon pay at the time of placing return request.

Chennai Super Kings Chennai Super Kings
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pikkuboss wrote:

Amazon sends refund in original source unless you have selected Amazon pay at the time of placing return request.

Very true

Chennai Super Kings Chennai Super Kings
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syed786 wrote:

Same happens with me, I have paid for 1199 got 200/- cashback , here seller sent wrong quantity , so I have returned item , I have paid using upi but received refund in Amazon pay gift card balance adjusting 200/- cashback , so 1199 stuck in Amazon and nothing can be done….. Worst services by Amazon….

The refund always gets credited in the original payment source unless u choose the option of Amazon pay balance

Sunrisers Hyderabad Sunrisers Hyderabad
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anantnitish wrote:

I know but this time happened wrong by Amazon people , as I told , 200/- + 75 /- cashback already credited , so remaining added as pay balance when I ask care people they say refund will get credited in bank in 2-3 days but refund already credited in pay balance as gift card valid for 1 year , so wrong people handled my refund process….

I know but this time happened wrong by Amazon people , as I told , 200/- + 75 /- cashback already credited , so remaining  924/- added as pay balance when I ask care people they say refund will get credited in bank in 2-3 days but refund already credited in pay balance as gift card valid for 1 year , so wrong people handled my refund process….

So I alert every one prefer Flipkart for ordering…… Be careful when ordering ok Amazon…. If you return wrong item then you get refund in Amazon pay balance ….. https://cdn0.desidime.com/attachments/photos/723253/medium/IMG_20211116_210750.jpg?1637077124

Deal Subedar Deal Subedar
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22g just a friendly suggestion
Suggest him to open account on Desidime 😎
Since many of your threads contains cousin keyword

Chennai Super Kings Chennai Super Kings
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syed786 wrote:

I know but this time happened wrong by Amazon people , as I told , 200/- + 75 /- cashback already credited , so remaining  924/- added as pay balance when I ask care people they say refund will get credited in bank in 2-3 days but refund already credited in pay balance as gift card valid for 1 year , so wrong people handled my refund process….

So I alert every one prefer Flipkart for ordering…… Be careful when ordering ok Amazon…. If you return wrong item then you get refund in Amazon pay balance …..

Refunds are not handled manually as per my understanding.
And this sounds like an exceptional case if u r sure u didn’t choose Amazon pay balance as refund.
Talk them about ur issue they will surely help .

And about Flipkart ,they can block ur account anyday without any explanation.

Deal Subedar Deal Subedar
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syed786 wrote:

I know but this time happened wrong by Amazon people , as I told , 200/- + 75 /- cashback already credited , so remaining  924/- added as pay balance when I ask care people they say refund will get credited in bank in 2-3 days but refund already credited in pay balance as gift card valid for 1 year , so wrong people handled my refund process….

So I alert every one prefer Flipkart for ordering…… Be careful when ordering ok Amazon…. If you return wrong item then you get refund in Amazon pay balance ….. https://cdn0.desidime.com/attachments/photos/723253/medium/IMG_20211116_210750.jpg?1637077124

this is first time hearing this type of issue.
done many returns they adjust the cashback and return the remaining amount as original payment

Deal Lieutenant Deal Lieutenant
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gouti435 wrote:

Just creat a new account.
Check when same seller or any other seller has the correct item you want, order it.
Lie while returning, by saying you got wrong item.
Close the shell account.


While returning, what is it showing under ‘expected refund’ value on the final screen?

Check with escalation team.
25.45% of 200 cashback can be adjusted and the rest be given by the system.
Or manually be reimbursed by them later, if refund is less.

280 ≈ 25.4545% of 1100

While returning, what is it showing under ‘expected refund’ value on the final screen?
where is this screen?

phone customer care say that they cannot do anything.

Deal Lieutenant Deal Lieutenant
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Emo_Telidhu wrote:

Bro once check by placing return ,at end it shows how much refund u will get

where does it show that?

Deal Lieutenant Deal Lieutenant
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syed786 wrote:

Same happens with me, I have paid for 1199 got 200/- cashback , here seller sent wrong quantity , so I have returned item , I have paid using upi but received refund in Amazon pay gift card balance adjusting 200/- cashback , so 1199 stuck in Amazon and nothing can be done….. Worst services by Amazon….

they sent u 1199-200 in pay balance?

Deal Lieutenant Deal Lieutenant
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DemonSlayer wrote:

22g just a friendly suggestion
Suggest him to open account on Desidime 😎
Since many of your threads contains cousin keyword

in sab vehlo ke liye me hi it master hoon.aur mere liye desidime aur aap jaise dost.

Deal Lieutenant Deal Lieutenant
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Emo_Telidhu wrote:

At last step

i tried with my account by randomly selecting a product it is showing pickup details only

Deal Lieutenant Deal Lieutenant
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gouti435 wrote:

Even when Return reason/fault lies with Amazon/ seller?

Cash backs automated. So when it goes bellow minimum required then cash back automatically gets cancelled.

Sunrisers Hyderabad Sunrisers Hyderabad
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kukdookoo wrote:

they sent u 1199-200 in pay balance?

No. They sent 924 /- as I have. Got 200 + 75 …  So 1199/- stuck with expiry date… Worst part… So Amazon becoming day by day worst…

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