Get the refund confirmation from Flipkart if they not cooperating then raise your issue to consumer helpline theu definitely revert you there and reach out axis with the same response if they don't help then Raise it to RNO then PNO if no one help you then collect all the proofs and reach to RBI Ombudsman and get this resolved and Ombudsman will definitely help you with the compensation of mental harshment and inbetween this you would be charged interest if you haven't payoff the amount
chargeback issue, axis bank
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I did a transaction of Rs 14107 on flipkart with flipkart axis bank cc in the month of May which was cancelled. Axis bank is not issuing refund stating the bank's end from the flipkart is not issuing any information to axis regarding the refund and hence my refund is stuck. It has been now more than two months and resolution date is shifted to Nov 16 which is 120 days for turn around time.
Kindly suggest
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Hi,
Upon complaining to consumer helpline, I got the below reply
Hi, Greetings from Flipkart! Order ID: OD... We are sorry for the trouble caused. We understand your concern. We are sorry to let you know that your order cannot be fulfilled by the seller due to unforeseen issues. In case, you do not receive your refund as mentioned, please get in touch with your bank's customer support and check the status. Although we can't make up for the trouble you've been through, we'll share the feedback with the seller to put more measures in place to avoid such instances next time around. Hence, we are closing this complaint from our end. Your kind understanding and cooperation are appreciated. Thank you.
Its still in chargeback status, not yet resolved
Talk to Flipkart CC ask them refund transaction ref no.
Get the refund confirmation from Flipkart if they not cooperating then raise your issue to consumer helpline theu definitely revert you there and reach out axis with the same response if they don't help then Raise it to RNO then PNO if no one help you then collect all the proofs and reach to RBI Ombudsman and get this resolved and Ombudsman will definitely help you with the compensation of mental harshment and inbetween this you would be charged interest if you haven't payoff the amount