Cheq CC payment issue

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In short I made a CC bill payment of 10k+ through cheq last week, but even after a week it's not successful or refunded. I already connected with CCare over chat but every time fake assurances of 2 days is given. Kindly suggest the best approach to tackle this... If incase anyone else had similar experience.

Hi ********, We wanted to let you know there's a slight delay in processing your payment with Transaction ID - UNI240913133713JM3BX made through CheQ. This means there will be a brief delay in settling the funds into the Credit Card. Please rest assured, we have received your payment and our team is working diligently to process it. We expect the funds to be fully settled within the next 24 to 48 hours. You will receive a confirmation notification once it's done. Thank you for your understanding and patience.
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Analyst Analyst
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Is the amount debited from your account as you are taking about refund? Are the details of cc furnished along with cheq correct?

Flame Flame
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Yes, Yes... This is not the first time that I made a payment to that cc using CHEQ. Amount was debited from bank instantly but even after a week this the only msg I received from cheq after connecting with their CC.

Hi **********, We wanted to let you know there's a slight delay in processing your payment with Transaction ID - UNI240913133713JM3BX made through CheQ. This means there will be a brief delay in settling the funds into the Credit Card. Please rest assured, we have received your payment and our team is working diligently to process it. We expect the funds to be fully settled within the next 24 to 48 hours. You will receive a confirmation notification once it's done. Thank you for your understanding and patience.
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Commentator Commentator
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may i know how do you pay the bill and what bank?

Flame Flame
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It was paid through google pay and icici bank...

Small update: Customer care told me that they are reversing the transaction and it'll reflect in my account in 7 working days.

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Benevolent Benevolent
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DC or upi or net-banking ?

Flame Flame
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It was done through UPI.. using google pay.
The PostMighty The PostMighty
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I'm facing the same payment issue with cheq.

Benevolent Benevolent
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Thanks for the alert !!! was thinking to use it this month as I had a hefty CC bill and its been an 7 months since I last used it.

Flame Flame
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I've received the refund today after approx 10 days of transaction.

May be mine is one of case but I'll advise to pay your high amount CC bills in parts instead of paying in 1 shot.

Talk-Of-The-Town Talk-Of-The-Town
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I paid 269 bill and it keeps failing, is it shutting down? How are we going to use all those coins?

Deal Subedar Deal Subedar
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Yesterday I made CC payment using gpay. Payment failed, money reversed but still haven't yet received in the bank.

CC due date is day after tomorrow. Worst part is they are not replying. Also while creating ticket in their app, it gives error.

Please avoid using this app for making CC payments. Never faced any problem while using Cred app.

To get 1% coins I preferred this app over Cred but now regretting my decision for using this fraud app.

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