Cred gift no received

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Few days back Cred launched a gift offer where you would receive the free gift if purchased any item from cred store. I purchased an item but still haven’t received the free gift along with it neither the tracking details of the item.
I have been continuously asking about this from cred support but they are passing this issue to and fro to one another, thus no result.

Anyone else facing this? What can I do about it?

https://cdn0.desidime.com/attachments/photos/658152/medium/Screenshot_2020-12-31-18-01-56-134_com.dreamplug.androidapp.jpg?1609739190

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Do you received any whatsapp message from cred as you have won the gift? What happening as they have limited quantity and if you have placed order late in the day maybe in night you may not receive the gift. Hard luck.

Missing