croma fraud

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Last Comment 2020-12-15

2020-12-15

I have ordered a phone from croma and paid it via paytm and the order was successfully placed but I didn’t received any confirmation mail and the order is not showing up in my orders and when I called up croma cc they said your number is not registered with us .
What should I do now?

#update – now it’s reflecting orders in my account after 5 days of complain , a short tip to you all that always note the order id so that you won’t get into any trouble .

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https://www.desidime.com/discussions/croma-fraud?page=1#post_7220267

getready

2020-12-15

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Your Payment was successful, not the order
If the order got placed successfully, you would’ve got the Order ID which didn’t happen
Now there’s nothing much you can do with these stuck orders, you got to wait until they acknowledge your order or issue refund

https://www.desidime.com/discussions/croma-fraud?page=1#post_7220339

caks2006407

2020-12-15

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Ask CC to check with your registered email, their system has all details though your Croma online account does not.
Happened with me last month. My Croma account was registered with email and mobile was linked later but now when I login it says ‘Use mobile number’ but after giving mobile number it takes me to new account signup, went to Croma store and could see all past order details etc. I had a 1K wallet credit so took pain to go to store.
Some goof up from Croma while shifting from email/mobile to Mobile only for registrations.

https://www.desidime.com/discussions/croma-fraud?page=1#post_7220375

raghupro

2020-12-15

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It’s going to take time but your money isn’t lost by all means. If the retailer (croma in this case) does not claim the amount in 10 to 14 days the transaction would be reversed by your bank automatically.

So you will either end up receiving the product or the refund, it’s just a test of patience now.

https://www.desidime.com/discussions/croma-fraud?page=1#post_7220464

MR_BEAST

2020-12-15

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They have received my money , as I got the order id with the message that order is confirmed on webpage when the payment was done but now there is no proof of my order ..as I don’t remember the order id, don’t have any confirmation message and the order is not showing up in my orders