Croma online delivery horror

I ordered mixer, was delivered but defective one. Raised return request they said item out of stock so refund will be issued once it reaches to them. After few days received refund.

Get in touch with the courier company and demand proof of delivery (Delivered status could be intentional or an error so better to give them a chance to fix it themselves. Hope you got some audio or video recording when the delivery agent arrived with just the invoice). 

Croma support is non-existent, they ain't frauds but incompetent bunch, takes weeks to issue refund (even after rejection / successful return) 

getready wrote:

Get in touch with the courier company and demand proof of delivery (Delivered status could be intentional or an error so better to give them a chance to fix it themselves. Hope you got some audio or video recording when the delivery agent arrived with just the invoice). 

Croma support is non-existent, they ain't frauds but incompetent bunch, takes weeks to issue refund (even after rejection / successful return) 

I think they just put some TCS guys who are good for nothing for Croma.

It's better than laying them off.

Similar incident happened with a friend. Ordered juicer. It reached to Blue dart office in our city and for next couple of days received failed delivery message. Raised ticket with croma, later BD office called and said it got damaged in transit and we are returning it Received refund but after that its price increased so he didn't order. I hope you receive order or refund soon

getready wrote:

Get in touch with the courier company and demand proof of delivery (Delivered status could be intentional or an error so better to give them a chance to fix it themselves. Hope you got some audio or video recording when the delivery agent arrived with just the invoice). 

Croma support is non-existent, they ain't frauds but incompetent bunch, takes weeks to issue refund (even after rejection / successful return) 

Unfortunately its croma transport service which is the worst delivery team I came across . Looks like ruthless lie and fraud is the foundation of this team  

goofydimer wrote:
Unfortunately its croma transport service which is the worst delivery team I came across . Looks like ruthless lie and fraud is the foundation of this team  

If their grievance and nodal officers cannot provide any solution then Consumer court or PGPortal (Commerce > Others) is the way

getready wrote:
If their grievance and nodal officers cannot provide any solution then Consumer court or PGPortal (Commerce > Others) is the way

Looks like they are dummy ( grievances and nodal officer) , system just created a multiple ticket for each of these email IDs I sent 

ZNZ wrote:
I think they just put some TCS guys who are good for nothing for Croma.

It's better than laying them off.

Bhai 'roast' aur 'burn' mein fark hota hai.


Roasts: Comedy Central
Burn: Favela central Daesh Central

Aap aisey posts kripaya naa karey, tab tak aisaaaagiveaway karney ke liye tayaari nn hoN

You are requested to refrain from 👆🏽this level👆🏽 of burn, up until you prepare for a biggggggg giveaway of such things.

kiranjyotiradityakulshreshtha wrote:
Bhai 'roast' aur 'burn' mein fark hota hai.


Roasts: Comedy Central
Burn: Favela central Daesh Central

Aap aisey posts kripaya naa karey, tab tak aisaaaagiveaway karney ke liye tayaari nn hoN

You are requested to refrain from 👆🏽this level👆🏽 of burn, up until you prepare for a biggggggg giveaway of such things.

CROMA KO PRAISE KARE?

And yes, their ecom/online infrastructure is  handled by a team of TCS FYI.

goofydimer wrote:
Have escalated to the highest management chain

E-mails?
To top management, middle management, operations, legal, media/PR, CRM?
Have those names or need those?
LinkedIN, RocketReach, their own websites and rest of the internet easily gives names of people in head office/ Bombay and elsewhere.
Not too difficult to generate e-mail address formats, based on trial error or after looking at how Croma dot com or cromaretail dot com (Infiniti Retail Private Limited) addresses are.

goofydimer wrote:
Day 4 : Out for delivery and end of day status updated to delivered, while I never received the item.

Not a secured delivery? (No e-mails, SMS about the need for OTP to confirm the delivery?
(Although some scoundrels have such pathetic systems, that OTP bypass is built in.. on the manager level backed too).

Logistics company name?

kiranjyotiradityakulshreshtha wrote:
Not a secured delivery? (No e-mails, SMS about the need for OTP to confirm the delivery?
(Although some scoundrels have such pathetic systems, that OTP bypass is built in.. on the manager level backed too).

Logistics company name?

CROMA ( Misspell : DIMMAG ka KURMA) transportation services, where they will put in coma forever

"Day 4 : Out for delivery and end of day status updated to delivered, while I never received the item."

1. Delivery was done by local Croma store or some  courier like bluedart etc?

2. Did you give them delivery otp?

Looks like another.. Third party delivery issue. 

irajnish wrote:

"Day 4 : Out for delivery and end of day status updated to delivered, while I never received the item."

1. Delivery was done by local Croma store or some  courier like bluedart etc?

2. Did you give them delivery otp?

Not it's croma's own transport service ( even used by croma  stores also) which delivers from their warehouses for online orders . 

Yes, received OTP with a tracking URL which gets updated at its own whim. Tracking URL is mostly fake and received only via SMS. The contact person in tracking ID has no idea of delivery. Every time I call him, he says it's with somebody else and not part of this tracking ID. Totally fake service. 

Anyway, coma CC only told  OTP is optional as the delivery person can override the system without it also. 

goofydimer wrote:
Not it's croma's own transport service ( even used by croma  stores also) which delivers from their warehouses for online orders . 
Yes, received OTP with a tracking URL which gets updated at its own whim. Tracking URL is mostly fake and received only via SMS. The contact person in tracking ID has no idea of delivery. Every time I call him, he says it's with somebody else and not part of this tracking ID. Totally fake service. 

Anyway, coma CC only told the OPT is optional as the delivery person can override the system without it also. 

Yes, otp is optional.
I never ever receive their otp so delivery is confirmed by delivery person only (by calling his senior)


You should connect with Croma on twitter, coz their email support is pathetic.

irajnish wrote:
Yes, otp is optional.
I never ever receive their otp so delivery is confirmed by delivery person only (by calling his senior)


You should connect with Croma on twitter, coz their email support is pathetic.

Twitter is also no different , I tried so many times , problem is CC ( including social media CC) and delivery team has no communication at all . All have their own version of story to tell. 

1. Never buy from croma online

2 If you have to buy (may be due to good offer), only opt for store pickup.