Cryptic Message from OneCard

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Deal Subedar
bdatta1981

Yesterday I received a cryptic message from OneCard. It read “Hi XXXX, here’s an update on your OneCard application – Get Joining benefits worth Rs 2000 on virtual activation for your OneCard. Offer valid till 30th April 2022. Get your OneCard now http: // bit.ly / MetalOCD – Team OneCard”

It’s a generic card application link and not a user specific URL. The message says about benefits worth Rs 2000 but does not specify what exactly is the benefit – a coupon, points, GV, membership, subscription etc.?

I raised a ticket with One Card by emailing them with the cryptic message and to date, they have not bothered to reply.

Appreciate it if any dimer here knows what the benefits worth Rs 2000 are exactly and shares some helpful info.

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Deal Captain Deal Captain
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They won’t bother to reply, that’s where they lack i.e customer service.

Delhi Capitals Delhi Capitals
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One of my friend got this message a week ago, it was written ₹1000 Amazon GV as signup bonus. Don’t create ticket, no one reply there. Mail them with offer screenshots.

Deal Cadet Deal Cadet
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Even i got
Ignore it

Error on their side

Deal Subedar Deal Subedar
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tappukepapa wrote:

One of my friend got this message a week ago, it was written ₹1000 Amazon GV as signup bonus. Don’t create ticket, no one reply there. Mail them with offer screenshots.

I created the original ticket by emailing them with offer screenshot only. They haven’t replied to it. Looks like I have to personally visit their office to get it resolved. biggrin

Mumbai Indians Mumbai Indians
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i got similar message, get joining benefits worth 1000, i joined and raised issue on in app chat, 10,000 points were added to my account.

Provided screenshot of SMS as proof.

No one replied to my email and twitter didnt help, but then i finally tried chat as last resort and my claim was approved instantly in 5 minutes.

Deal Subedar Deal Subedar
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It could be Rs 2000 amazon gv. I received the 2000 amz voucher in 2 different accounts after a month or so of signing up. Didnt even know about any such offer.

Hunk Hunk
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mas143forever wrote:

It could be Rs 2000 amazon gv. I received the 2000 amz voucher in 2 different accounts after a month or so of signing up. Didnt even know about any such offer.

Lucky you sweat_smile – Congratulations 👏 tada

They didn’t give me referral Amazon GV initially upon referral’s card approval and usage, although they added 2k points for the referral. Upon sending email, they asked me referral’s contact info, although referral was showing in the Onecard app. After multiple follow ups, I got it. Their Customer Support is not good at all.

Critic Critic
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@admin This is getting repetitive now  sweat_smile Please edit thread title to incl “OneCard”.

Perfectionist Perfectionist
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mas143forever wrote:

It could be Rs 2000 amazon gv. I received the 2000 amz voucher in 2 different accounts after a month or so of signing up. Didnt even know about any such offer.

Joined via referral?

Were you in waiting queue initially?

Deal Subedar Deal Subedar
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avgn wrote:

Joined via referral?

Were you in waiting queue initially?

No referral.

Wasn’t in waiting queue either.

Deal Subedar Deal Subedar
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Finally received the email response from OneCard

Hi XXXXX,
Greetings from OneCard!
With regard to your email, we wish to inform you that you can get the joining benefit on your virtual card activation of Rs.2000 it can be reward points or it can voucher.
We appreciate your understading in this matter.
Thanks & Regards

Neha CX SpecialistTeam OneCard

I applied for the card, did not use any referral since I do not want to miss out on the sign-up benefits. Let’s see what they offer me – reward points or voucher. smile

Perfectionist Perfectionist
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bdatta1981 wrote:

Finally received the email response from OneCard

Hi XXXXX,
Greetings from OneCard!
With regard to your email, we wish to inform you that you can get the joining benefit on your virtual card activation of Rs.2000 it can be reward points or it can voucher.
We appreciate your understading in this matter.
Thanks & Regards

Neha CX SpecialistTeam OneCard

I applied for the card, did not use any referral since I do not want to miss out on the sign-up benefits. Let’s see what they offer me – reward points or voucher. smile

How did you even get the message.
Have you applied earlier or did you use the one score app earlier

Deal Subedar Deal Subedar
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avgn wrote:

How did you even get the message.
Have you applied earlier or did you use the one score app earlier

I used OneScore app, had signed up in that 2-3 weeks earlier. Then left it like that. After around a week offers started coming in as messages. Initially, it was Rs 1000 worth joining benefits, later they increased it to 2000.

Perfectionist Perfectionist
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bdatta1981 wrote:

I used OneScore app, had signed up in that 2-3 weeks earlier. Then left it like that. After around a week offers started coming in as messages. Initially, it was Rs 1000 worth joining benefits, later they increased it to 2000.

Oh. Then this is better than using someone’s referral

Deal Cadet Deal Cadet
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neo_t wrote:

i got similar message, get joining benefits worth 1000, i joined and raised issue on in app chat, 10,000 points were added to my account.

Provided screenshot of SMS as proof.

No one replied to my email and twitter didnt help, but then i finally tried chat as last resort and my claim was approved instantly in 5 minutes.

I had the same offer of benefits worth 1000rs . Tried chat and the person mentioned you will be getting the bonus points before June 1st 

Deal Subedar Deal Subedar
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https://cdn0.desidime.com/attachments/photos/763414/original/DD886C36-24B0-4E98-80A4-0D83D9197891.png?1651231131

Same case for me. It’s shitty that they don’t mention all these hidden things in the messages for promotion, not even a link having these hidden TnCs are shared!

Deal Subedar Deal Subedar
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@ Everyone who is not getting proper service from OneCard….

Contact OneCard’s CEO by email keeping their support emails in the email CC…Remove the spaces from the email ids…
______________________________

One Card CEO : Anurag Sinha – E-Mail – anurag @ fplabs.tech 

Keep these two emails in the email cc:

help @ getonecard.app,
support @ fplabs.tech
______________________________

When they were harassing me & was not giving me the card (like 1.5-2 years back) even after showing me that I’m eligible, I sent just one email to the CEO & got the card approved on the very next day itself & his support person also called me himself after that email to their CEO (before they were not responding to me)…

If you have a professional/business email to send the email to the CEO, it’s better…If you don’t have it, it won’t hurt to try with a gmail…

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