delivered product missing - myntra

61°
Deal Cadet
Ananthth
Hi

I've ordered a Cetaphil cleanser in myntra along with another product. The delivery guy is saying that he delivered two products outside my flat door when I'm in office. But i can't find that cleanser.

I've raised a complaint but customer care is denying replacement/refund as the product was already delivered. But I can't find it expressionless. Is there any way I can get replacement or refund?
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Deal Subedar Deal Subedar
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Complain on consumer forum.

Benevolent Benevolent
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Is he saying that he delivered two packets? To whom did he deliver to and any cctv?
Talk-Of-The-Town Talk-Of-The-Town
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Somebody may have stolen it.

If you have proof then only you can do anything

Maybe delivery guy entering /leaving the building with number of parcels.

You cab confront with delivery guy directly if you have proof

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