Delivered wrong item in swiggy

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Lonewala

Any way to get refund or something?

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Deal Subedar Deal Subedar
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chat with customer care

Pro Shopping Friend Pro Shopping Friend
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Raise the complaint on Chat Support.

Hotshot Hotshot
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They just provide the email and say we will look in 24 hour that solve bro

Deal Lieutenant Deal Lieutenant
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Chat with support and get refund.

Hotshot Hotshot
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They are just saying sorry for inconvenience they are not ready to provide refund saying we will take care in further order

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Deal Newbie Deal Newbie
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Immediately upload product photographs on chat and separately on e-mail.
Preferably to escalation address too.

Depending on account history, might get vouchers (can be used only for orders on Swiggy) or partial/full refund to source.

But whether taking refunds using genuine issues or by fake reasons

after 4-5 such instances in a year or couple of months.. they will no longer ever provide refund in such an account and instead simply give scripted responses.
(We have taken your feedback blah blah.)

So try not to have too many refunds or cancellations in a single account in a year.

For wrong item or spills/quality issues.. almost all sites ask for images, hence I mentioned it as the first step.
Hotshot Hotshot
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It is my first time since I am ordering food 

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Brand Enthusiast Brand Enthusiast
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chat with support or mail them 

Hotshot Hotshot
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Mailed them hope I get positive reply

Deal Newbie Deal Newbie
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They used to solve the problems in the in-app support chat but then switched to email and nowadays they don't even solve issue on email.

Hotshot Hotshot
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seems like i have lost money also can not eat the food they send its cheap quality😔
Generous Generous
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Tag them on twitter. high chances for resolution.

Deal Subedar Deal Subedar
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Standard reply from Swiggy is we will share the feedback and you can give ratings. They have a very good sentence for every problem 'That We Couldn't Substantiate your claim' so please give a rating no refund no solution.

Hotshot Hotshot
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ya talked with 5 cc each of them saying same word wasted money😔
Critic Critic
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speak with them over a call

Hotshot Hotshot
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they are saying this facility is not available😔
Deal Cadet Deal Cadet
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You should have immediately informed the swiggy chat with relevant photos and proof. They would have provided atleast food coupon of the order value. They might not bulge for refund initially as I once had to escalate the issue to get refund on my swiggy wallet

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