https://twitter.com/OlaElectric/status/1618215650295676928
EV scooterette marketeer Ola Electric kept trying to wriggling out.
But even when they finally accepted the fault in their product, defective part
they are not accepting it as a 'recall'.
https://twitter.com/OlaElectric/status/1635586127183904768
Largest of brands have had issues with their products.
And even in the non passenger mobility or heavy vehicles industry, the have product recalls.
Within vehicle industry too,all big names have had glitches and deficiencies in their key components.
Volvo famously even had a major recall in their truck manufacturing vertical, many years back.
In-fact even for passenger vehicle division, Volvo is not shy to categorically use the term 'recall' https://www.volvocars.com/us/l/recall.
Contrast this with how Ola Electric has 𝐦𝐢𝐬handled the ongoing issue
and one feels that them not being transparent, them taking so long and then too
refusing to take 'ownership' of the grave concerns 𝐝𝐨𝐞𝐬 𝐧𝐨𝐭 𝐩𝐮𝐭 𝐦𝐮𝐜𝐡 𝐟𝐚𝐢𝐭𝐡 in the way they conduct themselves.
Certainly not in their products either.
The point is they can have all the fun till major players start launching ev as their major products.....
This is India.. Brand value matters....... The day people have options... They will be selling pakodas.... Indian market is brutal.... Even big players have to exit in front of maruti, s brand value.... In 4w segment....
Ola cab also fraud what else to expect, had many many bad exp with ola cabs esp when riding in Hyd to airport early morning
driver came was different but no choice at 4am so got in, he then started dozing off taking some u turns...
in Jaipur to same some private car arrived for Ola and left us near station(not in station) with some false story
once in Delhi I booked and he took someone else and completed ride but charged me😄
Read this .. to understand what's happening in the E2W (Electric 2 Wheeler) market: https://www.desidime.com/discussions/river-elec...
caks2006407 wrote:
Ola cab also fraud
Different businesses sir.
Not directly relevant, unless it is about ethics, moral responsibility.
Like how, the Amazon marketplace are an entirely different business.
But when the authorities in U.S. https://www.cpsc.gov/Recalls/2022/Amazon-Recalls-AmazonBasics-Mattresses-Due-to-Violation-of-Federal-Flammability-Standard-Recall-Alert concluded that the (Malaysia made?) mattresses had issues
then
Amazon on its own reached out to the buyers.
Even set up help desks https://amazonmattressrecall.expertinquiry.com to facilitate send8ng a specific type of cover to the owners.
The cover or replacement that would help them comply with the regulatory requirements.
Similarly, Amazon Glow was nixxed within a year or so of its launch.
Amazon gave full Refunds to all those who chose to return the device.
(It would anyway not work even as a standalone thing).
I do agree that radio cab booking experiences are messed up at times.
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