Failed transaction with JioFinance

Deal Cadet

I made CC bill payment on JioFinance. the amount got debit but there's no trace of failed transaction in the app.. Do you know any customer care number? 

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Hunk Hunk
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I also met with same scenario,  but the payment was made to my CC after 2 hour. Check your CC transaction history.

Deal Cadet Deal Cadet
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It's been close to 4 hours. There is no record of the failed transaction in the app. Also, the payment is not yet credited to CC (SBI in this case)

Blaze Blaze
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Mostly SBI is instant credit. Probably transaction failed. Just wait for refund for a few days

Deal Newbie Deal Newbie
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Waiting since 6 days no refund from jio finance...

Deal Cadet Deal Cadet
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:( is the failed transaction showing up in the history for you?

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Deal Cadet Deal Cadet
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I'm really frustrated with this standard response from JioFinance Care.. Do we even get a transaction number for Debit card transactions? 

We couldn't locate any transaction with the details provided. To assist you further, please provide the Bank Reference Number from your bank statement and a detailed description of your query for us to investigate.

Benevolent Benevolent
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Any update?
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Deal Cadet Deal Cadet
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Same happened with me...they are saying they can't trace the transaction

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