Faulty TV delivered by Thomson and no replacement by Flipkart

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Deal Subedar
somnjna

Hi Guys,

Recently, I ordered Thomson 43inch TV in Flipkart. Openbox delivery went well and the product got delivered on 28th June 24. When the installation person came after switching ON the TV he had identified the display issue like dots and patches. Now installation and demo was cancelled. As per policy brand will visit the site and arrange for replacement or refund. last 5 days I am trying phone call and emails but no response from Thomson brand.

When I call flipkart they keep telling brand will attend to the issue but till now not attended. What I can now. really tired in calling brand and flipkart support.

Top Comments
Deal Subedar Deal Subedar
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Just national consumer complaint will solve the problem. 

Deal Captain Deal Captain
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I had issue with Thomson. They mentioned HDR/Dolby Audio Video but it had none.

Played email - email with them for 3 weeks as they kept saying update will come to fix this. I never called them because no evidence in calling.

Then filed consumer forum complaint. Within 7 days, they took return.

Post Emperor Post Emperor
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Intimate thomson and Flipkart via email or the draft the letter or get it draft via advocate ...

Dispatch it with the speed post .... Wait for the  15 days to respond ...

Then lodge a case with the district consumer forum/court....via advocate...

You will get the 100% money back with the legal expenses with the compensation over the default in service....

Pay via advocate with the money... 

Only option you have...

Also you will get the your valuable time waste if doing calling calling email email to their customer care(s) both the Flipkart and company thomson...

You have the right to get the proper care and service... Either via brand or by Flipkart to arrange for you or connect you to the brand partners using Flipkart's platform to sell their faulty products....

33 Comments  |  
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Deal Lieutenant Deal Lieutenant
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My friend is struggling with same for Vu Cinema tv since past 2 months.

They are playing ping pong with him.

He is still hopeful for Resolution.


Benevolent Benevolent
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Your friend should turn them into punching bags by filing a complaint at https://consumerhelpline.g...n/ and start playing kickboxing.

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Deal Cadet Deal Cadet
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Yes, brand/seller will visit you to check if your claim is genuine or not.

Deal Subedar Deal Subedar
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Just national consumer complaint will solve the problem. 

Wingman Wingman
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If the product is ordered by credit card then raise chargeback as the product is defective

Benevolent Benevolent
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Off Topic :: When Chargeback Is In Favour Of Customer , Who Will Pay The Money To His Credit Card ?? Bank Or Flipkart

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Brand Enthusiast Brand Enthusiast
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Very sad to hear and scary sometimes. Do you have service center in your city? If so, visit and tell your sad story. They may sometime help with person or number. If not visit showroom that sells this tv request for contact.

Mostly these will work, if not as some dimers suggested,  gear shift and take legal route.

Deal Captain Deal Captain
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I had issue with Thomson. They mentioned HDR/Dolby Audio Video but it had none.

Played email - email with them for 3 weeks as they kept saying update will come to fix this. I never called them because no evidence in calling.

Then filed consumer forum complaint. Within 7 days, they took return.

Spearhead Spearhead
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Can you please share the process?

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Deal Subedar Deal Subedar
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thanks for suggestions. Please share the link to file a complaint

Deal Subedar Deal Subedar
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I registered a chargeback request in HSBC card portal. let us wait and see

Wingman Wingman
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Great. Chargeback is a slow process and may take 30 to 90 days to complete. As others suggested raise a complaint to National Consumer Portal and also followup with Thomson Customer care

Post Emperor Post Emperor
Link Copied

Intimate thomson and Flipkart via email or the draft the letter or get it draft via advocate ...

Dispatch it with the speed post .... Wait for the  15 days to respond ...

Then lodge a case with the district consumer forum/court....via advocate...

You will get the 100% money back with the legal expenses with the compensation over the default in service....

Pay via advocate with the money... 

Only option you have...

Also you will get the your valuable time waste if doing calling calling email email to their customer care(s) both the Flipkart and company thomson...

You have the right to get the proper care and service... Either via brand or by Flipkart to arrange for you or connect you to the brand partners using Flipkart's platform to sell their faulty products....

Wingman Wingman
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Tweet kar do..tag kar k....

Deal Subedar Deal Subedar
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finally after several followups, Brand side technician had visited and agreed to take back TV. Flipakart arranged a return pickup and initiated refund. I will never go with Thomson in future. I may try MI or other brand

Helpful Helpful
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43 inch u had bought for what price?

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