Flipkart Changed Return Policies

Does the service center mean ekart?

Gali dena allowed here? 😒

I've only bought phones and laptops from FK recently, so mostly high value items. Looks like they want to shut shop  

akkipatil wrote:

Gali dena allowed here? 😒

Yes but only in your mind.

Kochiro wrote:
Does the service center mean ekart?

no..i guess its mobile brand service center

mkm.shadow385 wrote:
no..i guess its mobile brand service center

So it's just like shop

Check this discussion thread

Flipkart replacement policy changed

 7 days service centre returns  means  service centre will give replacement ?

or repair

if online site is selling product they must take the responsibility 

fk sucks

What happens in the situation when we don't have a service centre nearby ?    Or someone is not free to visit service centre ?

Or someone might have ordered for an elderly family member living in a remote location who simply can't travel 6-7 hours just to get their faulty product repaired

Epsilon_delta wrote:

What happens in the situation when we don't have a service centre nearby ?    Or someone is not free to visit service centre ?

Or someone might have ordered for an elderly family member living in a remote location who simply can't travel 6-7 hours just to get their faulty product repaired

we should not order - simple

Amazon is best.... flipkart is worst....

caks2006407 wrote:
we should not order - simple

what about brands launching exclusive products on this website?

I don't think the consumer forum would be able to do anything in such cases as they are informing you before buying the products.

I think there should be a set rule that these companies must abide to, Flipkart randomly blocking accounts, not accepting cancellation request, etc appears that they no more care about costumers 

Service centers are a piece of shift, I buy a budget phone and use it for around a year.
Expecting that I don't have to visit the service center (The phone will work1 year mostly without any issue).

Most issues and returns are due to bad quality checks at the company end. (Screen pixel, tint, speaker, camera...).
For this also going to the service center is not acceptable.  
moreover, these budget brands have Sarvajanik service centers. (Multiple Brands [Third Party handlers]).

hackerboys wrote:

 7 days service centre returns  means  service centre will give replacement ?

or repair

if online site is selling product they must take the responsibility 

fk sucks

What is flipkart's responsibility if the manufacturing company made a crap product sent to you in a sealed box which won't even start? They are taking responsibility for any damage during delivery or missing/wrong item delivered.

Epsilon_delta wrote:

what about brands launching exclusive products on this website?

I don't think the consumer forum would be able to do anything in such cases as they are informing you before buying the products.

I think there should be a set rule that these companies must abide to, Flipkart randomly blocking accounts, not accepting cancellation request, etc appears that they no more care about costumers 

there should be...but I do not think it can happen anytime soon or ever
FK/Mobikwik...etc blocking erratically or OYO not allowing chk-in or airlines denying seat for confirmed ticket also all these are absurd but we have to live with them unfortunately as legal process is even more tedious and time consuming

guest_999 wrote:
What is flipkart's responsibility if the manufacturing company made a crap product sent to you in a sealed box which won't even start? They are taking responsibility for any damage during delivery or missing/wrong item delivered.

so if i dont have have infinix centre in my city that means i will need to travel to other city waste my time and give them for repair 


now what if they intentionally sell me a mobile with defect , so now i will need to visit service centre for that .. wow 

hackerboys wrote:
so if i dont have have infinix centre in my city that means i will need to travel to other city waste my time and give them for repair 


now what if they intentionally sell me a mobile with defect , so now i will need to visit service centre for that .. wow 

You simply need to stop buying from such defective products manufacturing company which can't even provide service centres in your city. Samsung(& maybe even redmi/realme) also make defective products which also cost more but in return they do have a much wider service network. Also flipkart is not going to "intentionally" sell you a defective mobile unless you think they break open seal of every phone shipped to them & after inspecting they pick from a list of users whom to send defective pieces & then re-attach the seal in exact same manner as the manufacturer.

guest_999 wrote:
You simply need to stop buying from such defective products manufacturing company which can't even provide service centres in your city. Samsung(& maybe even redmi/realme) also make defective products which also cost more but in return they do have a much wider service network. Also flipkart is not going to "intentionally" sell you a defective mobile unless you think they break open seal of every phone shipped to them & after inspecting they pick from a list of users whom to send defective pieces & then re-attach the seal in exact same manner as the manufacturer.

FK may not do it but manufacturer can ship low quality stuff which is ment for selling on FK.

In my experience my asus phone had a defective screen out of the box. FK replaced it after someone came to my place to confirm the defect and authorise the replacement. Amazon was doing it without any site visit (don't know how it is now). Without even this much support, why should one buy from FK? 

borgdrone wrote:

FK may not do it but manufacturer can ship low quality stuff which is ment for selling on FK.

In my experience my asus phone had a defective screen out of the box. FK replaced it after someone came to my place to confirm the defect and authorise the replacement. Amazon was doing it without any site visit (don't know how it is now). Without even this much support, why should one buy from FK? 

So ecomm site should take responsibility for manufacturer's poor quality control? Also they were taking this responsibility before but because of regular abuse of returns policy by many users they changed it.

guest_999 wrote:
So ecomm site should take responsibility for manufacturer's poor quality control? Also they were taking this responsibility before but because of regular abuse of returns policy by many users they changed it.

Be that as it may, it takes away incentive to buy from them. Might as well buy from shop... 

Now we can clearly say that in terms of mobile policy and mobile exchange , Amazon is simple and easy as of now. Flipkart first added 29₹ do called secured packaging fees Then again Flipkart cancellation fees. Also in the same Flipkart added COD order advance payment ( which is practically useless for genuine users) And what not they may add in coming days. Hope Amazon don't start copying the same.

Yup . This happens me in January.. bought realme buds.. and one bud was not working.. i did complaint on flipkart and they told me to go to service center.. since for realme they have brand service centre returns in case of defective item..
I was stocked to hear.. but i escalated it different way instead of saying defective i said is it damaged on delivery.. they took time but finally replaced..