Flipkart changing Seller name on invoice leading to no open box delivery

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Kochiro

So I bought Samsung Galaxy S21 FE from Flipkart and seller was TrueComRetail(still the same seller for discounted price). I remember seeing open box delivery option when I added the product in the cart but when the delivery guy arrived he said there is no open box delivery, I have to share code directly. Thankfully it wasn't a fraud and product was alright but seller name was changed to Sane Retails Private Limited. Is Flipkart doing this to not break government rule where gov told them they can't have their own seller for most products but they are letting us see Truecomretail on the website as its already trustful name for most of us.

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Deal Subedar Deal Subedar
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It’s the same seller, I’ve bought things from truecom many times and most of the times it’s sane

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What's with changing name then :/
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Benevolent Benevolent
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I got an iPhone 13 delivered few days ago. The seller on Flipkart was Truecom retail and on package it was Sane retail. Still the guy did an open box delivery as it was mentioned. Even when you check in app in the order section it will show the steps for open box delivery and in the third step, there will be OTP shown. Most probably the delivery guy fooled you here. Maybe he didn’t want to do it. And also you shouldn’t take delivery by directly giving OTP in open box delivery. If you give OTP it means you checked it properly then gave OTP. 

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He said it's not showing open box in his app
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Generous Generous
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It shows open box but if flipkart send shipment through third party like bluedart/shadowfox they deny open box and only verify with otp. If courier is ekart then no problem with open box

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It was delivered by Ekart
Deal Cadet Deal Cadet
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For Saving time delivery guy mislead for open delivery 😇

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He showed me his app, there was no open box delivery option

Deal Newbie Deal Newbie
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Me apple adapter purchase your but not work with Flipkart refund rejected 

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