Do you feel that off late Flipkart customer support has gone from bad to worse?
25 days left
Hot Deal

Flipkart Customer Care Problems

344°
Deal Lieutenant
rocker123

I purchased a washing machine from Flipkart during sale period.
The machine box was very old and mfg date was from Oct 2020. In addition, the built quality of the machine was really bad.

On the very same day, I raised a return request, but not flipkart is saying that item has been delivered successfully, we cannot help.

Tweeted them— only generic response received like— we are looking into the issue
Raised return request thrice— all 3 times seller cancelled the return request citing item has been delivered
Spoke with customer support team— They keep raising incidents which get auto closed citing item has been delivered

I understand that large appliance items cannot be returned but that does not mean you deliberately dump old stock to the customer and then do not provide any support.

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Deal Newbie Deal Newbie
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The poll
says “..has gone from bad to worse?..”

Question itself seems from 2015 or thereabouts.
They have been ‘worse’ for a while already.

Jiomart and Flipkart shunt the calls to the private phone numbers of the third party (Daksh IBM, Intelenet BPO) callcentre associates.
And if listening to weird caller tunes wasn’t enough pain, at times 😁family members of the alleged associates picked up calls 😆to inform that the person is bathing or in the toilet!

better to reach out to the L3 or L4 position agents.

Deal Newbie Deal Newbie
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infodoom wrote:
better to reach out to the L3 or L4 position agents.

[email protected], [email protected].

But even here, in peak season (and maybe even otherwise) freshers or barely 30-40 days old staff are tasked to pose as ‘escalations’.

So might have to (depending on the adaptability and vulnerability of the CSA) ask for the contact to be transferred to the team leader/ reporting manager.
(Yes, fresher or newbie escalation agents DO and can request their lead to call you back instead).

@rocker123 bhai, your case is ‘weak’ at best.
Thus, in-case escalations people call ( + 9180 or at times +9140 ) then try to be composed and calm,
in rather explaining product defects or performance issues.

You are not (the typical) high handed Delhi-ite, I know
but just in case, a heads-up.

Receiving an old product that ‘looks’ inferior… is not something THAT concrete.
If by chance the previous agents have not annotated it in such words,
then to the escalations’ team lead/newbie… you can directly change track
that there are strange vibrations and the PCB/ display gets shut down mid cycle.
(Something vague enough for which they cannot ask for pictures).

Analyst Analyst
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The customer care is shit from quite some time (atleast an year or two). I choose flipkart if there are no other options. I prefer amazon even if the price is higher by 3-400, I feel it is worth than pressurizing myself.

I’m not sure if pgportal can help with this kind of issues, but give it a try to see if there is any related topic where you can raise a complaint.

I’m curious on which product it is, can you please share link here.

Deal Cadet Deal Cadet
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I don’t think large appliances come under return policy, you can ask for a replacement unit though

Deal Lieutenant Deal Lieutenant
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Is it from flipkart assured seller? Ideally return system is automatic

Deal Lieutenant Deal Lieutenant
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adnan_d92 wrote:

Is it from flipkart assured seller? Ideally return system is automatic

Seller is OmniTechRetail (FK assured)

Deal Lieutenant Deal Lieutenant
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andromeda wrote:

The customer care is shit from quite some time (atleast an year or two). I choose flipkart if there are no other options. I prefer amazon even if the price is higher by 3-400, I feel it is worth than pressurizing myself.

I’m not sure if pgportal can help with this kind of issues, but give it a try to see if there is any related topic where you can raise a complaint.

I’m curious on which product it is, can you please share link here.

Link to the product- https://www.flipkart.com/motorola-6-kg-5-star-f...

Mobile Guru Mobile Guru
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The situation has been the same for a while.
No return/replacement for large appliances unless there’s physical damage due to transportation
& Now that they’ve covered transit damages via open box delivery, they started rejecting the return/replacement requests ( Previously they used to delay it )

Deal Newbie Deal Newbie
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chipi wrote:

I don’t think large appliances come under return policy, you can ask for a replacement unit though

They do.
But everything is subjective.
And for a promoter driven/ lalaji type poop business like theirs
since there are no systems whatsoever… everythingnus fluid.

They have even picked up innerwear.
And L3 agents (escalations) often point blank throw the primary champs under the bus.
By blaming the frobtline agents for not creating xyz return or such.

Agents can and do even cancel previous replacement requests
and once such replacement ID is closed/ recalled
Agents do create the pure return “case ID”.

Not personally done for washing machines,
but happened for just high priced home theatre/ sound system.

Deal Lieutenant Deal Lieutenant
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getready wrote:

The situation has been the same for a while.
No return/replacement for large appliances unless there’s physical damage due to transportation
& Now that they’ve covered transit damages via open box delivery, they started rejecting the return/replacement requests ( Previously they used to delay it )

Does that mean i will have to live with this product ?
Any alternatives to come out of this situation bro

Deal Lieutenant Deal Lieutenant
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rocker123 wrote:

Does that mean i will have to live with this product ?
Any alternatives to come out of this situation bro

If paid via credit card then raise charge back

Deal Subedar Deal Subedar
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No it has been worse from day 1. It is amazon that has gone in same drain as flipkart. Joining hands bhai bhai.

Deal Subedar Deal Subedar
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Installation done by Flipkart ?
If not try to return with a valid reason like parts of the product is damaged but make sure that during installation engineer will check details

Deal Lieutenant Deal Lieutenant
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Smiling wrote:

Installation done by Flipkart ?
If not try to return with a valid reason like parts of the product is damaged but make sure that during installation engineer will check details

No installation done

Deal Cadet Deal Cadet
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this where an acquaintance with delivery guys proves useful bcoz they can report a product as damaged at the time of open box delivery and customer can get replacement easily.

but this trick can be done without much hassle in tier-2 tier-3 towns bcoz delivery guys personally know most of the regular online shoppers.

but in city area this can be difficult.

Deal Captain Deal Captain
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infodoom wrote:

The poll
says “..has gone from bad to worse?..”

Question itself seems from 2015 or thereabouts.
They have been ‘worse’ for a while already.

Jiomart and Flipkart shunt the calls to the private phone numbers of the third party (Daksh IBM, Intelenet BPO) callcentre associates.
And if listening to weird caller tunes wasn’t enough pain, at times 😁family members of the alleged associates picked up calls 😆to inform that the person is bathing or in the toilet!

better to reach out to the L3 or L4 position agents.

flushed Daksh IBM closed many years back they used to handle eBay process

Intellinet is also not there now

Deal Cadet Deal Cadet
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rocker123 wrote:

Link to the product- https://www.flipkart.com/motorola-6-kg-5-star-f...

this model is not even listed on motorola’s own website, u should have done some research before buying bro.. and yes u got old mfg dated model bcoz how many people buy motorola washing machine?? last years stock is still not sold out why wud they manufacture new models for a flipkart exclusive washing machine?

Deal Newbie Deal Newbie
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rocker123 wrote:

Does that mean i will have to live with this product ?
Any alternatives to come out of this situation bro

https://www.desidime.com/discussions/flipkart-c...
If my previous comments are made live without censoring and if you do oot for trying your luck with the escalations

would you instead be okay if they “settle” the case by greasing your palms (token Gift Card) of 1000-1500₹?

Deal Lieutenant Deal Lieutenant
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I think we should complain in twitter
Share each others tweet here and everyone who faced problem should retweet or comment.
More tweet= quick solutions

Mobile Guru Mobile Guru
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rocker123 wrote:

Does that mean i will have to live with this product ?
Any alternatives to come out of this situation bro

Can’t think of any alternative :/
If the product is defective, something can be done but that’s not the case here

Also, avoid these fake brands as much as possible. Motorola TVs, Washing machines are not from Motorola/lenovo but some other local manufacturer/assembler ( Brand Licensing )

Deal Subedar Deal Subedar
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infodoom wrote:

They do.
But everything is subjective.
And for a promoter driven/ lalaji type poop business like theirs
since there are no systems whatsoever… everythingnus fluid.

They have even picked up innerwear.
And L3 agents (escalations) often point blank throw the primary champs under the bus.
By blaming the frobtline agents for not creating xyz return or such.

Agents can and do even cancel previous replacement requests
and once such replacement ID is closed/ recalled
Agents do create the pure return “case ID”.

Not personally done for washing machines,
but happened for just high priced home theatre/ sound system.

yaar tujhe ban kyu karte ha baar baar?

Deal Subedar Deal Subedar
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I bought realme active 2 buds from flipkart and got defective one.. since one ear bud was not working.. complaint kust after receiving.. they told i need to visit service center to replace as they don’t provide replacement on defective items for few companies..
Got highly disappointed to hear this.. as hav to go service center within 2-3 days(since they told to visit in 7 days of invoice)…
This incident made me bit cautious while doing online shopping.. since they are changing policies a lot

Deal Captain Deal Captain
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Ordered 2 LEDs , both are dented from 1 same side , did not opted for replacement or refund fearing account suspension (as per dimers experience) 😹

Deal Subedar Deal Subedar
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Flipkart should overhaul its management ( which they should have done at the time of takeover by Walmart ) to match the customer care standards of amazon.

Accounts getting suspended without seeking explanation, Product return requests getting denied, Exchange offers getting withdrawn at the time of delivery, and all the other unpleasant experiences that gets shared on this forum shows that the current management has no integrity or character.

The company has been bought over by Walmart, but their Customer care approach still continues to be the same pre-acquisition myopic attitude of treating every Indian customer as possible thieves and frauds.

We need businesses that knows how to treat their customers with dignity and appreciate their purchases.

Deal Lieutenant Deal Lieutenant
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cancob wrote:

Ordered 2 LEDs , both are dented from 1 same side , did not opted for replacement or refund fearing account suspension (as per dimers experience) 😹

Are you serious, if the product is damaged, why would you worry about account suspension, my hard earned money is more important than a stupid flipkart account

Cool Cool
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My realme 8i has reached destination since 5th oct. but still not delivered, Raised complaint on Twitter, they asked to wait for 48 hours!

Deal Lieutenant Deal Lieutenant
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NIPUN8 wrote:

My realme 8i has reached destination since 5th oct. but still not delivered, Raised complaint on Twitter, they asked to wait for 48 hours!

You will only get chatbot based response
Here is an example:
We hear you. Be assured, we’re working on it and one of our specialists will get back to you with an update at the earliest possible time. Appreciate your patience. ^ES

Cool Cool
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rocker123 wrote:

You will only get chatbot based response
Here is an example:
We hear you. Be assured, we’re working on it and one of our specialists will get back to you with an update at the earliest possible time. Appreciate your patience. ^ES

I have received a call also from social media team.

Deal Lieutenant Deal Lieutenant
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NIPUN8 wrote:

I have received a call also from social media team.

But they didn’t solve your problem isn’t it??
Refund issue from fk now they are spamming daily 4_5 calls from fk twitter team and chat bot reply in dm as mentioned by @rocker123

Missing