Flipkart delivered wrong products and not giving replacment refund

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Hi dimers, i had ordered realmi classic watch from flipkart where flipkart delivered realmi fasion watch ( which has different strap).
I had raised 2 replacement request which were cancelled stating no id proof submitted ( i have proof for id submission). The refund request is also pending from last 3 days there is no resolution.
Dimers please suggest what can be done in this scenario.

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What do mean by submitting an ID proof????

Did they ask u for submitting your ID?

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Yes they said for return or replacement we need to submit id proof like pan card or aadhar card as per their policy

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m0n3y5av0r wrote:

What do mean by submitting an ID proof????

Did they ask u for submitting your ID?

Yes they said for return or replacement we need to submit id proof like pan card or aadhar card as per their policy

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007sanket875 wrote:

Yes they said for return or replacement we need to submit id proof like pan card or aadhar card as per their policy

This is new, I heard today.

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m0n3y5av0r wrote:

What do mean by submitting an ID proof????

Did they ask u for submitting your ID?

Yes they asked me on call too , I said to that guy that I am recording call and will viral the call unless he gives me a proper reason to submit the ID proof and he wasn’t able to. Next day I received a call and was given replacement.
Try twitter @007sanket875

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