https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265019
Yea hum dimers sun sun key thak Gaye hey.
Flipkart Fridge Exchange Issue- Loss of 5k
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I ordered Haier fridge yesterday with exchange offer of 5k for the old fridge. Today, the delivery executive came for delivery and when I informed him about exchange, he was really surprised, like he was not aware of it. Still, he checked the old fridge and didn't find any issues as we had specifically not emptied fridge to show it was in working condition but that executive's attitude was indifferent and I knew he would create issues.
He called up his senior who immediately asked him to reject the exchange and to take extra 5k (Exchange Bonus). I spoke to that senior as well as the delivery agent but they were not willing to budge. In fact, that senior idiot (dont know whether he was dumb or trying to fool me) told me over phone that I have to pay 5k cash to them irrespective of exchange- he wanted old fridge as well as 5k. I was really pissed and shouted at him but no go.
Called up FK customer care who told me to not give a penny to them but the delivery agents were adamant for money and they were willing to take back the fridge but it was urgently needed and also had got it at good offer, so I paid 5k and cancelled exchange. I complained to FK to take action against this delivery agency but still am so so angry!
/Just want to vent my anger here/
Anything we can do, to teach these idiots a lesson?
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https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265024
Simbha3 wrote:Toh, something should be done right?Yea hum dimers sun sun key thak Gaye hey.
Planning to exchange phone and worried about them rejecting it as apparently they rejected phone of my relative for not having new charger!
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265027
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265033
If you don't give 500-1500 to guy they will anyway reject it.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265039
Rejection of exchange items is a big issue on Flipkart. I don't think we can do anything about it.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265176
So u paid extra 5k for what?
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265180
Raise the issue everywhere you can, so that something better will happen in future.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265191
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265209
Flipkart exchange is a scam , ignore it ... avoid it .
Amazon exchange is also getting buggy .
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265216
sell on olx or FB
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265246
I would rather burn my stuff to ashes than give it up for exchange as the exchange value will never be worth the trouble, be it Amazon or Flipkart.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265297
Amazon is better in this department
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265320
Can say, another bad day for you and a definite setback too for exchanging stuff online. The whole thing is limited to local delivery agents who have got no idea on their part of business and just play as per their setbacks. Looks like he must have been pissed badly from wrong exchanges recently (wrong, as per the calculations and findings the dumb FB application makes) and he vented that out on yourself, otherwise no point rejecting the item upfront. The same happens with AC, phone or any other items on case to case basis.. agent to agent basis. You can not always be sure about it fully. It's mere luck again!
Now, coming to what you can do now.. yes, make the complaining super hard from cc to Twitter to consumer court to make them pay for their lapses and such a horrible experience. In an ideal condition, one would choose to cancel the delivery and live with peace.. but I can see the urgency and offer that could made you change the mind.
Now the only option left is to chase for the compensation/ refund for the hassle you've gone through and let be settled with what they offer upfront, and I know they will at one point.
Pls pls pls try to refrain from bribing the delivery guy by all means in such cases for the immediate relief for saving some bucks that may bring catastrophic results for other genuine cases as well. A sincere request to all!
Now, coming to what you can do now.. yes, make the complaining super hard from cc to Twitter to consumer court to make them pay for their lapses and such a horrible experience. In an ideal condition, one would choose to cancel the delivery and live with peace.. but I can see the urgency and offer that could made you change the mind.
Now the only option left is to chase for the compensation/ refund for the hassle you've gone through and let be settled with what they offer upfront, and I know they will at one point.
Pls pls pls try to refrain from bribing the delivery guy by all means in such cases for the immediate relief for saving some bucks that may bring catastrophic results for other genuine cases as well. A sincere request to all!
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265341
2021 : i got 8500 for old fridge with rust and other issues(bump up offer 5-6k extra)
Delivery guy was not ready for pickup but finally agreed with 500 bribe 😅
i can feel you Bhai but tier 2-3 towns mein bribe se ho jata hai 😐
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265357
Original wrote:Generally i've 'chalta hai' attitude but I fought just coz of that bumped up discount. Old fridge is not worth 1k as compressor is gone but does work for few hours.2021 : i got 8500 for old fridge with rust and other issues(bump up offer 5-6k extra)
Delivery guy was not ready for pickup but finally agreed with 500 bribe 😅
i can feel you Bhai but tier 2-3 towns mein bribe se ho jata hai 😐
Mine is also Tier 2 town and he had come from neighboring town. I offered him 2k but they were very adamant. In fact, they did not even bring the new fridge inside and were waiting at gate for nearly an hour till we paid.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265365
You should have rejected delivery straight away. The pain of taking back product to their warehouse would have made great lesson for them. Giving 5k extra cash was mistake.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265382
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265390
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cashif wrote:
Generally i've 'chalta hai' attitude but I fought just coz of that bumped up discount. Old fridge is not worth 1k as compressor is gone but does work for few hours.
Mine is also Tier 2 town and he had come from neighboring town. I offered him 2k but they were very adamant. In fact, they did not even bring the new fridge inside and were waiting at gate for nearly an hour till we paid.
Seems things are way different in small places. The business logistics varies so drastically if something goes out of hand, they will end up paying from their pockets. Hence so much hesitation. Still.. bribing won't help them in any case but only make it hard for their business to strive. What to say!
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265392
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I got it for around 51.5k but had to pay back 5k.
urmila.contact wrote:https://www.flipkart.com/haier-630-l-frost-free...Share link of product and price that you paid
Let's see today's price difference
I got it for around 51.5k but had to pay back 5k.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265393
vk6 wrote:As I mentioned, needed fridge urgently as going out tmrw plus its very difficult to convince Ladies in the house 😉You should have rejected delivery straight away. The pain of taking back product to their warehouse would have made great lesson for them. Giving 5k extra cash was mistake.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265398
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deb4O5 wrote:I actually didnt think of it as bribe, realized it as such, only after this thread. , I did not ask him to take money personally. I offered him the old fridge plus 2k cash just to dispose off the fridge.Seems things are way different in small places. The business logistics varies so drastically if something goes out of hand, they will end up paying from their pockets. Hence so much hesitation. Still.. bribing won't help them in any case but only make it hard for their business to strive. What to say!
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265407
My experience with Croma was superb. They came and delivered the fridge and said we know it takes time to install and start cooling so by default exchange pickup was arranged for next day.
It is not a matter of 2k or 5k but customer experience matters sometimes.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265469
Similar thing happened with me while exchanging my washing machine.
I just made sure they carried the new washing machine on second floor then rejected to take the delivery. The least inconvenience I could can cause them that day.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265492
I have the same experience with Samsung washing machine they really fucked my mind , then after that I don't rely on exchange offer as it could again give some alternative rejection reason so I simply take credit card offer and sell such thing to local people or shop with 1k-2k difference and in some case I got more than the exchange value provided by the website
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265503
I Also Got Same Experience... But We Are Not In Hurry So I Simply Rejected Them And Asked To Cancel Delivery... After Few Min They Silently Exchanged And Put New Fridge In Home With Out Seeing Our Faces...
Exchanged Value Discount :: 5600/- They Took Photos And In Their App Noted Fully Working conditions With Out Scratches... In Return He Told There Is Compressor problem And Asked 4000Rs In Money so I Rejected.
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265558
Buddy there are countless horror stories that one must never buy expensive items from Flipkart, still people keep on buying. Please avoid Flipkart
https://www.desidime.com/discussions/flipkart-fridge-exchange-issue-loss-of-5k?page=1#post_9265603
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Should have paid him online
Now try to recover 2500/- from FK
& 2500 from Scrap
cashif wrote:That was worth giving him 5k
https://www.flipkart.com/haier-630-l-frost-free...
I got it for around 51.5k but had to pay back 5k.
Should have paid him online
Now try to recover 2500/- from FK
& 2500 from Scrap
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My experience with Croma was superb. They came and delivered the fridge and said we know it takes time to install and start cooling so by default exchange pickup was arranged for next day.
It is not a matter of 2k or 5k but customer experience matters sometimes.
You should have rejected delivery straight away. The pain of taking back product to their warehouse would have made great lesson for them. Giving 5k extra cash was mistake.
Now, coming to what you can do now.. yes, make the complaining super hard from cc to Twitter to consumer court to make them pay for their lapses and such a horrible experience. In an ideal condition, one would choose to cancel the delivery and live with peace.. but I can see the urgency and offer that could made you change the mind.
Now the only option left is to chase for the compensation/ refund for the hassle you've gone through and let be settled with what they offer upfront, and I know they will at one point.
Pls pls pls try to refrain from bribing the delivery guy by all means in such cases for the immediate relief for saving some bucks that may bring catastrophic results for other genuine cases as well. A sincere request to all!