Flipkart Grocery Missing Item (2nd Time)

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rahul2004

I normally order from Bigbasket, Blinkit, Instamart and Amazon Fresh. But due to lower prices on Flipkart Grocery, I decided to buy this time from them. 1st time a mustard oil 1ltr bottle was missing. Had to complain to Flipkart Customer Support 3 times and finally they refunded as gift balance after 4 days. This happened 3 months ago. 

Last week I thought of ordering from Flipkart Grocery again as I thought the service may have improved. Again, same thing happened. One Good Day biscuit packet is missing. Called the delivery agent, and he says he does not have the item Good Day biscuit on his list so he didnt delivered and asked me to file a complaint at their customer support.

The Flipkart support has become a hassle in the last couple of years. Its difficult to navigate when u have a automated bot trying to resolve the problem without doing anything. I guess I will let go this 100 INR this time and vow never to purchase from Flipkart Grocery again.

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Flipkart is knows as FakeKart for a reason. Yes, it has become a hassle since last few years. Their policy is one of the worst - amongst all online stores. Hence, I have stopped buying anything, specially electronics and such from there.

Deal Lieutenant Deal Lieutenant
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I only placed the 2nd order bcoz I had 150 INR as gift balance from the previous missing order. Lol. I have learned my lesson. From now on I will pay a bit extra at other grocery stores and have a peace of mind rather than calling flipkart customer care all day long.
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Deal Lieutenant Deal Lieutenant
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@rahul2004
Simple Rule: Check at the time of Delivery in front of delivery agent & if anything missing, tell him the missing item & he can instantly mark it as Missing/Returned in his app with automatic refund. 
No use of calling delivery agent post order is delivered by him.
Now-a-days Flipkart even calls/email before grocery delivery informing customer to check items at time of delivery of grocery order.

Deal Lieutenant Deal Lieutenant
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During first order I was at home. So I received the order. Checked the items in front of the delivery person. Told him about the missing item but he said in his list the missing item is not there. So asked to contact the cc. I had no idea that they can themselves mark the missing item.

Second time I was not at home. The person delivered and while checking the items he left. Again when I called him he said in his list the missing item is not there. 

So I am guessing the delivery guys are lying and taking the missing items for themselves. 
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Community Angel Community Angel
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flipkart grocery should be renamed as MissedKart they are doing this missing delivery everyday i dont understand the reason behind this negligence

Deal Newbie Deal Newbie
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Missing 2 laughing cow cheese items in flipkart grocery.wen told to flipkart they said they wil refund the amount but didn't refunded instead they blocked my flipkart account..... cheating business started by flipkart.

Deal Newbie Deal Newbie
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missing grocery amul butter

Deal Captain Deal Captain
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2 items was missing in my grocery and delivery guy told me he has marked as missing 

What further update about the missing thing will be available in where?

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