Flipkart is a big fraud company

I ordered Realme XT (6GB RAM, Pearl white) on 1st October during big billion day by exchanging my old lenovo K3 note and I received the product on 4th October. But they sent me Realme XT (4GB RAM, Pearl blue). I repeatedly made request by calling the customer support and through emails to either replace or refund the product but your representative didn’t take the matter seriously. They keep on increasing the timeline upto 1 month and after that, they confidently said that the product can’t be replaced or refund. Because of the ignorance of the seller, even after the availability of the product in the store the replacement is rejected. During this whole month, I feel that Flipkart intentionally support the seller instead of taking any legal action.to hide their fault, the seller intentionally kept the request on hold so that the customer could not get the replacement or refund. The customer support even processed the wrong reason due to which the request got cancelled and I had to suffer by losing my money. Now they refuse to take any request to resolve the issue. In reality, there is no return option in Flipkart it’s just a trap to loot the customers. They will trap you in the cycle of replacement or refund and harass until you gave up. In this way they make money. Amazon is far more better than Flipkart. If you want harassment then go for Flipkart and if you want peace choose other.