flipkart no option to return phone for replacemnt

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Last Comment 2023-05-21

2023-05-13

I ordered realme c30 phone & It was open box delivery

Upon receiving the phone courier boy was in hurry so he did not opened the box and i also did not wanted to waste his time , give him otp and took the phone

when i opened the box i saw there was no plastic film on the phone and there was minor scratch at charging jack which means may be someone returned it . and they re-packed it . Also as there was no plastic film so i could see light fingers marks on screen

I see 7 days replacmnt warranty but when i click on return option it says only service center repl warranty .

I called cust care and they also say you need to visit service centre .

Iam sure service centre will not do repl and if they do they will create job sheet and it may take few days

Kindly help guys why cant we replace the phone if i purchased from flipkart then flipkart should replace it . this is unfair 😌

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https://www.desidime.com/discussions/flipkart-no-option-to-return-phone-for-replacemnt?page=1#post_9271306

arundass007378

2023-05-14

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these days mobiles are under "Open Box" delivery and if you have shared the OTP then end of the story as after that any hardware/software issues are to be checked at service center only and issues that you have pointed out will not be addressed by service center..moral of the story is we need to spend atleast 10-15mins and check the device (guess these days mobiles are to be left with min 50% charge for these checks but no clue what if the charging tech or charger is not working later - which i guess should be addressed by service center only) and its accessories and if the courier person says hurry or rushes us then its our right to deny the OTP until checks are done..(this will impact their deliveries but atleast let them complain to FK about this stupid process) for big appliances like ACs/TVs etc I have lost hope in Amazon/FK as best is to get them offline during festival time to avail some discounts or offers as for the 1-2k extra savings via online these guys (Amazon/FK) have complicated the whole process and our lives get screwed if we end up with a defective product in the first place 😌

https://www.desidime.com/discussions/flipkart-no-option-to-return-phone-for-replacemnt?page=1#post_9273889

Faug

2023-05-15

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Top comment.

I've ordered multiple phs for family in last 1-3 months, every time the delivery agent asked me to give otp and check the ph later, I told him to take the phone back.👆🏼

Delivery agents are riding us as noobs, let them stay for even 15 mins at your place if you want to check everything on your phone. once OTP provided you've to deal with worst customer service or they will tell you to visit OEM.

I've rejected 3 orders based on this same style of delivery, sir we're in hurry, check box and give us OTP, I told these delivery guys "bhai leja ph wapisi, dobara mardua main order" and that smart guy had to stay with me till I'm satisfied or with attitude, marked as nobody was available or delivered address is incorrect. Bunch of fools.

For OP: good luck, ordering ph online and getting bad stuff is like PIA to deal in 2023. If I were you, I would charge back Flipkart if paid via Credit card.

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https://www.desidime.com/discussions/flipkart-no-option-to-return-phone-for-replacemnt?page=1#post_9271326

DealMan999

2023-05-14

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Have you seen how flipkart wishmaster checks your phone during the exchange process? Same thing we have to do during open box delivery

https://www.desidime.com/discussions/flipkart-no-option-to-return-phone-for-replacemnt?page=1#post_9271986

arundass007378

2023-05-14

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exactly 😀😃 had the worst experience in 2021 as for a sec i wasn't sure if the guy is from Flipkart or from FBI/CIA, luckily at Amazon there were no questions asked and the person didn't even check the mobile as he was happy that it was switching ON but not sure how is the exchange process now at Amazon..

https://www.desidime.com/discussions/flipkart-no-option-to-return-phone-for-replacemnt?page=1#post_9271328

vk6

2023-05-14

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Mobile return/replacement policy changed many years ago, hence there is open box delivery. You didn't wanted to waste delivery boy's time but ended up wasting yours own joy .

https://www.desidime.com/discussions/flipkart-no-option-to-return-phone-for-replacemnt?page=1#post_9271454

Rajkotian

2023-05-14

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Complaint them that Delivery Boy denied the Open Box Delivery and you accepted the phone with OTP. They are supposed to capture the picture of the product and upload it on the Flipkart Delivery App. If you didn't took the open box delivery, they will be having no proof for the same.

It's your fault here, so be prepared for the mental harrasment by the 0 IQ CC executives.