https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284602
Cancel the order and got your money back
Flipkart poor customer experience. How to get refund?
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I ordered for grocery on May 1st and the order remains in pending status, but money was deducted
There is no refund yet and no one is responding. I have escalated the issue and still no response. How to deal with this?
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https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284629
marumuganainar wrote:Cancel the order and got your money back
Unable to cancel the order!!! I can only see pending status.
I paid using gift card 1250 and 88 credit card. I think there is some bug and those at customer guys always saying wait 48 hours etc etc. Absolutely clueless. One guy said please contact your bank. I said I paid using gift card and he was saying then sir, please contact IDFC bank 🥲🥲
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284631
marumuganainar wrote:what about compensation ?Cancel the order and got your money back
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284647
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Don't try to cancel the order in app and it's not working properly
Check it and reply
neo13 wrote:Try in Flipkart website desktopUnable to cancel the order!!! I can only see pending status.
I paid using gift card 1250 and 88 credit card. I think there is some bug and those at customer guys always saying wait 48 hours etc etc. Absolutely clueless. One guy said please contact your bank. I said I paid using gift card and he was saying then sir, please contact IDFC bank 🥲🥲
Don't try to cancel the order in app and it's not working properly
Check it and reply
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284661
Just Raise a query on Twitter and they will cancel the order, and issue refund. Also try to convince them to provide compensation for mental disturbance and amount stuck issue. They can Solve all these things, normal customer care are just for namesake. @saymyname78 @neo13
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284808
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marumuganainar wrote:
Try in Flipkart website desktop
Don't try to cancel the order in app and it's not working properly
Check it and reply
No, it just says payment not confirmed from the bank. Unable to cancel on Desktop too.
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284832
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neo13 wrote:Unable to cancel the order!!! I can only see pending status.
I paid using gift card 1250 and 88 credit card. I think there is some bug and those at customer guys always saying wait 48 hours etc etc. Absolutely clueless. One guy said please contact your bank. I said I paid using gift card and he was saying then sir, please contact IDFC bank 🥲🥲
Lodge consumer complaint on nch
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284842
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saymyname78 wrote:
what about compensation ?
Don't expect from company like flipkart.
If you get refund earlier then it's your luck.
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284883
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284905
Faced a similar issue. Payment was stuck for 3 months .
Took refund by escalating to senior. Finally after I lost my cool I started screaming at the senior and he instantly gave me a gift card for the amount+ a small compansation too.
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9284951
Strange! For me they used to call on their own everyday after 7 days and used to ask me whether I want a refund or wait a little longer for the order. And suddenly they cancelled the order and refund the amount after some 15 days. 😳
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9285023
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marumuganainar wrote:
Dispute transaction on bank
I paid through Gift Card!!!! And customer care guy said exactly this. Imagine my situation. And when I said about gift card thing - he asked me to contact IDFC bank 🤐
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9285026
aniket.s.gupta wrote:Faced a similar issue. Payment was stuck for 3 months .
Took refund by escalating to senior. Finally after I lost my cool I started screaming at the senior and he instantly gave me a gift card for the amount+ a small compansation too.
How to escalate to this senior? I mailed to grievance Flipkart and still no one is contacting. Even on Twitter no one cares to respond.
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9285044
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neo13 wrote:How to escalate to this senior? I mailed to grievance Flipkart and still no one is contacting. Even on Twitter no one cares to respond.
Call them and be adamant that u want to talk to a senior right now.
Even though I don't like it but be disrespectful and they will transfer to a senior or a senior will call you back.
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9285297
aniket.s.gupta wrote:Faced a similar issue. Payment was stuck for 3 months .
Took refund by escalating to senior. Finally after I lost my cool I started screaming at the senior and he instantly gave me a gift card for the amount+ a small compansation too.
How much compensation 
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9285310
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Shubham021 wrote:How much compensation
Order Amount was 404.
Got 96rs as compensation so they gave me 500 gift card.
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9285489
Order is in fc stuck stage
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9285601
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aniket.s.gupta wrote:GreatOrder Amount was 404.
Got 96rs as compensation so they gave me 500 gift card.
https://www.desidime.com/discussions/flipkart-poor-customer-experience-how-to-get-refund?page=1#post_9287532
If you want to talk with senior just say I want to escalate this call to seniors desk they will deescalate twice(call centre procedure) and after that they will escalate to senior desk
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