Flipkart replacement policy changed

was it done after 48 hrs ??can u confirm it ...

xedo123 wrote:

was it done after 48 hrs ??can u confirm it ...

Dead on arrival, why would someone wait for 48 hrs. It was instantly raised to the support and they suggested whatever I said above. He’s at Motorola service centre right now I believe for replacement. 

Faug wrote:

Dead on arrival, why would someone wait for 48 hrs. It was instantly raised to the support and they suggested whatever I said above. He’s at Motorola service centre right now I believe for replacement. 

Already mentioned in the past Amazon & Flipkart are miss using there powers as there is no competition from any Indian they are making there own rules and regulation 

Unless people file consumer court case even for small problems they will not change just like people do in US and other countries

With respect to this, do u think any retailer would replace a dead phone? Every retailer would do the same thing. Why blame Flipkart and Amazon? Be fair.

Venom14 wrote:

Already mentioned in the past Amazon & Flipkart are miss using there powers as there is no competition from any Indian they are making there own rules and regulation 

Unless people file consumer court case even for small problems they will not change just like people do in US and other countries

With respect to this, do u think any retailer would replace a dead phone? Every retailer would do the same thing. Why blame Flipkart and Amazon? Be fair.

Apple always had this policy (No return/replacement from Amazon/Flipkart end) and this is bound to happen with other brands too (Especially the ones with decent offline presence via service centers). 

getready wrote:

Apple always had this policy (No return/replacement from Amazon/Flipkart end) and this is bound to happen with other brands too (Especially the ones with decent offline presence via service centers). 

kukdookoo wrote:
But people replaced apple phones when wrong color was received. Members posted here only.

getready wrote:
Yes, those come under "Wrong deliveries" and any E-comm partner is bound to replace them (/ issue refund)

But in the case of dead units (/ some technical defects), FK/Amazon won't be sending their inhouse agents to verify the issue. We got to visit the service center and replace the faulty units ourselves

getready wrote:

Apple always had this policy (No return/replacement from Amazon/Flipkart end) and this is bound to happen with other brands too (Especially the ones with decent offline presence via service centers). 

Apple doesn’t care for this as they are the best in terms of customer service even though it’s handled by ResQ third party now.  You visit with DOA and they either issue certification if you want to get it replaced by Fk or Amazon ( which is no use with new policy).

Else, the Apple care ask you to wait 2-3 days. They’ll send the unit to Bangalore and you’ll get new iPhone/iPad. I’ve experience it myself. (Not even refurbished) as brand new packaging and warranty starts from same day. 

With brands like Poco, Mi, Motorola etc we all know how good is the customer service. So this shouldn’t have happened at first place. The customer service doesn’t even know they can issue DOA certificate. It’s really upsetting policy for all of us. 

getready wrote:

Apple always had this policy (No return/replacement from Amazon/Flipkart end) and this is bound to happen with other brands too (Especially the ones with decent offline presence via service centers). 

Also, Apple ‘always’ is wrong. It all started with iPhone x or iPhone 11 or may be misused the replacement by customers. 

I replaced my iPhone 5 and 6s+ online though e-commerce sites and that time they simply replace without even contacting customer care. Click return/replace and you’re good to go. 

Faug wrote:

Also, Apple ‘always’ is wrong. It all started with iPhone x or iPhone 11 or may be misused the replacement by customers. 

I replaced my iPhone 5 and 6s+ online though e-commerce sites and that time they simply replace without even contacting customer care. Click return/replace and you’re good to go. 

getready wrote:
Personally i had to go through the same for my very first mobile purchase (Lenovo Z2 Plus) on Snapdeal (2016/2017) but back then the SD offered a new replacement themselves and now the brand SCs are handling it + No experience with RealMe but Mi/Poco (via TVS, Radiant), OnePlus (via B2X) got a very good customer support 

That being said, Is this an upsetting policy? 
Of course, yes for genuine customers.

Even I faced the same with eBay for iPad 2 10 years ago in 2011-2012. I got DOA unit and eBay asked me to visit the service center for replacement. Apple was handled by b2x that time and they replace it after 5-6 days. I remember I had to travel 30kms in Delhi/Ncr during that time as Apple had only couple of service centres. These are one of the rare moments imo  

Enough b2x complaints is the reason I believe Apple moved to ResQ ateast in Delhi/NCR. No idea one plus is handled by B2x now, have 9rt and touchwood no issues so far.  

Mi/Poco cc is very bad now, they dont honour warrant for even a single scratch on mobile when when it’s dead. YouTube is filled with such videos. 

Only genuine customers suffer cause of people who misuse the policies. 🤦‍♂️

rajeshca57875 wrote:

With respect to this, do u think any retailer would replace a dead phone? Every retailer would do the same thing. Why blame Flipkart and Amazon? Be fair.

Few years back i brought micromax dual sim for my dad

Everything was working but  memory card not working 

The shopkeeper replace the phone under DOA policy

Similar incident happened with my friend also but he have to wait 1 week because same model was not available with shopkeeper

I am not recommending anyone to buy offline but when comes to DOA it is responsibility of person / shop / website they do your replacement

Tanmayyy wrote:
So does service centre replace the phone under warranty?

Replacement only if they cannot fix the phone (Apart from Apple, Sony used to do it before it vanished from Indian market). They might offer a replacement (New/Refurbished) if the phone arrives dead (Say 10-15 days from product delivery) but in any other case.. they just fix them

Venom14 wrote:

Few years back i brought micromax dual sim for my dad

Everything was working but  memory card not working 

The shopkeeper replace the phone under DOA policy

Similar incident happened with my friend also but he have to wait 1 week because same model was not available with shopkeeper

I am not recommending anyone to buy offline but when comes to DOA it is responsibility of person / shop / website they do your replacement

Venom14 wrote:

Few years back i brought micromax dual sim for my dad

Everything was working but  memory card not working 

The shopkeeper replace the phone under DOA policy

Similar incident happened with my friend also but he have to wait 1 week because same model was not available with shopkeeper

I am not recommending anyone to buy offline but when comes to DOA it is responsibility of person / shop / website they do your replacement

Venom14 wrote:

Already mentioned in the past Amazon & Flipkart are miss using there powers as there is no competition from any Indian they are making there own rules and regulation 

Unless people file consumer court case even for small problems they will not change just like people do in US and other countries

I always opt for Open Box Delivery and share OTP with delivery guy only after thorough inspection for such products.

guest_999 wrote:
And which Indian do you think will give them competition, only ambani/joi & adani have the financial muscles but I doubt that's what you want. Consumer rights in India are a joke compared to developed nations mainly because in India "Tareekh pe Taareekh" is the default mode of court functioning.

I don't know about other countries consumer rights

But 1 things khuch Indians mein bahut negative hai 

Apna hathiyar aise hi dalte hai bina fight kiye hi

Results ke baare mein baatmein socho pehle fight toh karo

Venom14 wrote:

Already mentioned in the past Amazon & Flipkart are miss using there powers as there is no competition from any Indian they are making there own rules and regulation 

Unless people file consumer court case even for small problems they will not change just like people do in US and other countries

Toh bhai offline ho le lenge. 🙂🙂🙂 

Yahi last resort rah gaya hai .

rajeshca57875 wrote:

With respect to this, do u think any retailer would replace a dead phone? Every retailer would do the same thing. Why blame Flipkart and Amazon? Be fair.

do u think any retailer would replace a dead phone?

if you can produce a DOA cert from nearest l a ln authorised service centre within couple of working days then yes any retailer would replace it. 🙂

Venom14 wrote:

I don't know about other countries consumer rights

But 1 things khuch Indians mein bahut negative hai 

Apna hathiyar aise hi dalte hai bina fight kiye hi

Results ke baare mein baatmein socho pehle fight toh karo

happydeals wrote:

I always opt for Open Box Delivery and share OTP with delivery guy only after thorough inspection for such products.

kukdookoo wrote:
Paji yeh log jeeves ko nahi bhejte the to inspect electrical products?

guest_999 wrote:
There is a fine line between practicality & negativity. I am willing to spend months/year in consumer court for a 20-30k product but not something which cost 7-8k because eventually I would end up spending more on fuel cost & my time/mental peace even if I win the case with some extra compensation as interest. Also, I can tell you right now that even if you fight in consumer court you still wouldn't win in the end even if case goes up to national consumer level--High Court--Supreme Court(because fk won't stop until it secures win as it has full confidence even if it loses in lower court/forum) as it is not responsibility of ecomm platform to handle something which is already covered by manufacturer warranty(they are taking responsibility for missing items, product damaged during delivery & wrong product delivery which is ideally their only responsibilities as they are not the ones responsible for manufacturing a defective product that won't even start).

This is what happens when you compare apples with oranges. Many things in developed nations work not because of laws & technicalities but because of public perception & societal pressure. Strictly going by law, no ecomm platform is responsible for anything other than the reasons mentioned above. Anything else is courtesy on the part of ecomm platform & in India such things don't last because of ppl who heavily misuse such things & the end result is always this.

See again you are talking of results

Just think your are ceo of some company and you are getting lots of complaint and cases what you do?