Flipkart replacement policy changed

Venom14 wrote:

See again you are talking of results

Just think your are ceo of some company and you are getting lots of complaint and cases what you do?

guest_999 wrote:
If I am ceo of some company then the first thing I would do is comparing the losses from such DOA returns versus loss in sales due to the new policy & legal expenses due to all the cases & if former is still more then no need to think twice about selecting the new policy.

Exactly same thing if Amazon and Flipkart gets more complaint they will definitely change the policy

Even if 1 consumer wins in 100 that will be more lose to these companies 

in consumer court people got 10000 for complaint against carry bags which cost under 10

Finally justice delay not denied

onlineuser7 wrote:
@MrCritic OBD joke hai bhai. Yaha pr 3rd party courier wala phle OTP maangta hai fir box deta hai haath me . Same ekart wale bhi esa hi krte hai . Lena ho to order Lelo nahi to vapas jayega esa bolte hai . Bhot faltu ka kiya hai FK ne . Policy to bhot accha hai OBD ka lekin wo sahi se laagu bhi karna chahiye . Ek baar OTP diya to game over ... Aur ye brand service centre replacement only policy to sabse ghatiya policy hai . Yaha pr service centre 120-150km hote hai dur , pura 1 din chala jataa hai aana jaana waha service centre wala bhi repair/replykrke dega ya nahi same day no idea . . Kuch faltu users ke vajah se aaj genuine users pr ye din aa gaye hai . Aur lgta hai aapne wale time pr to offline brand authorised store hi ek aacha option hone wala hai offer nahi kuch nahi MRP pr Lelo

rajeshca57875 wrote:

With respect to this, do u think any retailer would replace a dead phone? Every retailer would do the same thing. Why blame Flipkart and Amazon? Be fair.

Retailers would replace it immediately as you would open the box right away

Tjs15 wrote:

Retailers would replace it immediately as you would open the box right away

getready wrote:

Replacement only if they cannot fix the phone (Apart from Apple, Sony used to do it before it vanished from Indian market). They might offer a replacement (New/Refurbished) if the phone arrives dead (Say 10-15 days from product delivery) but in any other case.. they just fix them

This is something serious! You mean pay & order phone >if unlucky, got dead phone>go to service centre >they'll repair phone (mostly keep phone with them for 5-7 days) >if not then they may give refurbish phone? 

In short pay for new phone & get refurbished second hand phone? 

A kahaan ka nyaay hua?? 

Hi,

i ordered a redmi 10 and i got it on 3rd september, the received product wont work properly, so i asked for refund or new product, but from flipkart side,  they told me to go service center of MI and ask them for replacement

while i visited MI Service center they checked and they told me it was faulty product and we wont replace ask flipkart to replace the product the return period is expiring on coming saturday 10th sep 2022 but from customer care no response properly

they are saying our team will call you on Sep 15th can understant whats going on

will update if there is any update in future

Mufasa wrote:
If this true, seller can misuse this policy by sending faulty phones & when we raise complaint flipkart just wash their hand by saying go to service center. Their is also uncertainty if the service center honor warranty in some cases.

kartikxxx wrote:
I remember, they used to send their engineer(from jeeves) to do 1st level troubleshooting and checking and after that (if jeeves engineer confirms) they process the replace/return request. Have they stopped this now.?

Everything is stopped bhai. Check the replacement policy. No replacement, troubleshooting nothing for any faults on phone. 

dgtamilgamer685 wrote:

Hi,

i ordered a redmi 10 and i got it on 3rd september, the received product wont work properly, so i asked for refund or new product, but from flipkart side,  they told me to go service center of MI and ask them for replacement

while i visited MI Service center they checked and they told me it was faulty product and we wont replace ask flipkart to replace the product the return period is expiring on coming saturday 10th sep 2022 but from customer care no response properly

they are saying our team will call you on Sep 15th can understant whats going on

will update if there is any update in future

Now this is a clear example and should be the top comment. Mi wont help, flipkart wont replace and in the end, customers like us will suffer. 

dgtamilgamer685 wrote:

Hi,

i ordered a redmi 10 and i got it on 3rd september, the received product wont work properly, so i asked for refund or new product, but from flipkart side,  they told me to go service center of MI and ask them for replacement

while i visited MI Service center they checked and they told me it was faulty product and we wont replace ask flipkart to replace the product the return period is expiring on coming saturday 10th sep 2022 but from customer care no response properly

they are saying our team will call you on Sep 15th can understant whats going on

will update if there is any update in future

rajeshca57875 wrote:
Also, People in US /UK or any other country do not abuse the system even if the dealers are providing No questions asked return or replacement. But you know what happens if they allow it in India

Forget about allowing return policy in India..You know how other nationals abusing the return policy in US.They just use the products for 30 days and just return ( since no question asked).

Faug wrote:

Everything is stopped bhai. Check the replacement policy. No replacement, troubleshooting nothing for any faults on phone. 

IndianDimer wrote:

This is something serious! You mean pay & order phone >if unlucky, got dead phone>go to service centre >they'll repair phone (mostly keep phone with them for 5-7 days) >if not then they may give refurbish phone? 

In short pay for new phone & get refurbished second hand phone? 

A kahaan ka nyaay hua?? 

Unfortunately this will be the case from now on. They might not have particularly considered DOA scenario but handling excessive replacements is a mess, that too when e-comm portal don't have a medium to get rid of these used/returned devices (FK discontinued the refurbished portal "2GUD" and Amazon doesn't sell a lot of branded phones via its renewed/refurbished Appario. store, it is just Samsung and Nokia). Eventually these devices will be sent back to brand and if found no issues, brands might even repackage them, sell as new and no one would find out but again too much work (Makes me wonder if this is a collective decision between brands and FK/Amazon)

Some might think, getting phones from offline stores is a better idea but the only advantage here is they facilitate the replacements themselves (& they might still be refurbished depending on the brand). Instead of denying replacements completely, FK could've opted for a 10/20% restocking fee (like many US e-comm portals) and there's a possibility this might discourage casual replacers but lets see how things shape up (There should be at least self-ship guidelines, targeting those people living too far from official service centers)

rajeshca57875 wrote:

With respect to this, do u think any retailer would replace a dead phone? Every retailer would do the same thing. Why blame Flipkart and Amazon? Be fair.

Yes, every retailer will replace it, we open infront of him or he opens the box and if the product doesn't work how can he say go deal with it yourself at Service centre, I would just comeback waiving hands without buying😂

getready wrote:
Yes, those come under "Wrong deliveries" and any E-comm partner is bound to replace them (/ issue refund)

But in the case of dead units (/ some technical defects), FK/Amazon won't be sending their inhouse agents to verify the issue. We got to visit the service center and replace the faulty units ourselves

atx88 wrote:
If we go to service centres to replace our phones, do we really get new 'fresh' phones? Or refurbished? I'm talking specifically about DOA cases.

Few years back, one of my friends had some issue with his 4-5 month old iPhone, and it was replaced by Apple, but the replacement device was not a 'fresh' phone. It was refurbished. Which was understandable as he also gave in 5 month old phone. But what about DOA cases? Fresh phone is given to us in replacement by service centres? Any idea?

I don't have any replacement experience with Apple ( @raghupro should know). But i replaced quite few computer components from different brands (Gigabyte, G.Skill, CM, Seagate, WD)  via DOA and regular warranty claims (after months of use) and there's no way to tell if these are used/refurbished.. they all looked new (+ sealed w/o pricing & MFG/Import info) and the usage counter is also nil (For HDDs). Sure, brands can reset these stats (+ warranty / previous activation for phones) and most of these could be refurbished like some tech experts claim but hard to distinguish 

Jarvis.-. wrote:
After reading all this i think if I'm buying phone i should me ready for hassle and running to service center and what not

Jarvis.-. wrote:
Can someone confirm if xiaomi provide service for poco devices? Someone in dd said they don't provide service bt never replied back to my question then

ULYSSES wrote:
Why wouldn't they? poco & redmi are xiaomi sub brands. Look at authorised service center locations on their sites, all 3 will have same center addresses.

While ordering a phone FK are displaying a message, one needs to check the phone by opening the package and then only sharing an OTP with the delivery provider. At this step, if you find that phone is missing/doa/damaged physically, you can reject the receiving. Once shared the OTP, then you cannot come and claim that it is DOA or missing in the package. I think it is a valid way of protecting themselves from fraudsters. 

SuperKnight wrote:

While ordering a phone FK are displaying a message, one needs to check the phone by opening the package and then only sharing an OTP with the delivery provider. At this step, if you find that phone is missing/doa/damaged physically, you can reject the receiving. Once shared the OTP, then you cannot come and claim that it is DOA or missing in the package. I think it is a valid way of protecting themselves from fraudsters. 

kartikxxx wrote:
But the delivery guys says they were not informed about open box delivery and they only handover the box after getting the otp.

IndianDimer wrote:

This is something serious! You mean pay & order phone >if unlucky, got dead phone>go to service centre >they'll repair phone (mostly keep phone with them for 5-7 days) >if not then they may give refurbish phone? 

In short pay for new phone & get refurbished second hand phone? 

A kahaan ka nyaay hua?? 

This has been the default policy for hard disks for some years now. You buy a hard disk & if it arrives DOA then service centre will give you a "refurbished hdd"(to make it more acceptable they nowadays say it is "as good as new" as assembled from working parts from multiple returned hdd so technically a new hdd).

@atx88

@getready A simple way to confirm is asking the customer care to give in writing via email that replacement product will be brand new manufactured retail piece which I can confirm for WD that they won't provide.

guest_999 wrote:

This has been the default policy for hard disks for some years now. You buy a hard disk & if it arrives DOA then service centre will give you a "refurbished hdd"(to make it more acceptable they nowadays say it is "as good as new" as assembled from working parts from multiple returned hdd so technically a new hdd).

@atx88

@getready A simple way to confirm is asking the customer care to give in writing via email that replacement product will be brand new manufactured retail piece which I can confirm for WD that they won't provide.