Flipkart replacement policy changed

Faug wrote:

Dead on arrival, why would someone wait for 48 hrs. It was instantly raised to the support and they suggested whatever I said above. He’s at Motorola service centre right now I believe for replacement. 

kukdookoo wrote:
Paji same policy for other electronic items also now?

22g need to check. I only got aware when my fri faced the replacement issue. God knows how much policies are changed now. 

getready wrote:
CS won't give anything in writing that these are refurbished units either because even these guys are unsure about the details
& this is where user imagination/assumptions step in

The thing is, WD has put such wordings in their T&C that it is logical to assume that for most of the times the replacement will be a "refurbished drive" & as per online comments, nowadays the trend is to assemble working parts from multiple returned HDDs to create a new replacement drive which for all intents & purposes can be claimed as "new".

Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications.

guest_999 wrote:

The thing is, WD has put such wordings in their T&C that it is logical to assume that for most of the times the replacement will be a "refurbished drive" & as per online comments, nowadays the trend is to assemble working parts from multiple returned HDDs to create a new replacement drive which for all intents & purposes can be claimed as "new".

Western Digital will replace the Product with a functionally equivalent replacement Product, transportation prepaid. Western Digital may replace your Product with a product that was previously used, repaired and tested to meet Western Digital specifications.

Faug wrote:

22g need to check. I only got aware when my fri faced the replacement issue. God knows how much policies are changed now. 

getready wrote:
Like i already said in my original post, there's nothing we can do apart from assumptions, there's no way to prove if something is a new/refurbished unit. 
Brands always opt for such terms just to avoid unfortunate situations and legal issues, the same reason why they won't be willing give anything in writing (New/Refurb)

kukdookoo wrote:
22g post 2nd screenshot fully.
Ur myntra order delivered?

Will do from pc shortly, might get links for these too. 

Which Myntra? Gift card? Yes

Shirt stuck from 10 days? No

Faug wrote:

Will do from pc shortly, might get links for these too. 

Which Myntra? Gift card? Yes

Shirt stuck from 10 days? No

guest_999 wrote:
That is why I don't suggest ppl to buy any HDD from any place which doesn't have replacement/return policy for DOA/defective product. At least on amazon/flipkart you will either get a brand new replacement or refund in case you get a DOA/malfunctioning hdd.

Venom14 wrote:

Already mentioned in the past Amazon & Flipkart are miss using there powers as there is no competition from any Indian they are making there own rules and regulation 

Unless people file consumer court case even for small problems they will not change just like people do in US and other countries

US having strong consumer protection, not like India where employees of consumer protection are not willing to help, they directly tell to file case in consumer court by taking help of an advocate. Indian government introduce edaakhil service claiming anyone can file case in consumer court without much hassle but no proper guidance or complaint format is provided yet and as per employees of edaakhil service, edaakhil just verifies the formate of complaint, ones it gets approved we have to submit 4-5 hard copies of complaint to nearest consumer court. (Then whats the use of this edaakhil?)

kukdookoo wrote:
shirt vala kya scene ha?

Ordered Shirt, 28 Aug. out for delivery from 1Sep and hasn’t been delivered. Cc says wait till 12 Sep. 🤷
They can’t let me cancel it and they says they can’t cancel it too. lol

kartikxxx wrote:
But the delivery guys says they were not informed about open box delivery and they only handover the box after getting the otp.

+1

Same experience for Amazon phone order.

curiosityfreak2020980 wrote:

+1

Same experience for Amazon phone order.

getready wrote:
Contact amazon/flipkart support on spot and put these dumb executives on call with them, scare them a bit.. if not that day they got to learn one day 😛

He was ready to take the phone back, I had ordered the phone for my uncle, he didn't had a backup phone. So I had to provide the OTP.

Next time I am not going to do that, i will contact the support for sure. Or buy from offline store.

curiosityfreak2020980 wrote:

He was ready to take the phone back, I had ordered the phone for my uncle, he didn't had a backup phone. So I had to provide the OTP.

Next time I am not going to do that, i will contact the support for sure. Or buy from offline store.

getready wrote:
Even a call isn't necessary most of the times, take a SS of these terms and show it to him & if he still doesn't let you open it.. just say " I have no choice but report you to the FK support"

He  was kid(around 18), when I told the Tc and refused to give OTP forehand, he called his boss but that didn't workout.

Also I didn't felt like he is able to understand the TC, I showed him the Amazon text msg.

Note:. This Issue was with Amazon.

curiosityfreak2020980 wrote:

He  was kid(around 18), when I told the Tc and refused to give OTP forehand, he called his boss but that didn't workout.

Also I didn't felt like he is able to understand the TC, I showed him the Amazon text msg.

Note:. This Issue was with Amazon.

then dont accept packages.22g company will not side with customers unfortunately in this case.u got ur phone intact that is good but in 99% cases this wont happen.

and some people will defend behavior of delivery persons saying that their salary is low @getready

kukdookoo wrote:
then dont accept packages.22g company will not side with customers unfortunately in this case.u got ur phone intact that is good but in 99% cases this wont happen.

and some people will defend behavior of delivery persons saying that there salary is low @getready

Yes, we should not excuse anyone otherwise suffer with CC and bad phone.

curiosityfreak2020980 wrote:

Yes, we should not excuse anyone otherwise suffer with CC and bad phone.

Honestly, this new policy is a scam run by Flipkart in coordination with the companies. Flipkart is making profit from selling the products on there platform so they saying we are just an e-commerce website doesn't stand true. Many cases of defective products received by consumers have been reported after the policy change. There are people who choose not to go through the hassle of visiting a service centre to get a replacement so they just keep the defective/dead product and the companies make profit on low quality or even dead products.