Received used merchandise from Flipkart

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Hi guys,

I ordered a Fossil watch worth 3.5k during the Diwali sale. Received the watch today. Outer packaging of the watch looked a little shabby. Took out the watch out from the Fossil box only to realize that the clock is ticking. Usually the new watches will have a plastic thingy to stop it from ticking. Now comes the exciting part. Found a neatly tucked bill in the box with the details of previous owner along with his full Bangalore address. Phone number is missing from the bill or else would have called the owner myself and checked stuck_out_tongue

Anyways, I’m trying to figure out what to do in this situation. How do i figure out if its a retuned product or maybe it was just a cancelled order. is it morally correct on the part of flipkart to pass on a returned item as new?

Guys need your advice on this one before I take Flipkart to task,

Regards

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Just spoke to FK customer care. After giving them all the details from previous owners bill, they admitted that it was a lapse from their end. Apparently it was a returned order. Not a cancelled one. Anyways, FK is arranging an exchange.

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cybertechie wrote:

Just spoke to FK customer care. After giving them all the details from previous owners bill, they admitted that it was a lapse from their end. Apparently it was a returned order. Not a cancelled one. Anyways, FK is arranging an exchange.

Wah yaar yeh kaise maan gaye galti?

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billubakra wrote:

Wah yaar yeh kaise maan gaye galti?

They had no choice other than to accept their error because I gave them all the details including the original order number from the previous owners bill. Customer care guy was acting like he has never heard about such a case before.

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