Poll: Have you ever had any serial number Mismatch problem?
1 day left

Flipkart Serial Number Mismatch on invoice (Warranty issue)

207°
Missing
Deal Lieutenant
182
3334
27

Please make it sure to check the serial number on the invoice before accepting delivery of any electronic or large appliance.
As Flipkart doesn’t accept returns for defective items. And for them, you have to contact the Brand service centre for repair or replacement. If there is a mismatch in the serial number on invoice with your product. Then it’s a headache to get it done correct with Flipkart.

As far as Amazon is concerned. You can download the invoice as soon as the product is shipped from the amazon.in website. And you can make sure all the details are mentioned correctly or not.

But in Flipkart’s case, you will get your products invoice on your email after delivery or you can check the package if it’s stick on it.

I would not recommend you to purchase any expensive products on Flipkart.

Last but not least.
Better to purchase from local dealers for expensive products to avoid any hassle for after-sales service.

Note – Please don’t ignore the above issue. What I have perceived is that they can’t edit the invoice. So the only option left is return or replacement.
For Flipkart, 1st register a complaint via call or twitter or chat on Flipkart app. If they disconnect the call stating the reason that they can’t hear you. Or on chat, if they say they can’t view the screenshot shared due to some technical issue. Then Email them at [email protected]…om

16 Comments  |  
10 Dimers
Missing
Deal Subedar
173
1688
12

Its PDF file, one can edit it with pdf editor wink

Missing
Deal Lieutenant
182
3334
27
goldi wrote:

Its PDF file, one can edit it with pdf editor wink

Read IPC section 463

Missing
Deal Subedar
141
1334
85
goldi wrote:

Its PDF file, one can edit it with pdf editor wink

This way we can extend the warranty also 😜

Missing
Deal Lieutenant
194
5340
63
Expand
titamazon wrote:

This way we can extend the warranty also 😜

Service center will have all details, its just harassment of customer, serial mismatch is not our mistake but sellers. I will also check hereafter pensive

Missing
Analyst
101
6463
176

In my experience Amazon doesn’t mention the Serial No. in the invoice either. Last time I had bought a Toshiba ext. HDD from Amazon and S/N wasn’t printed on the invoice. Despite repeated back-and-forth with Amazon CC they refused to furnish a new invoice with S/N mentioned. Ultimately after assurances from Rashi Peripherals who service Toshiba drives and from Toshiba CC itself I decided not to return the drive. Ditto for another Toshiba drive bought a few days ago from FK.
Edit: S/N wasn’t mentioned for a laptop purchased from Amazon as well. Also no IMEI printed for Poco F1.

Missing
Deal Subedar
173
1688
12
Expand
titamazon wrote:

This way we can extend the warranty also 😜

I don’t think it will work, as company can check data when particular unit/batch is manufactured and assume that when it might be sold so they can generally get idea if it is out of warranty or not. So if as per invoice it is still in warranty they might crosscheck invoice with seller .

Missing
Deal Subedar
141
1334
85
Expand
goldi wrote:

I don’t think it will work, as company can check data when particular unit/batch is manufactured and assume that when it might be sold so they can generally get idea if it is out of warranty or not. So if as per invoice it is still in warranty they might crosscheck invoice with seller .

We cant take advantage for 2 3 monthts but yes can use if we miss by 10 days.

Missing
Deal Lieutenant
182
3334
27
Expand
titamazon wrote:

We cant take advantage for 2 3 monthts but yes can use if we miss by 10 days.

What if you purchase a mobile phone and on the invoice the imei is wrong. And by chance it’s stolen you can’t file police complaint. Also you can’t file insurance claim if you have insured your device.

Missing
Deal Cadet
62
657
4
Expand
SleeperRAW wrote:

Read IPC section 463

Under which IPC section can they be booked for negligence in services and harassement under the consumer protection act?

Missing
Deal Subedar
378
2288
29

A thing which most of us often don’t care much about. Gonna check all my products bought on this sale right away.

Missing
Deal Lieutenant
182
3334
27

@shashankaditya1920935 is facing the same issue. The problem is that, he has already replaced the product due to some other reason. And the replaced product has serial number mismatch issue. He don’t want to return the product for refund. If any dimer can suggest him any solution then it would help him to take a decision.

Missing
Deal Lieutenant
517
3752
126

Thanks OP, missed your post.. facing the same issue.. i know nothing will happen… flipkart will say can’t do anything.. Just for others to be careful

Missing