fraud by swiggy instamart
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Today one of my family member ordered something on instamart but when delivery guy came than at that time my brother was in basement so their was no network hence he missed the call from delivery guy after sometime when he came into network he got order cancellation sms after which he tried to complain through instamart chat support but denied any refund and also not doing re-delivering, after this i tried contacting them on twitter but they are saying same thing. Now i want to know is it legal to not give refund for cancelled order and also can i request a chargeback since payment done via onecard
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I haven’t raised any chargeback in past can you tell me the procedure
After how much time the order cancelled? If its non perishable, if we fight we get refund. Order cancelled After waiting time, for non perishable items no refund
Don’t have exact information but order was of some veggie’s
So is it legal to charge 100% for order cancellation?
You can try chargeback. You have nothing to loose. Let Onecard and Swiggy fight over it.
Will do that
swiggy has become pathetic.my boss’s brother who is working in very good mnc at very good post orders items worth 1 lac per month in ncr, joint family from swiggy.he did not get two packets of biscuits.he checked in front of delivery person.swiggy kept on saying that we have taken ur feedback etc.he asked for replacement and never refund.swiggy has become chortel.
1 lac 
purchase per month.
Is swiggy worth it .
If at all so much money to splurge on mrp products or comparatively overpriced yhan other online , than why bother about those mearge biscuits . 
I order regularly in instamart. In fact, now for milk, curd, paneer, eggs, bread etc I only use instamart. Their app indicates when the order is picked up and where the delivery person is. If the delivery person tries to call but fails to connect, they also send a message to respond within 10 min failing which order will be cancelled. If someone is placing the order, it is also the responsibility of the customer to track it and be available.
Twice had issues with missing items. Both time, money was refunded through chat. Payment mode was swiggymoney.
I also order frequently from swiggy and this is the first time i faced this issue
If payment made thru Paytm wallet than what to do .for chargeback types
You should raise that transaction dispute