Fraud transaction on my Indusind credit card

62°
Post Tycoon
ashwinpatil
Hi Dimers,

Be careful !!
Recently, on my Indusind credit card a fraud transaction of AED 379 was done..
This is equivalent to 8000 in INR and the merchant name was Apple online store UAE.

I have blocked the card and complained to the customer care, Unfortunately my international usage on the card was set and this happened to me.

It's been 1 week now and there is no response from Indusind customer care also went to nearest Indusind bank they said customer care only will help you we cannot do anything 🤣

Kindly advice if something like this happened to any of you and what actions did you take.
Disclaimer
We are not SEBI/IRDA registered. The information provided herein is for education purposes only. We will not be responsible for any of your profit/loss with this channel's suggestions. Consult your financial advisor before making any decisions.
Top Comments
Deal Cadet Deal Cadet
Link Copied

Fill this dispute form and submit it. They can give a temporary credit for this transaction and they will investigate the same.

I also faced a similar issue many years back on my citi credit card and got a refund for the same in few months

Generous Generous
Link Copied

Indusind has very classic way of raising dispute. You need to fill the dispute form and email/post to them. It takes upto 60 days to resolve the dispute and meantime you need to pay the bill for disputed transaction but rest assured they do the investigate and come up with solution of refund. Has happened with me 5 years ago and I got the refunds after sending physical dispute form, took about 40 days in my case. 

10 Comments  |  
6 Dimers
  • Sort By
Deal Baba Deal Baba
Link Copied

Always keep the international payments off at any cost.

Complaint to govt. Report site. Along with bank

Dimers pls comment below the appropriate site.

Deal Cadet Deal Cadet
Link Copied

I guess you already contacted customer care and raised a chargeback for this transaction. If its not done, please do that immediately

Deal Cadet Deal Cadet
Link Copied

Fill this dispute form and submit it. They can give a temporary credit for this transaction and they will investigate the same.

I also faced a similar issue many years back on my citi credit card and got a refund for the same in few months

Deal Cadet Deal Cadet
Link Copied

I hope you reported it quickly. So money is not credited to receiving bank. It will take time to investigate call them to check status. Indus email support response is too slow they takes 9-16 days to reply sometimes.

Post Tycoon Post Tycoon
Link Copied

Yes reported immediately and sent the dispute form within an hour..

But after sharing the dispute form there is no update till now.

Any contact number ?

Customer care people are saying they r not authorised to see all these details so the only status they give is wait and they will send an email back to you

Generous Generous
Link Copied

Indusind has very classic way of raising dispute. You need to fill the dispute form and email/post to them. It takes upto 60 days to resolve the dispute and meantime you need to pay the bill for disputed transaction but rest assured they do the investigate and come up with solution of refund. Has happened with me 5 years ago and I got the refunds after sending physical dispute form, took about 40 days in my case. 

Post Tycoon Post Tycoon
Link Copied

Thanks for the info..

Physical dispute form means?? Did u handover the form somewhere?

View 1 more reply
Deal Subedar Deal Subedar
Link Copied

Also complaint in cyber crime portal  portal same fraud transaction happened with me last month and I was able to recover all money let me know if u need any help.

Also send a formal mail also to their customer care and nodel officer about ur case to make ur point stronger.


Check my post for more details

https://ddime.i...LW

replyuser
Click here to reply
Reply