freecharge flagged suspicious

30°
Deal Cadet
shinningstar...

Hello there

I was getting offers but was in app it was showing “This promocode is not applicable on your Freecharge Account.”

I email to cc and got reply
“”color:rgb(0,0,0); font-family:arial; font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; webkit-text-stroke-width:0px; text-decoration-thickness:initial; text-decoration-style:initial; text-decoration-color:initial; line-height:1.2; min-height:10px; text-align:left;">Thanks for using Freecharge.

We have observed suspicious activity from your account(s). As per the policy, one user is allowed to maintain only one Freecharge account. Please ensure the same and help us in our endeavour to provide you with the best recharge and payments experience in the industry.
You may be disallowed to transact/avail promotional offers in case:
If you create multiple accounts on Freecharge
- If you use invalid credentials on Freecharge
- If you use payment instruments which are not allowed on Freecharge
Your account has been flagged by our Fraud detection system due to a violation of some fair usage limits."



I only use single account and never violated any policy,  no 2nd  app/account  , also recharge occasionally (like once in a month)

What i can/should do  now?

4 Comments  |  
5 Dimers
  • Sort By
Deal Cadet Deal Cadet
Link Copied

Ignore and move on. It’s a system flagged, customer care can’t help.

Deal Cadet Deal Cadet
Link Copied

So I have just one freecharge account, i dont have multiple accounts nor have patience to do it. Yet the account was flagged, i asked customer care which transaction was flagged. They wont/cant/dont help, going to delete freecharge, if at all i do transaction without cashback I will just use amazon or anyothers.. This is what i got for just maintaning 1 freecharge account

Pro Tech Guru Pro Tech Guru
Link Copied
anand_bs wrote:

So I have just one freecharge account, i dont have multiple accounts nor have patience to do it. Yet the account was flagged, i asked customer care which transaction was flagged. They wont/cant/dont help, going to delete freecharge, if at all i do transaction without cashback I will just use amazon or anyothers.. This is what i got for just maintaning 1 freecharge account

I use several accounts but only a few in the app that too one per device. Still a couple were flagged in December. No coupons could be applied for recharge/bill payment but for merchant transactions like in Apollo etc cashback was still credited. A few days ago one of those accounts was unblocked for coupon usage automatically. So better wait a couple of months.

Missing