(solved) freecharge...how to change network operator/ connection time

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Analyst
andromeda

I have my number on airtel postpaid for quite a long time, and now ported to Jio prepaid. Freecharge app doesn’t let me change the connection type, it always treats it as airtel postpaid, tries to retrieve the bill and eventually says invalid account. I could change the type on web, but on app is what I’m looking for to avail certain deal codes.

Any leads? Thanks in advance!

Update/Edit/Solution: After several attempts, I seem to get a solution. Typed random number, selected the account type, network etc details, and then edited the number to the actual number. And it worked further. It is strange that it doesn’t do in the first place, may be because it is the registered number, not sure where exactly is the problem.

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Deal Cadet Deal Cadet
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You may try contacting FreeCharge to include the option in their app as well.

Analyst Analyst
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rajeevadc wrote:

You may try contacting FreeCharge to include the option in their app as well.

that was going on and it is tough for the feedback to go beyond the frontline nutheads. I’m looking for any solution/feature which I may have missed

Pro Entertainer Pro Entertainer
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Do you type the number of just click on the presaved list?
If later then try typing it manually and then select operator circle

Analyst Analyst
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P_A_N_K_A_J wrote:

Do you type the number of just click on the presaved list?
If later then try typing it manually and then select operator circle

Tried both, result is the same. Even tried clearing the cache.

Analyst Analyst
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@rajeevadc @P_A_N_K_A_J
After several attempts, I seem to get a solution. Typed random number, selected the account type, network etc details, and then edited the number to the actual number. And it worked further. It is strange that it doesn’t do in the first place, may be because it is the registered number, not sure where exactly is the problem.

Deal Subedar Deal Subedar
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andromeda wrote:

@rajeevadc @P_A_N_K_A_J
After several attempts, I seem to get a solution. Typed random number, selected the account type, network etc details, and then edited the number to the actual number. And it worked further. It is strange that it doesn’t do in the first place, may be because it is the registered number, not sure where exactly is the problem.

Contact them on Twitter… the team (https://twitter.com/Freecharg...es) there is very much helpful.

Deal Newbie Deal Newbie
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Login to web as desktop view in chrome

Analyst Analyst
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sadhu wrote:

Login to web as desktop view in chrome

Read my post again, particularly the last part.

Deal Captain Deal Captain
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Ok I did it and it worked! But the no with correct Operator is not saved, the wrong one is! How weird. We have to do this every time 😒
But kg for your help!

Analyst Analyst
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hana25 wrote:

Ok I did it and it worked! But the no with correct Operator is not saved, the wrong one is! How weird. We have to do this every time 😒
But kg for your help!

You need to do it couple of times and the machine from freecharge will learn. That’s how machine learning works.

Deal Captain Deal Captain
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andromeda wrote:

You need to do it couple of times and the machine from freecharge will learn. That’s how machine learning works.

So that’s how it is! Still it’s weird they don’t have the changing option in the 1st place.
P.s. how did you find out the step?

Analyst Analyst
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hana25 wrote:

So that’s how it is! Still it’s weird they don’t have the changing option in the 1st place.
P.s. how did you find out the step?

You mean the 1st step of making it work or the later part?

Deal Captain Deal Captain
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andromeda wrote:

You mean the 1st step of making it work or the later part?

The later part 😁

Analyst Analyst
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hana25 wrote:

The later part 😁

It’s a machine (computer) that learned a number and it’s associated parameters (network, prepaid, postpaid). And it just budges when we try to override it. So taught the machine( recharged a few times overriding it) a few times saying the number belongs to different network , and it learned the new things.

In simple words, these services use machine learning for the comfort of customers and at times those trouble the customers. They just need to relearn the same thing

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