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Gave a Complaint against Amazon

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Entertainer
jileg
Hello! Like many people I too got my refund as Amazon pay balance. This should not happen , they should provide balance to Original source of payment . I spoke to Amazon customer care via call and they told it's not possible (I asked to escalate the call , even floor supervisor told the same thing that refund to original source is not possible) So just now I gave a complaint to National Consumer Helpline. They registered a complaint and provided me with a Docket number and told me to mail amazon([email protected]) with my issue and docket number. Consumer helpline guy told me to wait for max 10 days for their reply . I have mailed amazon just now with my issue and the docket number. (I never thought I will complaint against Amazon . But this is my first ever complaint and it's against Amazon only 😂. Amazon used to be a customer friendly company, but from last year or so I don't really see it mainly the Customer support team people donot value the word given to us by previous customer care agent lol ) So let's see what will be the resolution provided. UPDATE: GOT A MAIL FROM AMAZON SAYING THAT THEY HAVE COORDINATED BETWEEN GIFT CARD TEAM AND THEIR BANK TEAM AND I WILL GET MY REFUND BACK TO MY BANK ACCOUNT NOW smile
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Deal Subedar Deal Subedar
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bhai kya hua fir??

Entertainer Entertainer
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Consumer helpline guy told me to wait for max 10 days or till they reply.
I still did not get any reply.

I will share here if I get any reply or if any resolution is provided or update from NCH

Pro Entertainer Pro Entertainer
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Ty brother. Share the screenshots with ID hidden. Will come handy to blast them on social media

Entertainer Entertainer
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Screenshot of what?

Finance Ninja Finance Ninja
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#AKMKB

Critic Critic
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As per Amazon’s refund policy, the refund amount will be the original amount paid minus the cash back received. By placing an order on Amazon, you have agreed to these terms. Anyway, you should be happy your account is not banned.

Finance Ninja Finance Ninja
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I think yeah, you are right man. Let’s just drop the plan. sad

Atleast we are getting our money back. Sigh

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Deal Cadet Deal Cadet
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[email protected] blast a mail to this email id too.

Critic Critic
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Then wait 10 days, what’s the hurry! In the meantime, eat, drink, sleep and enjoy life.

Entertainer Entertainer
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Have to study wink

Firestorm Firestorm
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Received 1200 in Amazon pay

Entertainer Entertainer
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Update:
Just now I got a mail saying "I’m sorry about the problem you had with the your order .

I’ve forwarded your feedback about department.

I’ve forwarded your feedback to the relevant team and they’ll take an appropriate action.

They’ll want to hear about your experience.

Your comments and suggestions will help us improve our marketplace and offer better service to our customers."

Community Angel Community Angel
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I had a similar issue. Transaction on lensekart was cancelled and they refunded around 4k as pay balance. I filed a case after fighting with them. The case got closed in amazon’s favor. Although I eventually used the amount, this is an illegal trade practice.

Entertainer Entertainer
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You paid through Amazon pay for Lenskart?

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Critic Critic
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@jileg Then study and try to earn a living thru legal means. Instead of trying to steal when the door is left open.

Entertainer Entertainer
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I did not steal.
I applied Coupon.

You go to a shop to buy a product .
The cashier asks you if you have any coupon code .
Your friend tells you that he has a coupon code . You have many friends , each one tells you a seperate Coupon code

You tell the same coupon codes to the cashier .
The cashier tells that the coupons are correct and that you are eligible for a Company’s Gift Voucher of double your amount paid .

But next day the company cancels your Gift Voucher saying some random story like “technical error so order cancelled” .

They even go a step further and cancel your order and instead of refunding you your money they provided you with a Company’s Gift Card again .

What will be your reaction?

I did not steal anything.
There is a small difference between the two.

You are getting confused.
Stealing is trying random gift voucher patterns for that Zomato thing where you know you are using up someone’s genuine code.

Think again a but if you don’t understand the difference.

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Deal Cadet Deal Cadet
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Ha ha! I complained in consumer forum too against amazon for not giving refund and sent them the email with docket no. And today they unblocked my Amazon pay cb. IMG_20190725_181122
Deal Cadet Deal Cadet
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There reply smiley

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Deal Cadet Deal Cadet
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In my case , I paid 3200 and my 1600 were blocked.
What happened to those who bought product for less (ex 1000) and got more cashback (ex 1600)??

Finance Ninja Finance Ninja
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One of my accounts is one such case. Got 1400 by paying 1161. Now those 1400 is still locked, but received 1161 today.

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Entertainer Entertainer
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UPDATE:

I GOT A MAIL SAYING I WILL GET MY MONEY BACK TO MY BANK ACCOUNT FROM AMAZON grinning

The mail I received now said that:

“I have escalated this issue to the concern department to transfer the amount to your bank account.

So I’ve contacted our billing team and gift card team, a request has been successfully placed, I’ve got confirmation also that this refund will be processed to your bank account at the earliest.“

”goyalrum727":https://www.desidime.com/users/1099758<br&gt...":https://www.desidime.com/users/1...07- so you know now , don’t lose hope wink  

Deal Cadet Deal Cadet
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Good work muscle

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Entertainer Entertainer
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SUCCESS sunglasses
May be I should say Almost Success. As just the money getting to my bank account is left.

Pro Analyst Pro Analyst
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What happen to the credited refund pay balance then ?

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Deal Cadet Deal Cadet
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I also got a reply through chat as below,

“I see that refund for you order was credited to your Amazon pay wallet instead of your original payment mode, actually that was a glitch in the system due to which it was done, the cashback will be picked up and it will get processed to your original payment mode within 48 hours time. I request you to please give it a little time. "

Deal Cadet Deal Cadet
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Ye system mein glitch bahut hai Amazon ke ….jab dekho glitch…glitch…glitch..🙂

Deal Newbie Deal Newbie
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@jileg What are the steps to make complaint to national consumer helpline?

Generous Generous
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+1

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Critic Critic
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.

Mobile Guru Mobile Guru
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Be Happy that atleast you got refund as CB for unethical orders.

Helpful Helpful
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https://i.imgur.com/ndtt4yi_d.jpg?maxwidth=640&shape=thumb&fidelity=medium

Deal Cadet Deal Cadet
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the issue is with the cashback system, they should issue the cashback only after shipping, but the thing is like everyone you tried the bug and after this whole complaint thing they might have blacklisted your account, if they find any such activity in future, it might be a straight account block or a complaint against you. confused

Deal Cadet Deal Cadet
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you are here to support or to demotivate, The bug was on their system they were responsible for all this mess.

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Deal Legend Deal Legend
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Someone do the same against big basket also

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