Getting calls from jio support regarding disconnection

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Pro Community Angel
androgame

Hi , 

On a secondary number, the recharge expired exactly 90 days back, i am getting calls after every 2-3 days from last 2 weeks to recharge to avoid disconnection.

So , my query is -

1) Will they actually disconnect the number , since so many people here have numbers active for several months and even an year without recharge

2) If answer to first is yes, they is there any alternative to recharging an unlimited plan. i already have a plan running on primary number, recharging another one would be a waste. Something like 20-50-100 rupees talktime topup would be better for me.

3) If the number gets disconnected after all, then can we get it back ? What are the charges in that case?

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Benevolent Benevolent
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Rs 119 1GB/day pack with 14 days validity. Maintain at least Rs 20 balance. There's a 15 days grace period but I don't know if Jio is following it or not. All talktime balance gets forfeited though. 

Generous Generous
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If you are worried about losing that number

Do a minimum recharge of 119

What is more important to you

119 rs for each 3 months & Mental Peace

Or

Saving 119 even though that number is important and face a lot of headache

Benevolent Benevolent
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I too rcvd calls like this many times, used to tell them will do recharge today, never recharged, call stopped nothing happened even for 3 months, now recharged as that number is used by family member. but that number had bal of 700/- always

another number also same state as above even now not recharged bal=100+ running smooth

both are secondary numbers(primary also Jio), are always in mobile and promotional SMS/calls rcvd almost daily

My Suggestion: imagine they blocked it now, will u go for postpaid? if yes, then recharge 395/- 84 days covered then no recharge for 90 days then recharge...safe method but always keep bal of 200-300

Pro Community Angel Pro Community Angel
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rusty.james wrote:

If you are worried about losing that number

Do a minimum recharge of 119

What is more important to you

119 rs for each 3 months & Mental Peace

Or

Saving 119 even though that number is important and face a lot of headache

Definitely peace of mind bhai, but the plan on my primary number expires in 12 days, so that is a sheer wastage without any actual use of the service, was wondering if they dont disconnect then will recharge after 12 days.
Generous Generous
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androgame wrote:
Definitely peace of mind bhai, but the plan on my primary number expires in 12 days, so that is a sheer wastage without any actual use of the service, was wondering if they dont disconnect then will recharge after 12 days.

I do keep 2 numbers ( previously it was 3 )

I pay 155 for my airtel extra per month just because of emergency

U cant rely on a single number if you do travel or a working person

Benevolent Benevolent
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androgame wrote:
Definitely peace of mind bhai, but the plan on my primary number expires in 12 days, so that is a sheer wastage without any actual use of the service, was wondering if they dont disconnect then will recharge after 12 days.

I usually have multiple UL calls plus at least one data heavy pack running at any given time since the last several months. To compensate I am recharging Jio Fiber at one or two months gap. I will never commit the folly of reposing trust, by accumulating talktime, in AVOID again. 

Deal Cadet Deal Cadet
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I do 119₹ once in 6 months.

Whenever they call to recharge  the number otherwise sim will be disconnected, I always make fun saying Ambani told me JIO is free for a lifetime and why is he going back on his word joy

Generous Generous
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They used to call me to recharge, i never recharged after their call (though still maintain at least 1 recharge in 90 days after last recharge expiry), now they don't bother me, maybe they understand threat of deactivating don't work on me (this no has 1k+ balance if they follow trai rules they have to deduct  a lot of balance before deactivating)

Benevolent Benevolent
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LIMBO wrote:

Rs 119 1GB/day pack with 14 days validity. Maintain at least Rs 20 balance. There's a 15 days grace period but I don't know if Jio is following it or not. All talktime balance gets forfeited though. 

All talktime balance gets forfeited though After 90 days? What if op keeps on maintaining balance?
Benevolent Benevolent
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LIMBO wrote:

I usually have multiple UL calls plus at least one data heavy pack running at any given time since the last several months. To compensate I am recharging Jio Fiber at one or two months gap. I will never commit the folly of reposing trust, by accumulating talktime, in AVOID again. 

Did not get last line
Benevolent Benevolent
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Jarvis.-. wrote:

They used to call me to recharge, i never recharged after their call (though still maintain at least 1 recharge in 90 days after last recharge expiry), now they don't bother me, maybe they understand threat of deactivating don't work on me (this no has 1k+ balance if they follow trai rules they have to deduct  a lot of balance before deactivating)

Rule is 21 balance deduction after every 90 days?
Benevolent Benevolent
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kukdookoo wrote:
All talktime balance gets forfeited though After 90 days? What if op keeps on maintaining balance?

Yes. Nevermind TRAI rules it's at the discretion of the operator to deduct Rs 20 from main balance or not towards number retention. One dimer recently confirm that Jio is deducting Rs 20 in his friends connection on a fairly regular basis. 

Benevolent Benevolent
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kukdookoo wrote:
Did not get last line

It's almost absolutely useless to topup prepaid connections in case of Airtel as it can't be used to activate any pack and mostly so in case of Vi as only a few packs can be activated that too which aren't VFM. AVOID suddenly blocked off main balance usage and without TRAI's intervention it would have just been impossible to use it up. Porting out would have entailed forfeiting balance. 

Generous Generous
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kukdookoo wrote:
Rule is 21 balance deduction after every 90 days?
Rule is after 90 days on 'non-use' telco will deduct ₹20 every month until balance falls below ₹20 and then they can deactivate it, but there r incidents where jio deactivated numbers with balance of hundreds, so they really don't follow rule and trai being trai is blind
Deal Newbie Deal Newbie
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Yes happened within friends circle 3-4 sims disconnected infact one was closed within 50-60 days of last expired pack
Helpful Helpful
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After the disconnection they will make the number available in the open market. So anyone can grab it. 

Better do the recharge periodically and keep it active. Get Jio Phone if possible for small Recharge. 

Helpful Helpful
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Not recharged my alternative number of jio since last 4 months.

Didn't get any call on alternate number. 😂

Deal Cadet Deal Cadet
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My secondary Jio number is working fine without any recharge in last 7-8 months.

Deal Cadet Deal Cadet
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EndOfHistory wrote:

My secondary Jio number is working fine without any recharge in last 7-8 months.

Better to recharge. My number got disconnected recently after 4 months

Deal Cadet Deal Cadet
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CaptainLevi wrote:

Better to recharge. My number got disconnected recently after 4 months

Do they give any final warning before disconnecting the number?
Anyway, I will recharge it with a small amount.
Thank you
Deal Cadet Deal Cadet
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EndOfHistory wrote:
Do they give any final warning before disconnecting the number?
Anyway, I will recharge it with a small amount.
Thank you
No warning
Deal Cadet Deal Cadet
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I usually recharge once in 2-3 months and had never received a call from them yet. Today, it's been only 14 days since my plan expired and I received a call saying incoming calls and messages will be stopped if I don't recharge by tomorrow. Now, have to see if they follow through which would mean that their policies have changed. 

Glitterati Glitterati
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Tell them that there are no good network/coverage/speed issues in the area where you are staying and they will cut the call. happened to me and talked with 4-6 customers persons and they all cut the call @androgame

Deal Cadet Deal Cadet
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I am in the same boat. Plan on my secondary number is expiring on 13 th June. And getting call from jio to recharge my idle primary number every 2 days later. I never recharged this number since more than year. After porting to jio i had got one month plan free. And since jio doesn't disconnect service i kept it on jio rather than any other company.

But now in dilemma. Just for the sake of 1.5 months i will have to probably recharge it.

Btw for recharging this idle number jio app doesnt even show talktime recharge option. 🤦 Otherwise i though of doing 50 bucks recharge.


Btw my primary number is always used for incoming. It's never idle in true sense. Only recharge and outgoing traffic isn't there for an yr or more.

Pro Community Angel Pro Community Angel
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Update- The number was not disconnected, i recharged it after 15 days.

Now getting calls on another secondary number on which plan expired 25 days ago, so it seems to be a bluff from some third party agents hired by jio to push people for recharge.

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