Gold coin missing from AJIO package
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I bought 2gms gold coin from AJIO last week, it was delivered today when i opened package to my surprise coin is not present inside secured box.
Box was sealed, invoice is present and outer package is in good condition but coin is missing.
Seller : Malabar gold.
I have bought multiple coins in past but never faced issue, unfortunately i haven't recorded while opening package.
I admit my mistake for not recording unpacking video, anything can be done in this case?
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Last updated by: deb4O5
Grievance officer email is useless, there is no response back. I had issue with Ajio free bag coupon code which was not received in one account and they say 48 hour but takes a week for any response. Then some half asleep customer care rep calls and even without understanding the issue closes the ticket. Again you sent mail and they create new ticket.
What worked for me is raising grievance with consumerhelpline[dot]gov[dot]in Ajio rep called me after that and understood the problem and gave resolution.
did you take unboxing video?
@AppleFan Usually Gold coin comes in that laminated package. Whether it is laminated without gold coin?? or that laminated package itself missing??
Today only i received 2 Euphoria gold coins. Both in good condition.
Laminated gold box and invoice inside box is present.
Except coin everything is normal
Yes gold colour box with two tags, one on each side were present
courier name?check area on packet where invoice is posted.
Ajio customer care is worst, please keep tagging him on Twitter also.
I have one more coin to be delivered, I'm afraid to accept delivery.
Have seen several complaints about ajio refunds, they aren't processing refunds on time as well.
i'm a newbie in this gold coins thing, may I know why people purchase gold coins online?
Damn I started buying gold coins recently( from Ajio too ), if something likes this happens, then I dare not imagine my parents' reaction 😬
Worst part is I have opened in front of my mother, she already asked me 4-5 times since yesterday what happened with refund 😏
Not yet,
No reply from seller, ajio eta is 25th July
Fraud Ajio
My Refund Also Stucked With Out Creating ORDER 😕
can email to grievance id keeping nair.vineeth @ ril.com in loop warning legal action if they don't help.
If you have bought using credit card trying raising a chargeback
What has been the response of the seller (Malabar) ?? Can you ask them for video proof that they had packed it properly. I think its purely seller's fault and Ajio should help you escalate it with Malabar but Ajio customer care is useless. What's the progress with your complaint with consumerhelpline[dot]gov[dot]in .
I don't expect them to reply me directly without Ajio contacting them.
Unfortunately, https://consumerhelpline.g...n/ doesn't work all the time.
My Uber driver cancelled my ride, but Uber was stubborn and deducted Rs. 25 even though it's not even my fault.
If there is proper documentation then consumerhelpline should work. I have raised three complaints there till now (one against cleartrip, one against Ajio and one against Bata) and in all three cases it worked. In case of Bata bill says discounted items are not eligible for refund but they still did it. Only tip is to properly fill the form with all details, attach all proof, screenshot/bills
today received 1 packet and in the packet 2gram coin😈 missing
seller
Consumer forum complaint was disposed stating order was delivered.
No one is trying to understand my concern, I don't have unpacking proof to fight with them.