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Gold coin missing from AJIO package

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AppleFan

I bought 2gms gold coin from AJIO last week, it was delivered today when i opened package to my surprise coin is not present inside secured box.

Box was sealed, invoice is present and outer package is in good condition but coin is missing.

Seller : Malabar gold.

I have bought multiple coins in past but never faced issue, unfortunately i haven't recorded while opening package.

I admit my mistake for not recording unpacking video, anything can be done in this case? 

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  • Last updated by: deb4O5
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Follow up with ajio and Malabar both. Usually for high value item they pack under video surveillance.you might get lucky
Generous Generous
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did you take unboxing video?

Blogger Blogger
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@AppleFan Usually Gold coin comes in that laminated package. Whether it is laminated without gold coin?? or that laminated package itself missing??

Today only i received 2 Euphoria gold coins. Both in good condition.

Helpful Helpful
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Laminated gold box and invoice inside box is present. 

Except coin everything is normal

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Deal Subedar Deal Subedar
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Blue dart? Outer cover has red color tape at closure?  Inside steel box with security tag added?
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Yes gold colour box with two tags, one on each side were present

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Deal Lieutenant Deal Lieutenant
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This is shocking....hope u get your coin.
Benevolent Benevolent
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courier name?check area on packet where invoice is posted.

@tank_u_m8

Deal Lieutenant Deal Lieutenant
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considering the outer package was good (sealed), it looks like a miss from the seller.
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Deal Cadet Deal Cadet
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They are not providing solution. They will take minimum 15 days to give update. You will get tire to take a follow up. After sometime they will give any excuse and close your concern
Deal Subedar Deal Subedar
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Ajio customer care is worst, please keep tagging him on Twitter also.

Helpful Helpful
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Always take unboxing video of costly packages..... Ajio cc is worst ever.. i had issue regarding maha cashback and tried to follow-up from all possible ways and they gave me dates after dates.. until maha cashback program ended.. So all the best.. hope they will resolve that soon..
Helpful Helpful
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I have one more coin to be delivered, I'm afraid to accept delivery. 
Have seen several complaints about ajio refunds, they aren't processing refunds on time as well.

Deal Subedar Deal Subedar
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trying recording video while unboxing in front of delivery boy,

i'm a newbie in this gold coins thing, may I know why people purchase gold coins online?
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Entertainer Entertainer
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What's the offer, why buying from ajio?
Deal Lieutenant Deal Lieutenant
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6 years flushed
Deal Cadet Deal Cadet
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Damn I started buying gold coins recently( from Ajio too ), if something likes this happens, then I dare not imagine my parents' reaction 😬

Helpful Helpful
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Worst part is I have opened in front of my mother, she already asked me 4-5 times since yesterday what happened with refund 😏


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Generous Generous
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Any benifit buying those physical gold? Bcz selling back wont give buy value
Deal Lieutenant Deal Lieutenant
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With card discount it becomes cheaper than buying offline...also, sometimes small profit on selling
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Benevolent Benevolent
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@AppleFan

paji any update on this?

Helpful Helpful
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Not yet,
No reply from seller, ajio eta is 25th July 

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Deal Lieutenant Deal Lieutenant
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Fraud Ajio

My Refund Also Stucked With Out Creating ORDER 😕

Benevolent Benevolent
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.
Deal Cadet Deal Cadet
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I just hope that you get your money back, this is very shocking. I myself have started taking open box deliveries for all products as a precaution and have informed the same at home too.
Deal Lieutenant Deal Lieutenant
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can email to grievance id keeping nair.vineeth @ ril.com in loop warning legal action if they don't help.  

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Sure bro, thank you
Deal Cadet Deal Cadet
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If you have bought using credit card trying raising a chargeback 

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using ICICI Credit card, let me try
Deal Lieutenant Deal Lieutenant
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I was worried with my Ajio gold coin delivery today. Thankfully all turned out OK with my delivery.
Helpful Helpful
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I had one more delivered today, which turned out okay.
Deal Cadet Deal Cadet
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What has been the response of the seller (Malabar) ?? Can you ask them for video proof that they had packed it properly. I think its purely seller's fault and Ajio should help you escalate it with Malabar but Ajio customer care is useless. What's the progress with your complaint with consumerhelpline[dot]gov[dot]in . 

Helpful Helpful
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no response from Malabar, 
I don't expect them to reply me directly without Ajio contacting them. 
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Deal Subedar Deal Subedar
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Unfortunately, https://consumerhelpline.g...n/ doesn't work all the time. 
My Uber driver cancelled my ride, but Uber was stubborn and deducted Rs. 25 even though it's not even my fault.

Generous Generous
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It's a small issue raise in Uber they will refund
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Deal Cadet Deal Cadet
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If there is proper documentation then consumerhelpline should work. I have raised three complaints there till now (one against cleartrip, one against Ajio and one against Bata) and in all three cases it worked. In case of Bata bill says discounted items are not eligible for refund but they still did it. Only tip is to properly fill the form with all details, attach all proof, screenshot/bills

Deal Cadet Deal Cadet
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today received 1 packet and in the packet 2gram coin😈 missing

seller 

MELORRA

Shopping Friend Shopping Friend
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Bought from amazon?
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Deal Cadet Deal Cadet
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Even i faced an similar issue few days ago my gold coin wash shipped via Ecom Express. On delivery day agent called me said package has not came to me yet i will try to deliver tomorrow. On 2nd day of out for delivery he again called and said your package went to different area so please wait for another day. On 3rd out for delivery day he said again called and said am trying my best for today but due to heavy rain it might get delayed and said if it gets delivered marked please dont bother am regularly following up with you so i will definitely deliver tomorrow. I strictly denied i wont entertain this. Still at the end of the day it got marked delivered i immediately called and his phone was switched off. Instantly complained at Ajio.. no luck on ecom courier cc worst service Then next day received call from him in the morning that i have the package with me will delivery today...then after again much drama he didnt came. I again complained to ajio cc why so much delay.  The next day he came first said to please write on a blank paper that you have received the package and without handing over he himself tried to open the package in hurry to hide that he had  tampered with the package. The tapes were different the bill was missing but coin was there on confronting he was ashamed and begged not to complain at any level for lossing job & only bread earner, Taking his childs promise etc etc will not do again to anyone...after a lot of drama i let him go giving some very serious warnings.
Deal Lieutenant Deal Lieutenant
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This is shocking, thanks for sharing, can u share your city where it happened?
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Deal Cadet Deal Cadet
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I purchased 100s of gold coins from online, not faced any issues till now. Ordered 2x 2g coins from melorra ajio. Today is delivery date but not received any sms from ecomm. Is recorded video helps if coin is missing?
Helpful Helpful
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you'll have to fight with these dumb agents who doesn't understands customer concerns.  
Benevolent Benevolent
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@AppleFan which card used and chargeback?

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ICICI card, request raised.. no update yet. 
Helpful Helpful
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Consumer forum complaint was disposed stating order was delivered.

No one is trying to understand my concern, I don't have unpacking proof to fight with them. 

Review Expert Review Expert
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This is happening because your coin stolen by courier staff and they pack exactly the same so we never focus on this cheating.  Now in whole process nobody will help you. Its like a trap. In packing slip, it is clearly mention about product and seller name and then they start this work only.
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